Mount Olivet Home
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
Mount Olivet Home offers excellent intergenerational programming and dedicated nursing care that many families find highly beneficial. However, there is a recurring pattern of complaints regarding the business office and administrative communication. We strongly recommend that you review all billing contracts carefully and ask for a tour of the specific floor where your loved one will reside to ensure consistency in care quality.
Google Reviews
Google Reviews
40 reviews on Google“Mount Olivet Home receives highly polarized feedback, with some families praising the attentive nursing staff and intergenerational atmosphere, while others report significant issues with administrative leadership and billing practices. While many residents experience compassionate care, multiple reviewers have raised serious concerns regarding aggressive business office tactics and inconsistent care quality across different floors. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Strong intergenerational programming
- Consistent and inclusive pricing models
- Effective rehabilitation and medical care
Concerns
- Aggressive and predatory billing practices (mentioned by 4 reviewers)
- Rude or unprofessional administrative and front office staff (mentioned by 5 reviewers)
- Inconsistent quality of care across different floors (mentioned by 3 reviewers)
- Poor communication and lack of compassion from leadership (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your intergenerational programming; could you tell us more about how the residents interact with the younger generations?
- 2How does the nursing team ensure that medication management is consistent and accurate for every resident on every floor?
- 3What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 4How does the administration ensure that billing and pricing remain transparent and easy for families to understand?
- 5Could you describe the communication process between the leadership team and the families regarding a resident's daily care?
- 6How do you ensure that the high level of compassion seen in your nursing staff is reflected in the front office and administrative interactions?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been incredibly attentive to her medical needs, identifying issues that had been missed prior to arriving at Mount Olivet. They have worked with her respectfully on pain management and consistently assist her with tasks, such as eating, that are challenging due to her multiple sclerosis.”
“The quality of care really varied from floor, to floor, staff to staff. Even room quality varied greatly, so make sure you look at ALL options. I was generally very disappointed with the nursing leadership and executive leadership.”
“The staff are very consistent (not a lot of turn around), the prices are all inclusive (which makes billing very straight forward). They provide everything their residence need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
1
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mount Olivet Home has 30 deficiencies across 3 surveys with no complaint-triggered issues, suggesting families haven't filed reports. The facility shows recurring problems with fire safety systems (sprinkler maintenance appearing in all three surveys), emergency preparedness, and resident care planning. While all deficiencies have correction dates, the pattern of repeated fire safety violations across multiple years indicates ongoing maintenance challenges families should discuss during visits.
Apr 30, 2025Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 27, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Aug 10, 2023Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Mount Olivet Home
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit mtolivethomes.org
Medicare data downloads
Original nursing home datasets
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