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Nursing HomeMedicaid Investigative

Mother of Mercy Senior Living

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

230 Church Avenue, Box 676, Albany, MN 5630776 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 14 Google reviews

5
4
3
2
1
Mother of Mercy Senior Living Nursing Home in Albany, MN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.5)
  • High staff turnover (59%)
  • High RN turnover (75%)

Below average in MN · Below recommended RN staffing · Above recommended total nurse staffing · $106,845 in fines

Source: Medicare data

What this means for your family

While some families report a warm, home-like environment with dedicated long-term staff, the recent reports of lost personal property and lack of administrative follow-through are significant red flags. We strongly recommend that you verify the facility's current state by checking the latest Minnesota Department of Health survey reports and asking management specifically about their protocols for securing resident valuables.

Google Reviews

Google Reviews

14 reviews on Google
Mother of Mercy Senior Living receives highly polarized feedback, with some families praising the long-term staff's dedication while others report serious lapses in care and accountability. Recent reviews highlight significant concerns regarding the loss of personal property, such as hearing aids, and a lack of follow-through from management when issues arise. While some residents find the atmosphere comfortable and caring, others describe a facility struggling with high staff turnover and poor communication.

Quality Themes

Tap a score for details
Food2.0Staff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Long-tenured, caring staff members
  • Warm, home-like atmosphere
  • On-site chapel and religious amenities

Concerns

  • Loss of personal property and lack of management accountability (mentioned by 2 reviewers)
  • Unprofessional or rude staff interactions (mentioned by 2 reviewers)
  • High staff turnover and low morale (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)1.05.0'19(3)5.01.0'22(2)3.05.0'24(1)3.0'25(4)

Distribution · 15 analyzed

5
9
4
0
3
0
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We love hearing that many of your staff members have been here for a long time; how do you ensure that this sense of continuity and care is maintained during shift changes?
  • 2What specific steps are in place to ensure that residents' personal belongings and valuables are kept safe and accounted for?
  • 3Could you tell us more about the dining experience and what improvements are being made to the menu and meal service?
  • 4How does the facility handle communication with family members regarding updates on a resident's health or daily well-being?
  • 5With the on-site chapel being a highlight, what kind of religious services or spiritual activities are available to residents?
  • 6What is the protocol for managing medical emergencies or urgent health changes during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The atmosphere has improved greatly and I’m seeing staff enjoying their work here as well as most of the residents. I’ve been here for almost three years now and it’s more comfortable here.

Long-term resident · 2024★★★★★

Many of the staff are incredibly caring and considerate. Some even 20-30 year careers here. I have been to many nursing homes and this one tries with a lot of heart and soul.

Visitor/Family · 2025★★★★★

During his second week, the staff lost his hearing aids ($6,000), which were to be under lock and key when he wasn't wearing them. Not one thing has been done to compensate us or to hep us replace them!

Rehab patient's spouse · 2025☆☆☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
4.98hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.3%
Worse than Avg
Here
35.3%
US
15.3%
MN
21.4%
Stearns
27.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.8%
Worse than Avg
Here
77.8%
US
95.5%
MN
96.1%
Stearns
96.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility36.2%
Worse than Avg
Here
36.2%
US
19.4%
MN
24.5%
Stearns
25.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
19.5%
MN
12.5%
Stearns
15.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MN
4.3%
Stearns
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
14.4%
MN
18.6%
Stearns
21.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.8%
Worse than Avg
Here
75.8%
US
79.8%
MN
82.7%
Stearns
92.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
81.8%
MN
88.3%
Stearns
93.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
MN
1.8%
Stearns
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (8.0)
11 complaint-triggered
$106,845 in fines

Multiple complaint-triggered deficiencies indicate families have reported concerns about Mother of Mercy Senior Living, primarily regarding care quality, communication with families, and medication management. The facility has struggled with recurring issues in nursing supervision, infection control, and fire safety systems across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations suggests ongoing operational challenges that families should investigate during visits.

Feb 26, 2026Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Dec 20, 2024Routine
15
0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Dec 20, 2024Complaint
4
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Oct 10, 2024Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 19, 2024Complaint
2
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 24, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Federal Penalties

Fine

Dec 20, 2024

$69,449

Payment Denial

Dec 20, 2024

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mother of Mercy Senior Living

Organization Type

nonprofit

Chain Affiliation

Chain Name

Benedictine Health System

Chain Size

23 facilities nationwide

Ownership & Management

Key personnel

Carley, GeraldOfficer / DirectorKnapp, MarkOfficer / DirectorKoop, StevenOfficer / DirectorPaulsen, RonaldOfficer / DirectorPeterson, AnnelieseOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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