Moonlight Manor Assisted Living Home
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a personalized, home-like environment with high-quality, home-cooked meals and a very loving staff. While there was one recent negative review, the management's proactive response regarding staffing upgrades and the overwhelming number of recent 5-star reviews suggest a very high standard of care.
Google Reviews
Google Reviews
17 reviews analyzed“Moonlight Manor is highly regarded by families for its warm, home-like atmosphere and exceptionally attentive staff who treat residents like family. Reviewers frequently praise the high quality of the home-cooked meals and the beautiful, well-maintained facility, though one recent 1-star review suggests there may have been past management or staffing issues that the current team is working to address.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Home-cooked, high-quality meals
- Beautiful, well-maintained, and elegant facility
- Warm, family-oriented atmosphere
- Wide range of resident activities
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the facility is known for its home-cooked meals, could you tell us more about how the menu is planned and if there are options for specific dietary needs?
- 2We love the idea of a family-oriented atmosphere; how do families typically participate in the community or visit residents?
- 3With such a wide range of resident activities available, how do you help a new resident find groups that match their specific interests?
- 4The facility looks beautiful and well-maintained; how often are the common areas and resident rooms refreshed or updated?
- 5How does the nursing staff manage medical needs or emergencies during the overnight hours?
- 6It's great to see the owner is so engaged with the community; how can we best communicate with the management regarding our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The care there is wonderful. The staff is very caring and attentive. They are very responsive to requests from the family. The food is all homemade. Mom is happy there, and we are happy too!”
“My dad has spent almost two years at Moonlight Manor and both him and I couldn't be happier with this place. The staff are incredibly caring and attentive, and the facility is beautiful and well-maintained.”
“The staff here is unmatched in the quality of care they provide. They treat the residents like family members and a lot of empathy and love is imported into their work ethic. All of the meals are home cooked and made with love.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 26, 2024Complaint
An on-site investigation of complaints AZ00216539 and AZ00216060 were conducted on September 26, 2024, and a documentation review was conducted on October 22, 2024. The following deficiency was cited :
Based on record review and interview, the manager failed to ensure a resident medical record contained documentation of a medication administered to a resident that included the date and time of administration; the name, strength, dosage, and route of administration; the name and signature of the individual administering the medication; and an unexpected reaction a resident had to the medication, for one of three residents reviewed. The deficient practice posed a health and safety risk. Findings include: 1. Review of R1's medical record revealed no documentation of a September 2024 medication administration record (MAR). Based on the resident's date of acceptance, this documentation was required. 2. In an interview, O1, E1, and E2 acknowledged R1 received medication administration and the September 2024 MAR was not available for review.
Sep 12, 2024Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00211276, AZ00213820, AZ00215741, and AZ00215875 conducted on September 12, 2024:
Based on documentation review, record review, and interview, the manager failed to ensure an caregiver or assistant caregiver's skills and knowledge were verified and documented before the caregiver provided physical health services on behalf of the facility, for two of two sampled caregiver and assistant caregivers. The deficient practice posed a risk if employees did not have the skills and knowledge necessary to ensure the health and safety of residents. Findings include: 1. A review of E2's (hired as a caregiver) and E3's (hired as an assistant caregiver) personnel records revealed no documented verification of E2's and E3's skills and knowledge. 2. In an interview, E1 and E4 acknowledged E2's and E3's personnel records did not contain documented verification of skills and knowledge.
Based on an observation and interview, the manager failed to ensure a means of exiting the facility controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed nine of the ten resident bedrooms had a door leading from the residents' rooms to a patio outside of the residents' rooms. The Compliance Officer observed the doors had no mechanism to alert employees of the egress of a resident from the facility. 2. In an interview, E4 acknowledged nine of the ten bedrooms for residents of the facility had patios and the doors had no mechanism to alert the staff of a resident leaving the facility.
Based on documentation review, observation, and interview, the manager failed to ensure policies and procedures were implemented for discarding medication and discarding expired medication. Findings include: 1. A review of the facility's policies and procedures revealed a policy titled, "Medication Policy and Procedure." The policy stated, "For residents who are not capable of managing their own medications, the following policy and procedures apply: ....8) Expired medications and medications which have been permanently discontinued will be returned to the responsible party, or if there is no responsible party, to the pharmacy for disposal." 2. During a facility tour, the surveyor observed a bottle of "Morphine Sulfate Oral Solution 100milligrams (MG)", two bottles, three boxes and three bags of prefilled syringes Qty 20 of "Lorazepam Intersol Oral Concentrate 2mg", three bags Qty 5 of "Acetaminophen Sup 650mg." in a refrigerator in the medication closet. 3. In an interview, E1 and E4 acknowledged the medication had not been disposed of. E1 and E4 reported the medications were for residents who were no longer at the facility for over four months.
Based on observation and interview, the manager failed to ensure that garbage and refuse were removed from the premises at least once a week. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed in several residents bedrooms and in the resident bathrooms small trash can filled with garbage, such as briefs, toilet paper, women's sanitary pads. 2. In an interview E4 acknowledged the garbage cans were overfilled with trash.
Aug 2, 2023Routine
The following deficiency was found during the on-site compliance inspection conducted on August 2, 2023:
Based on record review, observation, and interview, the manager failed to ensure a medication administered to a resident was documented in the resident's medical record, for one of two residents reviewed. Findings include: 1. Review of R1's medical record revealed a current written service plan dated July 19, 2023. This service plan indicated R1 received medication administration. 2. Review of R1's medical record revealed a signed medication order dated April 20, 2023. These medication order stated the following: "Warfarin 1 mg take two tablets on Saturday and Sunday" 3. Review of R1's medical record revealed a June 2023 medication administration record (MAR). This MAR stated the following: "Warfarin 1 mg take two tablets on Saturday and Sunday" however, did not include documentation this medication was administered at 8:00 p.m. on June 17, 2023, and June 18, 2023 4. During an observation of R1's medications, the following was observed: Warfarin 1 mg was available. 5. During an interview, E1 reported the medication was administered per the medication order and acknowledged R1's medical record did not include documentation the medication was administered as stated above.
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References & Resources
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Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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