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Assisted Living Investigative

Montgomery Senior Living

Reviewer concerns include poor sanitary conditions and unpleasant odors (mentioned by 3 reviewers) — investigate before committing.

327 Freeman Street, Star, NC 2735654 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.8/5

based on 12 Google reviews

5
4
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1

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What this means for your family

This facility presents significant risks regarding resident safety and hygiene, with multiple reports of unaddressed injuries and unsanitary living conditions. While some staff are described as caring, the lack of transparency during medical incidents is a critical red flag. If you consider this facility, you must personally inspect the cleanliness of the rooms and verify their protocols for communicating medical changes to families.

Google Reviews

Google Reviews

12 reviews on Google
Families should exercise extreme caution with this facility due to serious allegations regarding resident safety, lack of communication during medical incidents, and poor sanitary conditions. While a few reviewers praise the caring nature of some staff and the food, multiple reports highlight severe issues with cleanliness, including odors of urine and unhygienic living spaces.

Quality Themes

Tap a score for details
Food5.0Staff2.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Caring staff members
  • Good food quality
  • Happy residents

Concerns

  • Poor sanitary conditions and unpleasant odors (mentioned by 3 reviewers)
  • Unprofessional management and lack of communication regarding injuries (mentioned by 2 reviewers)
  • Inadequate cleaning supplies and maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02016(2)5.02017(1)1.52018(2)1.32022(3)5.02023(2)3.02024(2)

Distribution · 12 analyzed

5
5
4
0
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2
2
1
5

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the food quality and the happy atmosphere here; could you tell us more about what a typical day of meals and social activities looks like for the residents?
  • 2Since we know how important a comfortable environment is, what is your current routine for deep cleaning the common areas and resident rooms?
  • 3How does the management team ensure that families are kept fully informed and updated immediately if a resident has a fall or a minor injury?
  • 4We noticed you are very involved in responding to feedback; how does the facility use resident or family suggestions to improve maintenance and upkeep?
  • 5What specific protocols do you have in place for managing medical emergencies or sudden changes in a resident's health during the night?
  • 6With a cozy community of 54 residents, how do you ensure that the cleaning and maintenance schedules are consistently met for every room?

Personalized based on this facility's data


Key Review Excerpts

Staff are so caring! Residents are always so neat n seem Happy! Food is good!

Long-term resident's family · 2017★★★★★

My loved one was injured there and NOBODY gave family members a call to inform about the incident. Sent my loved one to the hospital and tried to hide it from us.

Family member of injured resident · 2022☆☆☆☆

I visited today with a dear friend. His things had not been unpacked and laundry just laying around. I unpacked his things and picked up trash in the room.

Visitor/Friend of resident · 2022★★☆☆☆
Source: 12 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

9total
12deficiencies
Aug 21, 2024Follow-up
Housekeeping And FurnishingD 075

The facility failed to ensure the special care unit (SCU) was free from chronic unpleasant odors. Surveyors observed strong urine odors in the SCU hallways, common areas, resident rooms, and shared bathrooms. Additionally, a toilet in a resident bathroom was found with old dried feces and urine and was non-functional.

Aug 21, 2024Follow-up
Housekeeping And FurnishingsD075

The facility failed to ensure the special care unit (SCU) was free from chronic unpleasant odors. Observations revealed strong urine odors in hallways, common areas, resident rooms, and shared bathrooms. Interviews with staff and the administrator confirmed the odor had been present for some time and was linked to plumbing issues and past resident behaviors.

Jun 10, 2024Follow-up
Housekeeping And FurnishingD 075

The facility failed to ensure the Special Care Unit (SCU) was free of chronic urine odors in the hallways, resident rooms, and resident bathrooms. Observations and staff interviews confirmed strong urine odors persisted in multiple areas for several years. Staff noted that inadequate housekeeping hours and insufficient cleaning products contributed to the issue.

Jun 16, 2022Follow-up
Medication AdministrationD 358

The facility failed to administer medications as ordered by a physician for one resident. Specifically, the resident continued to receive a 10mg dose of Amlodipine Besylate on 06/01/22 despite a new physician order dated 06/01/22 to decrease the dosage to 5mg. The medication aide failed to verify the directions on the medication card, relying instead on the assumption that the electronic system would alert them to dosage errors.

Jun 16, 2022Follow-up
Medication AdministrationD358

The facility failed to administer medications as ordered by a physician for one resident. Specifically, a medication for hypertension (Amlodipine Besylate) was not updated in the medication cart following a change in dosage orders. Staff failed to verify the medication card directions and did not ensure the correct dosage was available in the cart.

Dec 5, 2019Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission. Specifically, there was no documentation of a TB skin test or chest x-ray performed at the time of the resident's admission on 08/07/19.

Resident Care PlanD 259

The provided text is truncated and does not contain the specific findings for this deficiency.

Dec 5, 2019Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission. Records showed no documentation of a TB skin test or chest x-ray for Resident #1 following their admission from a local hospital.

Resident Care PlanD 259

The facility failed to ensure that care plans were developed for two of six sampled residents within 30 days following admission. Specifically, the facility could not demonstrate timely care plan completion for Residents #1 and #3 in conjunction with their resident assessments.

Oct 3, 2016Other
Physical EnvironmentD066

The facility failed to ensure that housekeeping storage areas containing hazardous cleaning agents were locked and inaccessible to residents on the Special Care Unit. An unlocked closet with a keyed knob was observed, and staff were not present to monitor the area during the time a resident was in the hallway.

Nutrition and Food ServiceD310

The facility failed to ensure that a resident's prescribed renal therapeutic diet was served as ordered by the physician. Specifically, the facility failed to provide the required protein, rice/noodle, and beverage components of the ordered diet during a lunch meal observation.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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