Mount Vernon Countryside Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in IL · Below recommended RN staffing · Best in PALLADIAN HEALTHCARE chain · $126,387 in fines
What this means for your family
While some families report positive experiences with the nursing staff, the facility has documented reports of serious medical and safety lapses. We strongly advise families to conduct unannounced visits and closely monitor medication administration and hygiene standards before choosing this facility.
Google Reviews
Google Reviews
28 reviews on Google“Mount Vernon Countryside Manor receives polarized feedback, with some families praising the compassionate staff and clean environment, while others report severe concerns regarding medical negligence and poor hygiene. Critical reviews highlight dangerous medication errors and inadequate patient care, suggesting significant inconsistency in the quality of service provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind nursing staff
- Effective rehabilitation therapy
- Clean and pleasant-smelling facility
- Helpful social work department
Concerns
- Poor hygiene and cleanliness standards (mentioned by 2 reviewers)
- Medication management and safety errors (mentioned by 2 reviewers)
- Inadequate or negligent patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that medication management is a high priority for our family; could you walk us through your specific protocols for ensuring accuracy and preventing errors during the administration process?
- 2Given that your team is active in responding to feedback online, how do you typically handle communication with families when a concern or urgent question arises regarding a resident's care?
- 3With a staffing rating of two stars, how do you ensure that your nursing team is able to provide consistent, one-on-one attention to each of the 91 residents throughout the day?
- 4Some families have expressed concerns regarding facility hygiene; what is your daily cleaning schedule and how do you monitor the cleanliness of individual resident rooms?
- 5What specific steps does your team take to ensure that residents receive prompt and attentive care, especially during the evening and overnight shifts?
- 6Could you share how your social work department coordinates with families to keep them involved in their loved one's daily life and activities here at the Manor?
Personalized based on this facility's data
Key Review Excerpts
“My mom is a patient there and I absolutely love the staff there they are very kind hearted and take care of all of their patients.”
“This place is a joke. The worst care you can put your loved ones in. They try to give patients the wrong medicine tell the patient they are out of clean wash cloths an like to give diabetics sweets with there meals.”
“Her first night there..last night someone decided to wake her up n the middle of the night to ride an exercise bike and taking her oxygen expexted her to wake up and ride a bike?? Her 02 levels dropped so quickly an ambulance ha”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, revealing concerning patterns in resident safety, care quality, and abuse prevention. Key recurring issues include accident hazards and inadequate safety supervision, medication management problems, and failures to properly report and respond to alleged abuse or neglect. While the facility has corrected most deficiencies, the repeated safety violations and abuse-related concerns across multiple surveys suggest ongoing challenges in maintaining consistent, safe care standards.
Oct 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 21, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 24, 2025Routine13
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 1, 2024Routine16
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal Penalties
Fine
Jan 24, 2025
$56,024
Payment Denial
Jan 24, 2025
14-day denial
Fine
Aug 27, 2024
$14,050
Fine
Mar 1, 2024
$39,767
Payment Denial
Mar 1, 2024
1-day denial
Fine
Jan 18, 2024
$16,546
Ownership & Operations
Who Operates This Facility
Mount Vernon Countryside Manor
for profit
Chain Affiliation
Palladian Healthcare
6 facilities nationwide
Chain avg rating: 1.7/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit mtvernoncountrysidemanor.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Axiom Healthcare of Mount Vernon
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Nature Trail Health and Rehab
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Axiom Gardens of Mount Vernon
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