Autumn Care of Biscoe
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews

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What this means for your family
Autumn Care of Biscoe is highly regarded for its rehabilitation services and attentive nursing staff, making it a strong candidate for recovery. However, given the serious concerns raised by some families regarding end-of-life care and staffing, we strongly recommend requesting a tour during a weekend or evening to observe staffing levels firsthand and asking direct questions about their protocols for terminal patients.
Google Reviews
Google Reviews
45 reviews on Google“Autumn Care of Biscoe receives high praise for its attentive nursing staff, professional therapy team, and welcoming environment, with many families noting that staff treat residents like family. However, there are serious, isolated reports of poor end-of-life care and concerns regarding staffing levels and cleanliness that potential families should investigate further. The facility is frequently commended for its communication and the personal dedication of specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Professional and effective rehabilitation therapy
- Proactive communication with family members
- Welcoming and clean facility environment
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Concerns regarding end-of-life care and medication administration (mentioned by 2 reviewers)
- Cleanliness issues and facility maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to family feedback; how does your team ensure that communication remains proactive with us as we navigate this transition?
- 2I noticed your rehab therapy team is highly regarded; could you tell me more about how the therapists work with residents to maintain their mobility?
- 3With the recent inspections, what specific steps is the facility taking to address medication management and ensure everything is administered with 100% accuracy?
- 4How does the nursing staff manage response times during the busier shifts to ensure no resident is left waiting for assistance?
- 5What is your protocol for handling medical emergencies or changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff makes you feel at home and very attentive to your needs. The food is also delicious. I’m currently participating in Therapy service and everything is going great.”
“We are contacted promptly of any change in medications or in her current status. The nurses and entire staff are very caring and professional.”
“The staff along with Jan Lilly was great with her and during her last days there they were compassionate and treated mom like she was their mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Autumn Care of Biscoe has a concerning pattern of 37 deficiencies across three surveys, with families filing complaints that led to findings about daily care assistance and resident dignity. The facility has recurring issues with medication management, fire safety systems, and care planning that persist across multiple surveys. While all deficiencies show correction dates, the repeated problems in core care areas suggest ongoing quality challenges families should carefully evaluate.
Mar 13, 2025Routine12
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 20, 2024Routine10
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Mar 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 31, 2022Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Mar 20, 2024
$15,350
Ownership & Operations
Who Operates This Facility
Autumn Care of Biscoe
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 50 of 125
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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