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Nursing HomeMedicaid Investigative

Mountain View Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1045 Sandretto Drive, Prescott, AZ 86305116 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 57 Google reviews

5
4
3
2
1
Mountain View Manor Nursing Home in Prescott, AZ — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 6.0)
  • High staff turnover (60%)
  • High RN turnover (80%)

Bottom 25% in AZ · Below recommended RN staffing · Worst in CIRCLE B ENTERPRISES chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

Mountain View Manor has seen a recent surge in positive reviews attributed to new leadership and facility upgrades, particularly in their rehab department. However, because multiple families have reported serious concerns regarding hygiene and staff responsiveness, we strongly recommend unannounced visits and asking for a detailed plan of care for your loved one.

Google Reviews

Google Reviews

57 reviews analyzed
Mountain View Manor receives highly polarized feedback, with recent reviews highlighting significant improvements in leadership, facility aesthetics, and rehabilitation services. However, long-term concerns persist regarding inconsistent care quality, reports of neglect, and issues with staff responsiveness, particularly concerning hygiene and medical protocol adherence.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Recent facility renovations and upgrades
  • Strong, hands-on administrative leadership
  • Dedicated nursing and CNA staff

Concerns

  • Neglect and poor hygiene (soiled linens/diapers, lack of bathing) (mentioned by 7 reviewers)
  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Missing or stolen personal belongings (mentioned by 3 reviewers)
  • Poor communication regarding patient health status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'10(1)'16(2)'18(2)'20(1)'22(4)'24(17)'26(3)

Distribution

5
32
4
3
3
0
2
0
1
23

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has undergone recent renovations; how have these physical upgrades impacted the daily living environment and comfort of the residents?
  • 2With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with personal hygiene and daily care needs?
  • 3Given the importance of keeping families informed, what is your standard process for communicating updates regarding a resident's health status or changes in their care plan?
  • 4How does your team ensure the security of personal belongings in resident rooms, and what steps are taken if an item goes missing?
  • 5Since the physical and occupational therapy programs are a highlight here, how do you integrate these sessions into a resident's daily schedule to ensure they remain active and engaged?
  • 6What is the facility's procedure for managing medications, and how do you ensure accuracy and consistency for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

Since he has been here we have seen significant improvement and so much personal empathy and care from all of the staff. We feel so blessed that Mountain View Manor is here for us.

Long-term resident's family · 2024☆☆☆☆

My father was there here for 3 weeks after his visit in the hospital - this was a horrible stay. Mountain View manor has some of the worst staff me and my husband have ever been around.

Long-term resident's family · 2025☆☆☆☆

As with any Nursing facilities there can be issues pop up, but staff and sometimes Resident Council finds the answers and fixes the problem.

Resident · 2024★★★★★
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

3

measures

Worse Than Avg

12

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
14.4%
AZ
10.6%
Yavapai
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.2%
Worse than Avg
Here
36.2%
US
15.3%
AZ
13.5%
Yavapai
14.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
15.4%
AZ
11.2%
Yavapai
6.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Worse than Avg
Here
86.0%
US
95.5%
AZ
94.6%
Yavapai
93.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
4.9%
AZ
4.5%
Yavapai
3.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.9%
Mixed vs Avgs
Here
6.9%
US
12.1%
AZ
4.0%
Yavapai
3.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility62.9%
Worse than Avg
Here
62.9%
US
81.8%
AZ
91.3%
Yavapai
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.8%
Worse than Avg
Here
62.8%
US
79.7%
AZ
87.3%
Yavapai
74.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
AZ
1.1%
Yavapai
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (7.6)
10 complaint-triggered

Mountain View Manor has faced significant recurring issues with families filing complaint reports, resulting in 6 complaint-triggered deficiencies. The facility consistently struggles with protecting residents from abuse and neglect, accident prevention, medication management, and fire safety systems. While the facility corrects violations when cited, the same problems keep appearing across multiple surveys from 2022 to 2025, suggesting ongoing systemic challenges with resident safety and care quality.

