Mountain Villa at Kerrville
Reviewer concerns include unfriendly or unprofessional staff treatment of residents (mentioned by 3 reviewers) — investigate before committing.
based on 7 Google reviews
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What this means for your family
While some long-term perspectives highlight excellent adherence to medical orders, recent reviews from 2025 and 2021 warn of unfriendly staff and unprofessionalism. Families should conduct an in-person visit to observe staff-resident interactions closely before committing.
Google Reviews
Google Reviews
7 reviews on Google“Families should approach this facility with significant caution due to multiple reports of unprofessional behavior and poor treatment of residents. While some individuals praise the around-the-clock care and staff management, others describe a deeply unpleasant environment characterized by unfriendly staff and lack of professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Around-the-clock resident monitoring
- Adherence to medical orders
- Responsive call light system
Concerns
- Unfriendly or unprofessional staff treatment of residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since we know medical precision is important, how do you ensure that all physician orders and medication schedules are strictly followed for each resident?
- 2How does the call light system work to ensure that a resident's needs are met immediately, even during the middle of the night?
- 3What kind of training and ongoing professional development do you provide to your staff to ensure every interaction with residents is warm, respectful, and professional?
- 4Could you tell us more about how the around-the-clock monitoring is conducted to keep residents safe and comfortable?
- 5What are some of the favorite daily activities or social outings that the residents here enjoy participating in?
- 6In the event of a sudden medical change or an emergency after hours, what is the specific protocol for getting the resident the care they need?
Personalized based on this facility's data
Key Review Excerpts
“Excellent care, individualized attention-strict adherence to carrying out doctor's orders. Every 2 hours each resident is checked on by staff, around the clock. Call lights are answered on average within a minute.”
“These people working there are not very friendly and do not treat the patients nearly as good as they should. Do yourself a favor and find another facility for your loved ones!”
“About 7 years ago, i moved from SA, to this assisted living. I did not like the 6-8 months that i was there. Saw and experienced things that were very unprofessional...”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mountain Villa at Kerrville underwent a recent inspection in April 2024, which identified issues regarding fire safety documentation and medication counseling records. Additionally, the facility received an administrative penalty in October 2024 related to failure to ensure resident protection from abuse, neglect, or exploitation.
Oct 7, 2024EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Apr 24, 2024Routine
Health Code (3 violations)
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
Ownership & Operations
Who Operates This Facility
Maharlika Resources INC
for profit
VALENS TRUE NORTH LLC
MICHELLE MCGOUGAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit mountainvilla.net
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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