Mountain View Rehabilitation and Senior Living Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (32 vs median 8.0)
Bottom 25% in PA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ALLAIRE HEALTH SERVICES chain · $16,675 in fines · Abuse citation
What this means for your family
While some families report positive experiences with the therapy team, the recurring, severe allegations regarding nutrition, hygiene, and communication are deeply concerning. We strongly recommend that you conduct an unannounced visit, specifically requesting to see the dining areas and the condition of the resident wings, and ask management directly how they address reports of weight loss and medication errors.
Google Reviews
Google Reviews
66 reviews on Google“Mountain View Rehabilitation and Senior Living Center receives highly polarized feedback, with recent reviews showing a stark divide between glowing praise for staff and severe allegations of neglect. Families have reported serious concerns regarding inadequate nutrition, poor hygiene, medication errors, and a lack of transparency during medical crises. While some visitors describe a welcoming and clean environment, others characterize the facility as understaffed, dirty, and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical therapy department
- Welcoming and home-like atmosphere
- Responsive administrative leadership
Concerns
- Inadequate nutrition and weight loss (mentioned by 3 reviewers)
- Poor hygiene and lack of regular showering (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Poor communication regarding resident health status (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that administrative leadership is often praised for being responsive; what is your specific process for keeping families updated on changes in a resident's health status?
- 2Given the size of the facility with 271 residents, how do you ensure that each individual receives consistent assistance with daily hygiene and personal care routines?
- 3Could you walk me through your current protocols for medication management and how you verify that dosages are administered accurately for each resident?
- 4I understand that maintaining proper nutrition is vital; what steps are you taking to ensure residents are receiving balanced meals and maintaining a healthy weight?
- 5With the current staffing levels, how do you manage call light response times to ensure residents aren't waiting too long for assistance?
- 6I see that you actively engage with online feedback; how does that input from families influence the daily improvements you make to the facility's care standards?
Personalized based on this facility's data
Key Review Excerpts
“My dad is in the dementia wing. He has been quarantined with Covid for the last 8 days. We have been calling almost daily to check on him. Each time we called in the last week we got the “oh yes he is fine. He is eating and drinking. Sleepy, but otherwise seems like himself.” Last time we got this report was the night before last night. Suddenly today we get a call saying he has lost a ton of weight, he looks terrible, is lethargic, not eating or drinking, has a lot of green discharge from his”
“My dad was a patient there back in February of this year. He was there for about 3 weeks. In those three weeks, he lost about 25 lbs!! He's skinny as a rail to begin with!! They barely fed him anything. He'd go days without food. I'd have to bring him food from home.”
“The photos from their site are very misleading this place is overcrowded and understaffed. The courtyard does not look like the pictures it’s dry it’s dirty and it’s very unkept . The patients cannot use that unless someone takes them out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 14 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve maintaining a clean, safe environment, accident prevention and safety supervision, and protection from abuse and neglect. Recent surveys continue to identify deficiencies in basic care areas like nutrition, medication management, and infection control, suggesting ongoing operational challenges that families should carefully evaluate during visits.
Feb 26, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 2, 2025Routine25
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Federal Penalties
Fine
Aug 26, 2025
$14,015
Fine
Nov 15, 2024
$10,839
Ownership & Operations
Who Operates This Facility
Mountain View Rehabilitation and Senior Living Ctr
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 19 of 20 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit mountainviewrn.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.