Morristown Post Acute Rehab and Nursing Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 266 Google reviews
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What this means for your family
This facility has a highly regarded rehabilitation team and proactive discharge planning, making it a strong candidate for short-term recovery. However, given the recurring reports of slow response times and inconsistent care, families should visit frequently, maintain direct contact with the nursing station, and ensure they have a clear point of contact for medical emergencies.
Google Reviews
Google Reviews
266 reviews on Google“Morristown Post Acute Rehab and Nursing Center receives highly polarized feedback, with many families praising the physical therapy team and post-discharge follow-up, while others report severe concerns regarding neglect and communication. While many reviewers highlight a clean facility and attentive nursing staff, a significant number of negative reviews describe instances of unresponsive call bells, poor hygiene, and dangerous delays in medical intervention. Families should be aware that experiences appear to vary significantly depending on the specific wing and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Proactive post-discharge follow-up and communication
- Clean and modern facility environment
- Responsive administrative and admissions team
Concerns
- Unresponsive staff and ignored call bells (mentioned by 8 reviewers)
- Delays in seeking emergency medical care (mentioned by 5 reviewers)
- Poor food quality and lack of variety (mentioned by 4 reviewers)
- Understaffing, particularly on weekends (mentioned by 3 reviewers)
- Lack of communication from management regarding patient status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; how do you tailor those sessions to a resident's specific recovery goals?
- 2How does the nursing team ensure that call bells are answered promptly, especially during the busier weekend shifts?
- 3What is the process for communicating with families regarding a resident's health status or any changes in their condition?
- 4Can you tell us more about the dining experience, specifically regarding the variety of meals and how you address nutritional needs?
- 5In the event of a medical emergency after hours, what are the specific protocols for getting a resident the necessary urgent care?
- 6We noticed your admissions team is very responsive; how does that level of communication continue once a resident has actually moved in?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist, Nupur, and occupational therapist, Sheila, were excellent and really helped me regain strength. I am not going to lie; there were issues but management did straighten most everything out to my satisfaction.”
“My Mom was at Post Acute Care for a little more than 2wks. 1st Flr (112). She had a great team of caregivers Drs., Nurses, Therapists and Aides.”
“I found my loved one unconscious with low blood pressure and unresponsive, and I had to call 911 myself because the staff did nothing. The facility is dirty, smells bad, and the staff seem like they don’t care about the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with fire safety systems and infection control across multiple surveys, with families filing complaints that led to 10 deficiencies regarding resident notification, care planning, and basic care needs. Issues with sprinkler systems, smoke detection, nutrition services, and quality of care appear repeatedly from 2021 through 2024, suggesting persistent operational challenges despite reported corrections.
Jun 27, 2025Routine9
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Mar 8, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 7, 2024Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Aug 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 9, 2024Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2023Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Ownership & Operations
Who Operates This Facility
Morristown Post Acute Rehab and Nursing Center
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 20
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
266 reviews from families & visitors
Official Website
Visit morristownhc.com
Medicare data downloads
Original nursing home datasets
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