Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
Email Moonlight Manor Assisted Living Home to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Public Google reviewers rate Moonlight Manor Assisted Living Home highly. Reviewers highlight: compassionate and attentive nursing staff, home-cooked, high-quality meals. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Moonlight Manor is highly regarded by families for its warm, home-like atmosphere and exceptionally attentive staff who treat residents like family. Reviewers frequently praise the high quality of the home-cooked meals and the beautiful, well-maintained facility, though one recent 1-star review suggests there may have been past management or staffing issues that the current team is working to address.
Quality Themes
Tap a score for detailsStrengths
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The care there is wonderful. The staff is very caring and attentive. They are very responsive to requests from the family. The food is all homemade. Mom is happy there, and we are happy too!”
“My dad has spent almost two years at Moonlight Manor and both him and I couldn't be happier with this place. The staff are incredibly caring and attentive, and the facility is beautiful and well-maintained.”
“The staff here is unmatched in the quality of care they provide. They treat the residents like family members and a lot of empathy and love is imported into their work ethic. All of the meals are home cooked and made with love.”
Source: AZ State Licensing Agency
An on-site investigation of complaints AZ00216539 and AZ00216060 were conducted on September 26, 2024, and a documentation review was conducted on October 22, 2024. The following deficiency was cited :
Based on record review and interview, the manager failed to ensure a resident medical record contained documentation of a medication administered to a resident that included the date and time of administration; the name, strength, dosage, and route of administration; the name and signature of the individual administering the medication; and an unexpected reaction a resident had to the medication, for one of three residents reviewed. The deficient practice posed a health and safety risk. Findings include: 1. Review of R1's medical record revealed no documentation of a September 2024 medication administration record (MAR). Based on the resident's date of acceptance, this documentation was required. 2. In an interview, O1, E1, and E2 acknowledged R1 received medication administration and the September 2024 MAR was not available for review.
The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00211276, AZ00213820, AZ00215741, and AZ00215875 conducted on September 12, 2024:
Based on documentation review, record review, and interview, the manager failed to ensure an caregiver or assistant caregiver's skills and knowledge were verified and documented before the caregiver provided physical health services on behalf of the facility, for two of two sampled caregiver and assistant caregivers. The deficient practice posed a risk if employees did not have the skills and knowledge necessary to ensure the health and safety of residents. Findings include: 1. A review of E2's (hired as a caregiver) and E3's (hired as an assistant caregiver) personnel records revealed no documented verification of E2's and E3's skills and knowledge. 2. In an interview, E1 and E4 acknowledged E2's and E3's personnel records did not contain documented verification of skills and knowledge.
Based on documentation review, observation, and interview, the manager failed to ensure policies and procedures were implemented for discarding medication and discarding expired medication. Findings include: 1. A review of the facility's policies and procedures revealed a policy titled, "Medication Policy and Procedure." The policy stated, "For residents who are not capable of managing their own medications, the following policy and procedures apply: ....8) Expired medications and medications which have been permanently discontinued will be returned to the responsible party, or if there is no responsible party, to the pharmacy for disposal." 2. During a facility tour, the surveyor observed a bottle of "Morphine Sulfate Oral Solution 100milligrams (MG)", two bottles, three boxes and three bags of prefilled syringes Qty 20 of "Lorazepam Intersol Oral Concentrate 2mg", three bags Qty 5 of "Acetaminophen Sup 650mg." in a refrigerator in the medication closet. 3. In an interview, E1 and E4 acknowledged the medication had not been disposed of. E1 and E4 reported the medications were for residents who were no longer at the facility for over four months.
Based on observation and interview, the manager failed to ensure that garbage and refuse were removed from the premises at least once a week. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed in several residents bedrooms and in the resident bathrooms small trash can filled with garbage, such as briefs, toilet paper, women's sanitary pads. 2. In an interview E4 acknowledged the garbage cans were overfilled with trash.
Based on an observation and interview, the manager failed to ensure a means of exiting the facility controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed nine of the ten resident bedrooms had a door leading from the residents' rooms to a patio outside of the residents' rooms. The Compliance Officer observed the doors had no mechanism to alert employees of the egress of a resident from the facility. 2. In an interview, E4 acknowledged nine of the ten bedrooms for residents of the facility had patios and the doors had no mechanism to alert the staff of a resident leaving the facility.
The following deficiency was found during the on-site compliance inspection conducted on August 2, 2023:
Based on record review, observation, and interview, the manager failed to ensure a medication administered to a resident was documented in the resident's medical record, for one of two residents reviewed. Findings include: 1. Review of R1's medical record revealed a current written service plan dated July 19, 2023. This service plan indicated R1 received medication administration. 2. Review of R1's medical record revealed a signed medication order dated April 20, 2023. These medication order stated the following: "Warfarin 1 mg take two tablets on Saturday and Sunday" 3. Review of R1's medical record revealed a June 2023 medication administration record (MAR). This MAR stated the following: "Warfarin 1 mg take two tablets on Saturday and Sunday" however, did not include documentation this medication was administered at 8:00 p.m. on June 17, 2023, and June 18, 2023 4. During an observation of R1's medications, the following was observed: Warfarin 1 mg was available. 5. During an interview, E1 reported the medication was administered per the medication order and acknowledged R1's medical record did not include documentation the medication was administered as stated above.
Contact this facility directly and verify the details that matter most to your family.
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Astoria Manor
< 1 miAssisted Living · Surprise, AZ
Post of Orchards Assisted Living
< 1 miAssisted Living · Surprise, AZ
Mosaic Gardens Memory Care at Surprise
< 1 miAssisted Living · Surprise, AZ
Silver Haven Residential Assisted Living
< 1 miAssisted Living · Surprise, AZ
Emmanuel Assisted Living LLC
< 1 miAssisted Living · Surprise, AZ
Orchard Pointe at Surprise
< 1 miAssisted Living · Surprise, AZ