Mother of Mercy Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.5)
- High staff turnover (59%)
- High RN turnover (75%)
Below average in MN · Below recommended RN staffing · Above recommended total nurse staffing · $106,845 in fines
What this means for your family
While some families report a warm, home-like environment with dedicated long-term staff, the recent reports of lost personal property and lack of administrative follow-through are significant red flags. We strongly recommend that you verify the facility's current state by checking the latest Minnesota Department of Health survey reports and asking management specifically about their protocols for securing resident valuables.
Google Reviews
Google Reviews
14 reviews on Google“Mother of Mercy Senior Living receives highly polarized feedback, with some families praising the long-term staff's dedication while others report serious lapses in care and accountability. Recent reviews highlight significant concerns regarding the loss of personal property, such as hearing aids, and a lack of follow-through from management when issues arise. While some residents find the atmosphere comfortable and caring, others describe a facility struggling with high staff turnover and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Long-tenured, caring staff members
- Warm, home-like atmosphere
- On-site chapel and religious amenities
Concerns
- Loss of personal property and lack of management accountability (mentioned by 2 reviewers)
- Unprofessional or rude staff interactions (mentioned by 2 reviewers)
- High staff turnover and low morale (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love hearing that many of your staff members have been here for a long time; how do you ensure that this sense of continuity and care is maintained during shift changes?
- 2What specific steps are in place to ensure that residents' personal belongings and valuables are kept safe and accounted for?
- 3Could you tell us more about the dining experience and what improvements are being made to the menu and meal service?
- 4How does the facility handle communication with family members regarding updates on a resident's health or daily well-being?
- 5With the on-site chapel being a highlight, what kind of religious services or spiritual activities are available to residents?
- 6What is the protocol for managing medical emergencies or urgent health changes during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The atmosphere has improved greatly and I’m seeing staff enjoying their work here as well as most of the residents. I’ve been here for almost three years now and it’s more comfortable here.”
“Many of the staff are incredibly caring and considerate. Some even 20-30 year careers here. I have been to many nursing homes and this one tries with a lot of heart and soul.”
“During his second week, the staff lost his hearing aids ($6,000), which were to be under lock and key when he wasn't wearing them. Not one thing has been done to compensate us or to hep us replace them!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple complaint-triggered deficiencies indicate families have reported concerns about Mother of Mercy Senior Living, primarily regarding care quality, communication with families, and medication management. The facility has struggled with recurring issues in nursing supervision, infection control, and fire safety systems across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations suggests ongoing operational challenges that families should investigate during visits.
Feb 26, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 20, 2024Routine15
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 20, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 10, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 19, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Dec 20, 2024
$69,449
Payment Denial
Dec 20, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Mother of Mercy Senior Living
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit motherofmercymn.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.