Mission Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 166 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation and nursing team that many families find exceptionally compassionate. However, you must closely monitor staffing levels and response times, as multiple families have reported significant delays in care and hygiene needs during busy shifts.
Google Reviews
Google Reviews
166 reviews on Google“Families considering Mission Nursing and Rehabilitation Center will find a highly praised nursing and therapy team, with many reviewers highlighting the compassionate care of specific nurses and CNAs. However, there are serious, recurring reports of understaffing, delayed response to call lights, and instances of patient neglect regarding hygiene and medication. While the facility has undergone recent renovations, some visitors still report issues with room temperature and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and professional rehabilitation/therapy team
- Recent facility renovations and clean environment
- Kind and helpful administrative and business office staff
Concerns
- Understaffing leading to delayed patient care and hygiene needs (mentioned by 3 reviewers)
- Slow response times to call lights and nursing requests (mentioned by 2 reviewers)
- Inconsistent food quality and lack of seasoning (mentioned by 3 reviewers)
- Issues with room temperature and heating/cooling systems (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
The owner uses personalized greetings by name and acknowledges specific staff members mentioned in positive reviews. For negative reviews, they follow a consistent protocol of inviting the reviewer to speak directly with the Administrator via a specific phone number.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing team and the professionalism of the rehab staff; how do you ensure that level of care remains consistent during busy shifts?
- 2With the recent facility renovations, how are you addressing the temperature control in the resident rooms to ensure everyone stays comfortable?
- 3We want to make sure medication is handled with great care; could you walk us through your specific process for medication management and how you prevent errors?
- 4What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the protocol for ensuring a rapid response from the clinical team?
- 6We noticed your administrative team is very helpful when responding to feedback; how do you involve families in discussions regarding dining preferences or food variety?
Personalized based on this facility's data
Key Review Excerpts
“The nurses Carl/ Sharlyn on rehab side was very attentive when we had question or concerns they were quick to get us answers along with the med aide Amy if we had questions or concern's about medication”
“The activity director is so much fun she interects so well with everyone sometimes my mom feels a little bit down and Arely makes her laugh she also helps the residents alot .”
“I hate that she is in this place, but we shall start looking for a new one especially because of this. On this day, staff NEGLECT her in every way you can think of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed eight complaints triggering inspections, indicating significant concerns about safety and care quality. The facility shows recurring issues with fire safety and building exits, medication management, and preventing abuse and neglect. While all deficiencies show correction dates, the pattern of repeated problems in key areas like pharmacy services and safety protocols suggests ongoing challenges with maintaining consistent standards.
Jan 3, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 8, 2025Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 28, 2024Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
May 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 30, 2023Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Oct 6, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF MISSION, LLC
DANIEL RODRIGUEZ
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 31 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit missionnursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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