Gulf Coast Health and Rehabilitation, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (5 vs median 3.0)
- High staff turnover (52%)
- High RN turnover (64%)
Below average in AL · Below recommended RN staffing · Above average staffing · Below chain average · No penalties on record
What this means for your family
While the facility has a strong physical therapy department and some highly compassionate individual nurses, the systemic issues regarding weekend staffing and communication are significant. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensure call lights are being answered promptly.
Google Reviews
Google Reviews
77 reviews on Google“Gulf Coast Health and Rehabilitation receives highly polarized feedback, with some families praising specific nurses and therapists for compassionate care, while others report severe neglect and unprofessionalism. Common complaints center on chronic understaffing, particularly on weekends, resulting in delayed call-light responses, poor hygiene, and medication management issues. Families should be aware that experiences appear to vary significantly depending on the specific staff members assigned to a resident.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical therapy team
- Specific nurses noted for compassion
- Active and engaging activities program
- Secure facility with controlled access
Concerns
- Chronic understaffing leading to delayed call-light responses (mentioned by 9 reviewers)
- Poor hygiene and cleanliness in patient rooms and bathrooms (mentioned by 6 reviewers)
- Rude, dismissive, or unprofessional behavior from nursing staff (mentioned by 8 reviewers)
- Inadequate medication management and pain control (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; how do you tailor rehabilitation plans to meet each resident's specific mobility goals?
- 2With the high staffing rating you've achieved, how do you ensure that call lights are answered promptly even during busy shift changes?
- 3Could you walk us through your daily cleaning and sanitization schedule for the resident rooms and bathrooms to ensure a high standard of hygiene?
- 4How does the nursing team manage medication schedules and pain control to ensure residents are always comfortable and well-attended to?
- 5What kind of communication protocols do you have in place to keep families updated on any changes in a resident's health or daily care?
- 6We'd love to hear more about the activities program—what are some of the most engaging group events currently happening for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Shout out to the incredible over the top staff at Gulf Coast, Especially Jessica the head of Therapy dept, Lane, who had her walking in a week and Lily, who did wonderful speech therapy with her.”
“The night nurses completely ignored her. They never came in her room to help her at all. They never gave her any of her pain medication.”
“On the weekends, the place is barely staffed so if you are a resident you are either going to stay in bed all day or be up in a wheel chair ALL day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gulf Coast Health and Rehabilitation has recurring issues with infection control programs appearing across all three surveys, alongside repeated problems with food safety and electrical systems. The facility also had deficiencies in medication management, emergency preparedness, and resident privacy. While all violations were reportedly corrected, the pattern of recurring infection control and food safety issues suggests ongoing operational challenges that families should discuss during visits.
Jan 9, 2020Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2018Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 4, 2018Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Gulf Coast Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 30 of 43
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit gulfcoasthealthandrehab.com
Medicare data downloads
Original nursing home datasets
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