See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Autumn Care of Biscoe

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

401 Lambert Road, Biscoe, NC 27209141 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 45 Google reviews

5
4
3
2
1
Autumn Care of Biscoe Nursing Home in Biscoe, NC — Street View
Street View

Watch Autumn Care of Biscoe

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Autumn Care of Biscoe is highly regarded for its rehabilitation services and attentive nursing staff, making it a strong candidate for recovery. However, given the serious concerns raised by some families regarding end-of-life care and staffing, we strongly recommend requesting a tour during a weekend or evening to observe staffing levels firsthand and asking direct questions about their protocols for terminal patients.

Google Reviews

Google Reviews

45 reviews on Google
Autumn Care of Biscoe receives high praise for its attentive nursing staff, professional therapy team, and welcoming environment, with many families noting that staff treat residents like family. However, there are serious, isolated reports of poor end-of-life care and concerns regarding staffing levels and cleanliness that potential families should investigate further. The facility is frequently commended for its communication and the personal dedication of specific staff members.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean7.0Activities9.0Meds4.0MemoryN/AComms9.0ValueN/A

Strengths

  • Warm, attentive nursing and care staff
  • Professional and effective rehabilitation therapy
  • Proactive communication with family members
  • Welcoming and clean facility environment

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Concerns regarding end-of-life care and medication administration (mentioned by 2 reviewers)
  • Cleanliness issues and facility maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)3.05.0'20(1)5.05.0'23(3)2.74.8'25(16)5.0'26(14)

Distribution · 45 analyzed

5
40
4
0
3
0
2
1
1
4

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to family feedback; how does your team ensure that communication remains proactive with us as we navigate this transition?
  • 2I noticed your rehab therapy team is highly regarded; could you tell me more about how the therapists work with residents to maintain their mobility?
  • 3With the recent inspections, what specific steps is the facility taking to address medication management and ensure everything is administered with 100% accuracy?
  • 4How does the nursing staff manage response times during the busier shifts to ensure no resident is left waiting for assistance?
  • 5What is your protocol for handling medical emergencies or changes in a resident's condition during the overnight hours?
  • 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff makes you feel at home and very attentive to your needs. The food is also delicious. I’m currently participating in Therapy service and everything is going great.

Rehab patient · 2026★★★★★

We are contacted promptly of any change in medications or in her current status. The nurses and entire staff are very caring and professional.

Long-term resident's family · 2025★★★★★

The staff along with Jan Lilly was great with her and during her last days there they were compassionate and treated mom like she was their mother.

Long-term resident's family · 2026★★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
11%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
NC
5.4%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NC
91.7%
Montgomery
90.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NC
94.1%
Montgomery
92.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.8%
Mixed vs Avgs
Here
15.8%
US
15.3%
NC
20.2%
Montgomery
10.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
15.4%
NC
14.1%
Montgomery
12.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.6%
Mixed vs Avgs
Here
11.6%
US
14.4%
NC
16.4%
Montgomery
8.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
NC
80.1%
Montgomery
73.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
79.7%
NC
78.1%
Montgomery
71.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
NC
1.5%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (5.6)
2 complaint-triggered
$15,350 in fines

Autumn Care of Biscoe has a concerning pattern of 37 deficiencies across three surveys, with families filing complaints that led to findings about daily care assistance and resident dignity. The facility has recurring issues with medication management, fire safety systems, and care planning that persist across multiple surveys. While all deficiencies show correction dates, the repeated problems in core care areas suggest ongoing quality challenges families should carefully evaluate.

Mar 13, 2025Routine
12
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 20, 2024Routine
10
0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Mar 20, 2024Complaint
2
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 31, 2022Routine
13
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Federal Penalties

Fine

Mar 20, 2024

$15,350

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Care of Biscoe

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

126 facilities nationwide

Chain avg rating: 3.0/5 · Rank 50 of 125

Ownership & Management

Owners

Wwbv Holdings LLC

Owner (parent company) · Organization

100%

Key personnel

Billings, ChristinaW-2 Managing EmployeeVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call