Mill Creek Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
While many families report excellent experiences with the therapy team and facility cleanliness, there are recurring, serious reports of medical neglect and hygiene issues. I strongly recommend conducting unannounced visits and speaking directly with the nursing staff about their protocols for wound care and medication administration before choosing this facility.
Google Reviews
Google Reviews
39 reviews on Google“Mill Creek Nursing & Rehabilitation receives highly polarized feedback, with many families praising the facility as clean and the staff as compassionate, while others report severe lapses in medical care and hygiene. Critical concerns include reports of neglected wounds, medication errors, and slow response times to basic needs like toileting. Families considering this facility should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Friendly and welcoming environment
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 2 reviewers)
- Poor medical management and wound care (mentioned by 3 reviewers)
- Medication administration errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 79 residents, how does your team ensure that each individual receives consistent, personalized attention for daily hygiene and toileting needs?
- 2I noticed that medication management is a key focus for your facility; could you walk me through the safety protocols and double-check systems you have in place to prevent administration errors?
- 3Given the importance of wound care and medical oversight, could you explain how your nursing team coordinates with doctors to ensure consistent treatment plans for residents with complex health needs?
- 4Your facility is often praised for its physical and occupational therapy programs; how do these services integrate into the daily routine to help residents maintain their independence?
- 5What specific activities or social opportunities are available to help residents feel connected and engaged within the Mill Creek community?
- 6How do you keep families informed and involved when there are changes in a loved one's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff and care are awesome! Facility is always neat and clean.”
“This place is the absolute best! It always smells nice in the facility, they have awesome family things at holidays, they always call me back promptly when I have concerns.”
“This place is terrible my sister fell like five times in less than a month she wasn't getting her medicine like she should was sitting in urine while she had call light on wanting to go to bathroom and we had to clean her up and change her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mill Creek Nursing & Rehabilitation shows a pattern of recurring fire safety and building maintenance issues across multiple surveys, with smoke detection, exit signage, and electrical systems being cited repeatedly. The facility also had deficiencies in meal services and resident care planning. All violations have correction dates indicating the facility addresses issues when identified, though the recurring safety concerns across 2019, 2023, and 2025 suggest ongoing infrastructure challenges families should discuss during visits.
Feb 12, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 3, 2023Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 28, 2019Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Mill Creek Nursing & Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 41 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit millcreek-care.net
Medicare data downloads
Original nursing home datasets
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