Nursing HomeMedicaid Top Rated

Moultrie Creek Nursing and Rehab Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

200 Mariner Health Way, Saint Augustine, FL 32086|120 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 78 Google reviews

(904) 797-1800 Directions Website

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What this means for your family

While the facility is frequently praised for its effective physical therapy and clean environment, the recent trend of negative reviews regarding nursing negligence and weekend care is concerning. If you choose this facility, ensure you have a plan for frequent, unscheduled visits, especially on weekends, to monitor your loved one's care and medication management.

Google Reviews

78 reviews on Google

“Moultrie Creek Nursing and Rehab Center receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding nursing negligence, hygiene, and inconsistent care, particularly during weekends and night shifts. Potential families should be aware that while many find the facility clean and professional, others describe traumatic experiences involving poor communication and inadequate patient monitoring.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean and well-maintained facility environment
Compassionate and attentive individual staff members
Strong rehabilitation outcomes for post-surgery recovery

Concerns

Negligence and poor nursing care (mentioned by 12 reviewers)
Inconsistent care and staffing issues on weekends/nights (mentioned by 5 reviewers)
Poor hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
Disrespectful or unprofessional staff attitude (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 78 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these rehabilitation services into a resident's daily routine?
2With the current staffing levels, how do you ensure consistent quality of care and supervision during weekend and overnight shifts?
3I noticed some feedback regarding room cleanliness; could you walk me through your daily housekeeping protocols and how you ensure high standards in resident living spaces?
4Regarding medication management, what specific systems or double-check procedures do you have in place to ensure accuracy and safety for residents?
5I see that you actively respond to feedback online; how do you use that family input to improve communication and the overall dining experience for residents?
6In the event of a medical emergency, what is your protocol for notifying family members, and how do you ensure the nursing staff is prepared to handle urgent needs promptly?

Personalized based on this facility's data

Key Review Excerpts

“The rehabilitation members encourage patients to be safe while building strength. They even encouraged my grandfather to play his saxophone to rebuild his strength and coordination.”

Long-term resident's family · 2019★★★★★

“The facility is clean and maintained. The nursing staff and CNAs are very caring and many have been here for years. Jason the executive director is visible in the halls and very approachable.”

Long-term resident's family · 2024★★★★★

“My mom went in to get stronger after surgery. She same out with various bedsores that were not there prior. They discharged her with a whooping UTI and blood at transfusion level.”

Rehab patient's family · 2026★☆☆☆☆

Source: 78 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.32hrs

42%

Registered nurses for medical care

Total Nursing

3.60hrs

88%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility20.1%

Worse than Avg

Here

20.1%

12.1%

4.1%

St. johns

2.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

19.4%

11.5%

St. johns

12.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

19.5%

15.0%

St. johns

14.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility2.0%

Better than Avg

Here

2.0%

14.4%

9.1%

St. johns

7.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

15.3%

10.6%

St. johns

12.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.6%

Better than Avg

Here

6.6%

15.5%

8.7%

St. johns

9.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

79.8%

94.7%

St. johns

92.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

St. johns

93.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

St. johns

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (7.3)

This facility has 10 deficiencies across three surveys with all issues reportedly corrected by the provider. The most recurring problems involve safety hazards and accident prevention, appearing in both 2021 and 2024 inspections, along with issues in electrical systems, medication management, and care planning. While no complaints triggered inspections, the repeat safety concerns suggest families should inquire about current accident prevention measures during visits.

Oct 3, 2024Routine5 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 17, 2022Routine2 findings

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 1, 2021Routine3 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Moultrie Creek Nursing and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sovereign Healthcare Holdings

Chain Size

43 facilities nationwide

Chain avg rating: 3.5/5 · Rank 7 of 43 (Best)

Ownership & Management

Owners

Notermann, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sovereign Healthcare Holdings LLC

Owner · Organization

Cronquist 2015 Family Tr

Owner (parent company) · Organization

John J Notermann Business Tr

Owner (parent company) · Organization

Mangine, John

Owner (parent company)

Key personnel

Berkadia Commercial Mortgage LLC5% or Greater Security InterestFL Moultrie Creek Holdings, LLC5% or Greater Security InterestHealth Services Properties LLC5% or Greater Security InterestChery, DawnManaging Control - Governing BodyGerrity, HenryManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(904) 797-1800

moultriecreekrehab.com

200 Mariner Health Way

Saint Augustine, FL 32086

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

78 reviews from families & visitors

Official Website

Visit moultriecreekrehab.com

Medicare data downloads

Original nursing home datasets

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