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Nursing HomeMedicaid Investigative

Mountain View Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1600 Murchison Drive, Golden Hill · El Paso, TX 79902187 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 168 Google reviews

5
4
3
2
1
Mountain View Health & Rehabilitation Nursing Home in El Paso, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (27 vs median 8.0)

Bottom 25% in Texas · Below recommended RN staffing · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $127,645 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers excellent physical therapy and highly professional administrative staff, which is ideal for short-term rehabilitation. However, families must exercise extreme caution regarding medical oversight, as multiple reviews document serious incidents of medication errors and wound neglect. We recommend conducting an unannounced visit to specifically inspect the cleanliness of the rooms and the responsiveness of the nursing staff during night shifts.

Google Reviews

Google Reviews

168 reviews on Google
Families considering Mountain View Health & Rehabilitation will find a facility with highly praised physical therapy and a compassionate administration, particularly noted for their responsiveness to admissions and insurance needs. However, there are serious, recurring allegations regarding medical negligence, including improper wound care, medication errors, and instances of patient physical harm. While many long-term residents find the environment caring, others report significant issues with understaffing and cleanliness in certain wings.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities7.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical therapy and rehab services
  • Attentive and professional administration and admissions staff
  • Compassionate and hardworking nursing aides (CNAs)
  • Clean and recently renovated facility areas

Concerns

  • Medical negligence and improper wound care (mentioned by 3 reviewers)
  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Inconsistent cleanliness in resident rooms (mentioned by 2 reviewers)
  • Loss of resident personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(5)'19(23)'21(28)'23(34)'25(16)'26(4)

Distribution · 172 analyzed

5
134
4
2
3
2
2
4
1
30
24 reviews posted between Oct 3, 2023Oct 12, 2023 · 24 were 5-star
12 reviews posted between Oct 12, 2023Oct 12, 2023 · 12 were 5-star
11 reviews posted between Dec 20, 2019Dec 21, 2019 · 11 were 5-star

How They Respond to Reviews

17%response rate
Generic

The owner relies heavily on standardized templates to respond to negative reviews, using varying degrees of scripted empathy and a consistent call-to-action to a corporate hotline. Positive reviews receive more personalized, warm, and detailed acknowledgments.

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy and rehab services; could you tell me more about how the therapy team works with new residents?
  • 2With the recent renovations to the facility, what are some of the favorite common areas for residents to relax in?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 4How does the nursing team manage response times during busy shifts to ensure residents' needs are met promptly?
  • 5Can you describe your process for tracking resident belongings and how you help families prevent any items from getting lost?
  • 6What is the communication plan for keeping families updated on any changes in a resident's medical condition or wound care progress?

Personalized based on this facility's data


Key Review Excerpts

The team of professional nurses and physical therapists taught me how to walk again after getting a staph infection that nearly killed me; I will never be able to repay these angels

Rehab patient · 2023★★★★★

My mother was there for over two months. This place may not be the fanciest, but the people caring for the patients are excellent.

Long-term resident's family · 2018★★★★

The nursing staff (CNAs, LVNs and RNs) have all been communicative and thorough when tending to her daily needs and medical care.

Long-term resident's family · 2024★★★★★
Source: 168 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
55%
Registered nurses for medical care
Total Nursing
3.42hrs
83%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
19.4%
TX
14.2%
El paso
16.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
TX
2.5%
El paso
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.3%
TX
14.9%
El paso
14.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.4%
TX
9.4%
El paso
14.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.5%
Worse than Avg
Here
19.5%
US
14.4%
TX
16.1%
El paso
15.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
TX
98.0%
El paso
94.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
79.7%
TX
88.0%
El paso
81.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
TX
89.2%
El paso
82.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Mixed vs Avgs
Here
2.5%
US
1.6%
TX
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
4penalties
Well above state avg (9.1)
38 complaint-triggered
$127,645 in fines

Multiple families have filed formal complaints against Mountain View Health & Rehabilitation, triggering nearly half of all inspections and revealing concerning patterns in safety supervision, care planning, and infection control. The facility has repeatedly struggled with preventing accidents, developing proper care plans, implementing infection prevention, and medication management across multiple surveys from 2022 to 2025. While all issues have been addressed with correction dates, the recurring nature of core care problems, particularly safety supervision appearing in both complaint and routine inspections, suggests ongoing challenges with consistent quality care delivery.

Feb 18, 2026Complaint
4
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Nov 17, 2025Complaint
4
0656Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 5, 2025Complaint
6
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Aug 12, 2025Complaint
1
0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

May 5, 2025Complaint
5
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0849Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 24, 2025Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Nov 17, 2025

$12,740

Fine

Apr 24, 2025

$66,860

Fine

Jan 16, 2025

$48,045

Payment Denial

Jan 16, 2025

35-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

El Paso III Enterprises, LLC

Organization Type

for profit

Management Company

CREATIVE SOLUTIONS IN HEALTHCARE, INC

Administrator

SERGIO RAMOS

Chain Affiliation

Chain Name

Creative Solutions in Healthcare

Chain Size

149 facilities nationwide

Chain avg rating: 2.7/5 · Rank 138 of 148 (Worst)

Ownership & Management

Key personnel

Huggins, LindaW-2 Managing EmployeeCreative Solutions in Healthcare INCManagerBlake, GaryManagerBlake, MalisaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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