Careone at Madison Avenue
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 170 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for post-surgical recovery. However, families must be proactive; ensure you have a clear plan for monitoring your loved one's daily needs, as multiple reviewers have highlighted significant delays in staff response times and communication gaps.
Google Reviews
Google Reviews
170 reviews on Google“CareOne At Madison Avenue receives highly polarized reviews, with many families praising the facility for its effective physical therapy and warm, attentive nursing staff. However, a significant number of reviewers report critical failures in basic care, including long response times for call buttons, poor communication from administrative staff, and inconsistent dietary management. Families should be aware that while many report successful rehabilitation outcomes, others express deep frustration with staffing levels and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, welcoming, and professional front-desk staff
- Clean and well-maintained facility environment
- Compassionate end-of-life and palliative care
Concerns
- Excessively long response times for call buttons (mentioned by 12 reviewers)
- Inconsistent or incorrect dietary/meal service (mentioned by 7 reviewers)
- Poor communication and lack of updates from social workers/administration (mentioned by 6 reviewers)
- Inadequate pain management or medication administration (mentioned by 5 reviewers)
- Rude or dismissive behavior from nursing/aide staff (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strong points here, how do you integrate those services into a resident's daily routine?
- 2Could you walk me through the typical process for responding to call buttons, and how you ensure residents receive timely assistance when they need it?
- 3I noticed there have been some recent challenges regarding dietary services; what steps are you taking to ensure that meals are served accurately and consistently according to individual care plans?
- 4How does your administrative and social work team keep families updated on their loved one's progress, and what is the best way for us to stay in the loop?
- 5Regarding medication management, what protocols do you have in place to ensure that pain management and daily medications are administered correctly and on schedule?
- 6What is your approach to fostering a supportive and respectful environment among your nursing and aide staff to ensure residents always feel heard and well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“The Physical/Occupational Therapy team were fantastic - very patient with our 90 year old dad, trying everything, everyday, to get him”
“The staff is extremely helpful and friendly, When I came here I couldn't walk, but now, I am able to walk with a walker, thanks to the rehab that I had.”
“Unfortunately, our experience with this rehabilitation center was disappointing. My mother-in-law stayed for three weeks, and we expected a certain standard of care that was simply not met. She repeatedly asked for assistance with basic needs, but her requests were often ignored or delayed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne At Madison Avenue has significant inspection concerns, with families filing complaints that triggered deficiencies involving pain management and daily care assistance. The facility shows recurring problems with resident assessment and care planning, medication management, and infection control across multiple years. Most deficiencies have correction dates, but one recent construction issue from a family complaint remains without a correction plan, suggesting ongoing safety concerns.
Dec 12, 2025Complaint1
Construction Deficiencies
Use approved construction type or materials.
Apr 11, 2025Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 13, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 27, 2021Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Careone at Madison Avenue
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 21 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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