Milton Freewater Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews
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What this means for your family
While the facility has a history of providing clean, attentive care, the recent allegations regarding understaffing and administrative transparency are concerning. Before choosing this facility, we strongly recommend asking management directly about their current staffing ratios and their protocol for reporting and investigating resident safety incidents.
Google Reviews
Google Reviews
7 reviews on Google“Milton Freewater Health & Rehabilitation Center receives highly polarized feedback, with long-term praise for staff kindness and facility cleanliness contrasted by recent, serious allegations of understaffing and administrative misconduct. While families of former patients report positive rehab experiences, recent reviewers have raised significant concerns regarding resident safety and management transparency.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Clean and odor-free environment
- Effective rehabilitation therapy programs
- Supportive communication during patient stays
Concerns
- Understaffing leading to resident safety incidents (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given that staffing levels are a high priority for your facility, what specific protocols do you have in place to ensure residents are closely monitored throughout the evening and night shifts?
- 3With your rehabilitation therapy programs being a noted strength, how do you integrate those sessions into a resident's daily schedule to ensure they stay active and engaged?
- 4We understand that staying connected is important; what is the best way for family members to reach the nursing team directly if they have urgent questions about their loved one's care?
- 5Could you walk us through your current process for addressing health inspection findings and how you are working to enhance those specific areas of care?
- 6What measures are in place to ensure that communication between the medical staff and family members remains consistent and proactive?
Personalized based on this facility's data
Key Review Excerpts
“I was blown away with how loving and attendant they were with mom! I've never been to a home like this that, is clean and smells are never an issue!!!!”
“Apparently they were understaffed and a resident was hurt needlessly, and the Executive director and the Director of Nursing tried to cover it up?”
“Nurses not always answer us back but kind especial lead nurse. Mom like her the best. Hard to call on phone and leave message.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring serious concerns, with 11 complaint-triggered deficiencies indicating families have filed reports about care issues. The most frequent problems involve resident safety and protection from abuse, medication management, and care planning assessment. Issues with abuse protection and inappropriate care have persisted across multiple surveys from 2023 to 2025, suggesting ongoing challenges in fundamental resident safety and quality care delivery.
Jan 15, 2026Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 15, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 7, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 28, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 28, 2024Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 7, 2023Routine16
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Federal Penalties
Fine
Aug 7, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Milton Freewater Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 12 of 41
Ownership & Management
Owners
Milton Freewater Snf Operations, LLC
Owner · Organization
Pacific Northwest 12 Leased Operations Holdings LLC
Owner · Organization
Ch Pnw 12 Holdings LLC
Owner (parent company) · Organization
Couve Financial Services LLC
Owner (parent company) · Organization
Couve Healthcare Consulting LLC
Owner (parent company) · Organization
Freewater Oregon LLC
Owner (parent company) · Organization
Pnw 12 Opco Management LLC
Owner (parent company) · Organization
Pnw 12 Snf Consulting LLC
Owner (parent company) · Organization
Witzcorp Pnw 12 LLC
Owner (parent company) · Organization
Ashby, William
Owner (parent company)
Chambers, Randy
Owner (parent company)
Herzka, Yisroel
Owner (parent company)
Hyde, Deidre
Owner (parent company)
Odenthal, Jason
Owner (parent company)
Spielman, Shimon
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit miltonfreewatercare.com
Medicare data downloads
Original nursing home datasets
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