Mobile Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 80 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 3.0)
- High staff turnover (56%)
Below average in AL · Below recommended RN staffing · $13,520 in fines
What this means for your family
This facility has a strong rehabilitation therapy team that has helped many patients regain mobility, but the facility suffers from chronic understaffing that impacts basic care. Families should be extremely cautious and are advised to visit frequently, especially on weekends, to monitor the level of care and responsiveness provided to their loved ones.
Google Reviews
Google Reviews
80 reviews on Google“Reviews for Mobile Nursing and Rehabilitation Center are deeply polarized, with some families praising specific staff members for compassionate care, while many others report severe neglect and poor communication. Common criticisms include significant understaffing on weekends, slow response times to call buttons, and concerns regarding cleanliness and the quality of food. Families should be aware of the high volume of negative reports regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate individual staff members
- Effective physical therapy and rehabilitation services
- Engaging activities and events program
- Secure facility access
Concerns
- Severe understaffing and slow response times, especially on weekends (mentioned by 8 reviewers)
- Inadequate hygiene and cleanliness of patient rooms and facilities (mentioned by 6 reviewers)
- Poor communication and unprofessional conduct by administrative staff (mentioned by 5 reviewers)
- Neglect regarding medication administration and medical needs (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active response rate to online feedback; how do you use that input to improve the day-to-day experience for residents?
- 2Given the facility's size of 120 residents, what specific steps are you taking to ensure consistent staffing levels and timely assistance, particularly on weekends?
- 3Could you walk me through your current protocols for medication management to ensure accuracy and timely administration?
- 4I see you offer a robust activities program; what are some of the most popular events residents are participating in right now?
- 5What is your current process for maintaining room cleanliness and facility hygiene, and how often are these areas inspected by management?
- 6How does your administrative team facilitate communication with families regarding changes in a resident's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“Shout out to the incredible over the top staff at Gulf Coast, Especially Jessica the head of Therapy dept, Lane, who had her walking in a week and Lily, who did wonderful speech therapy with her.”
“The night nurses completely ignored her. They never came in her room to help her at all. They never gave her any of her pain medication.”
“On the weekends, the place is barely staffed so if you are a resident you are either going to stay in bed all day or be up in a wheel chair ALL day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing four complaint-triggered deficiencies in 2025 related to abuse reporting, medication management, and medical records. The most recurring issues involve medication management and pharmacy services, electrical/safety systems, and fire safety equipment, with problems appearing across multiple surveys from 2018 to 2025. While the facility has provided correction dates for all deficiencies, the persistence of safety and medication issues across years suggests ongoing operational challenges families should carefully evaluate.
Jun 27, 2025Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 27, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 22, 2019Routine9
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 28, 2018Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 27, 2025
$13,520
Ownership & Operations
Who Operates This Facility
Mobile Nursing and Rehabilitation Center
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 13 of 29
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit gulfcoasthealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Gulf Coast Health and Rehabilitation, LLC
< 1 miNursing Home · Mobile, AL
Knollwood Healthcare
4.3 miNursing Home · Mobile, AL
Lynwood Rehabilitation and Healthcare Center
6.0 miNursing Home · Mobile, AL
Crowne Health Care of Springhill
6.1 miNursing Home · Mobile, AL
Springhill Senior Residence
6.2 miNursing Home · Mobile, AL
Palm Gardens Health and Rehabilitation, LLC
6.9 miNursing Home · Mobile, AL