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Reviewer concerns include unfriendly or unprofessional staff treatment of residents (mentioned by 3 reviewers) — investigate before committing.
based on 7 Google reviews
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Reviewer feedback for Mountain Villa at Kerrville suggests areas to investigate further. Common concerns include: unfriendly or unprofessional staff treatment of residents (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should approach this facility with significant caution due to multiple reports of unprofessional behavior and poor treatment of residents. While some individuals praise the around-the-clock care and staff management, others describe a deeply unpleasant environment characterized by unfriendly staff and lack of professionalism.
Quality Themes
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Distribution · 7 analyzed
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Key Review Excerpts
“Excellent care, individualized attention-strict adherence to carrying out doctor's orders. Every 2 hours each resident is checked on by staff, around the clock. Call lights are answered on average within a minute.”
“These people working there are not very friendly and do not treat the patients nearly as good as they should. Do yourself a favor and find another facility for your loved ones!”
Source: Texas Health & Human Services Commission
Key Findings
Mountain Villa at Kerrville underwent a recent inspection in April 2024, which identified issues regarding fire safety documentation and medication counseling records. Additionally, the facility received an administrative penalty in October 2024 related to failure to ensure resident protection from abuse, neglect, or exploitation.
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Health Code (3 violations)
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to conduct required fire drills and document fire drills on the required form.
Maharlika Resources INC
for profit
VALENS TRUE NORTH LLC
MICHELLE MCGOUGAN
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Google Reviews
7 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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