Apr 22, 2025Complaint
2
0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 1, 2025Complaint
8
0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 28, 2025Routine
27
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0026ModerateCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0030ModerateCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039ModerateCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041ModerateCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0341ModerateCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0024MinorCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0646MinorCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 22, 2023Routine
26
0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0325Moderate

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0039Moderate

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Moderate

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Moderate

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0645ModerateCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0712ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0865ModerateCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0943ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0573MinorCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0825MinorCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0947MinorCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jan 7, 2022Routine
22
0325ModerateCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0552ModerateCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0757ModerateCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759ModerateCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0882ModerateCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0004MinorCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006MinorCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0020MinorCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0026MinorCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0036MinorCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037MinorCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039MinorCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

11total
25deficiencies
Aug 19, 2025Complaint
CleanReport

The complaint survey was conducted on August 19, 2025, with the investigation of intake #s: 0014170 and 00138811. There were no deficiencies cited.

Apr 22, 2025Complaint
CleanReport

The complaint survey was conducted on April 22, 2025, with the investigation of intake #s: 00126450, 00125878, AZ00224071, 00125968. The following deficiencies were cited:

Apr 1, 2025Complaint
CleanReport

The complaint investigation was conducted 4/1/2025 with investigation of complaints #00123930. The following deficiencies were cited:

Feb 25, 2025Complaint

The recertification survey was conducted on February 25, 2025 through February 28, 2025 in conjunction with the investigation of complaint # AZ00217988, AZ00203517, AZ00201136, AZ00203087, AZ00223099, AZ00212410, AZ00196354, AZ00220234, AZ00202283, AZ00203588, AZ00201528, AZ00223369, 00116589, 00108809, 00109070. The following deficiencies were cited;

An administrator shall ensure that:R9-10-403.C.1.j.

Violation cited

An administrator shall ensure that:R9-10-403.C.2.a.

Violation cited

An administrator shall ensure that:R9-10-403.C.2.b.

Violation cited

An administrator shall ensure that:R9-10-407.3.

Violation cited

An administrator shall ensure that:R9-10-410.B.2.

Violation cited

An administrator shall ensure that:R9-10-410.B.3.a.

Violation cited

An administrator shall ensure that:R9-10-411.A.1.

Violation cited

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.

Violation cited

If respiratory care services are provided on a nursing care institution&#39;s premises, an administrator shall ensure that:R9-10-419.1.

Violation cited

An administrator shall ensure that:R9-10-425.A.1.b.

Violation cited

Feb 24, 2025Other
403.748(b)(6), 416.54(b)(5), 418.113(b)(4), 441.184(b)(6), 482.15(b)(6), 483.475

Violation cited

403.748(b)(8), 416.54(b)(6), 418.113(b)(6)(C)(iv), 441.184(b)(8), 482.15(b)(8),

Violation cited

403.748(c)(1), 416.54(c)(1), 418.113(c)(1), 441.184(c)(1), 482.15(c)(1), 483.475

Violation cited

403.748(d)(2), 416.54(d)(2), 418.113(d)(2), 441.184(d)(2), 482.15(d)(2), 483.475

Violation cited

482.15(e), 483.73(e), 485.625(e)

Violation cited

NFPA 101

Violation cited

NFPA 101

Violation cited

If abuse, neglect, or exploitation of a resident is alleged or suspected to have occurred before the resident was admitted or while the resident is not on the premises and not receiving services from NFPA 101

Violation cited

NFPA 101

Violation cited

NFPA 101

Violation cited

NFPA 101

Violation cited

NFPA 101

Violation cited

NFPA 101

Violation cited

NFPA 101

Violation cited

NFPA 101

Violation cited

Feb 4, 2025Complaint
CleanReport

A complaint survey was conducted on February 4, 2025 for the investigation of intake #AZ00222374. There were no deficiencies cited.

Jan 6, 2025Complaint
CleanReport

The complaint survey was conducted on January 6, 2025 of the following complaint #AZ00221022. There were no deficiencies cited.

Nov 18, 2024Complaint
CleanReport

An onsite complaint survey was conducted on November 18, 2024 for the investigation of the following intakes: AZ00218455, AZ00218458, AZ00206141, AZ00207097, AZ00192992. No deficiencies were cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mountain View Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Circle B Enterprises

Chain Size

29 facilities nationwide

Chain avg rating: 2.3/5 · Rank 27 of 29 (Worst)

Ownership & Management

Owners

Circle B Enterprises Holding Company INC

Owner · Organization

100%

The Circle B Trust

Owner (parent company) · Organization

Bedell, Bryan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Mehan, Marian

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bedell, DonaldOfficer / DirectorBeaird, ToddOfficer / DirectorBedell, DonaldOfficer / DirectorBritton, KevinOfficer / DirectorAgh1 LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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