Momentum at South Bay for Rehab and Nursing
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 346 Google reviews
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What this means for your family
Momentum at South Bay offers an impressive, modern environment with a highly regarded rehabilitation team, making it a strong candidate for short-term recovery. However, families should be aware of recurring reports regarding communication gaps and staffing shortages; we strongly recommend scheduling a visit to observe staff-to-patient ratios and asking specifically how they handle weekend communication and medication administration.
Google Reviews
Google Reviews
346 reviews on Google“Momentum at South Bay is widely praised for its clean, modern facility and a highly effective rehabilitation program that helps patients regain independence. While many families report excellent experiences with the therapy and nursing staff, a subset of reviewers has raised serious concerns regarding communication, responsiveness to patient needs, and occasional lapses in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Welcoming and friendly nursing staff
- Unique amenities like the on-site bakery and cafe
- Strong recreation and activity programs
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Understaffing leading to delayed patient care and hygiene issues (mentioned by 5 reviewers)
- Inconsistent quality of meals (mentioned by 3 reviewers)
- Inadequate parking and inconvenient visitor access (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a unique on-site bakery and cafe; how are these spaces integrated into the daily social life and activities for residents?
- 2Given the importance of staying connected, what is the best way for family members to reach the nursing team or get status updates if we are unable to get through via the main phone line?
- 3With the physical and occupational therapy programs being a standout feature here, how do you coordinate those sessions with the daily nursing care schedule to ensure my loved one isn't overwhelmed?
- 4I see that maintaining a high standard of care is a priority; could you explain how you manage staffing levels during peak times to ensure that residents receive timely assistance with their daily needs?
- 5Regarding medication management, what steps does your team take to ensure accuracy and consistent communication with families about any changes to a resident's prescription plan?
- 6I appreciate that the facility takes the time to respond to feedback online; how do you use that family input to make tangible improvements to the dining experience or facility operations?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is unmatched and downright amazing. The care, dedication and patience Momentum as a whole has given my mom”
“The communication needs improvement and knowledge of certain machines that are brought in with the patients. It does that time for everyone to get acclimated. Now we are all on a good path..The P/T and O/T are amazing all the supervisors that I ask”
“Understaffed is how I’ll start this review. As a result, our family member was not tended to regularly. They were not turned regularly to prevent bed sores, not changed regularly as they were supposed to be.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues across multiple care areas, with families filing complaint reports that triggered inspections in recent years. The most recurring problems involve infection control (cited twice), medication management, and care planning, though all deficiencies show correction dates. Recent 2025 citations included inadequate pain management and physician oversight stemming from family complaints, alongside repeated infection control lapses and care planning failures.
Sep 9, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Jun 11, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Oct 5, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Momentum at South Bay for Rehab and Nursing
for profit
Chain Affiliation
Paragon Healthnet
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 3 of 11 (Best)
Ownership & Management
Owners
Laufer, Issac
Owner
Lebowitz, Chaim
Owner
Lebowitz, Max
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
346 reviews from families & visitors
Official Website
Visit rehabmomentum.com
Medicare data downloads
Original nursing home datasets
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