Milford Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in PA · Meets national RN staffing standard · Worst in AKIKO IKE chain · $61,593 in fines
What this means for your family
This facility shows significant inconsistency; while some families report excellent rehab outcomes and professional care, others describe severe issues with staffing and communication. If you consider this facility, we strongly recommend visiting in person to verify cleanliness and asking for a direct contact person for updates, as communication is a recurring pain point.
Google Reviews
Google Reviews
38 reviews on Google“Milford Rehabilitation and Healthcare Center receives highly polarized feedback, with experiences ranging from exceptional care to severe neglect. Families frequently cite concerns regarding poor communication, understaffing, and cleanliness, while positive reviews often highlight specific staff members and successful rehabilitation outcomes under newer management.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring nursing staff
- Effective rehabilitation therapy department
- Helpful administrative and coordinator support
- Warm, welcoming atmosphere
Concerns
- Chronic understaffing leading to neglected patient needs (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Unsanitary facility conditions and poor cleanliness (mentioned by 4 reviewers)
- Poor quality, cold, or unappetizing food (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach staff or get updates on their loved one's condition?
- 3Could you walk me through your current housekeeping schedule and the steps taken to ensure the facility maintains a high standard of cleanliness throughout the day?
- 4I understand the facility offers rehabilitation services; how do you ensure that therapy goals are integrated into the resident's daily care plan?
- 5What is the process for addressing concerns regarding meal quality, and how do you accommodate residents who have specific dietary preferences or needs?
- 6How does your nursing team manage medication administration to ensure accuracy and consistency for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother broke her hip and needed rehab this facility had a bed available.. reluctantly I placed her here… I never review anything but this facility in the reviews doesn’t get the credit they deserve… Everyone was absolutely amazing.”
“It is under new management. My husband stayed for five weeks . The care was excellent. The staff were very helpful and pleasant. Meals were like home-cooked meals. The facility was very clean with no odors.”
“Since they are always understaffed-only had showers every 4 days. Food was terrible (inedible and gave food you specifically wrote that you would not eat).-and meals were not served at the same time each day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints that triggered over half of this facility's 85 deficiencies across multiple areas. Recurring problems include medication management, food safety and nutrition, facility cleanliness and safety, and resident protection from abuse. While all violations show correction dates, the persistent complaints about medication oversight, food handling, and safety hazards across recent surveys suggest ongoing care quality concerns that families should investigate thoroughly during visits.
Feb 20, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 1, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 1, 2025Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Aug 15, 2024Routine19
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 26, 2024Complaint1
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Federal Penalties
Fine
Jan 3, 2024
$61,593
Payment Denial
Jan 3, 2024
22-day denial
Ownership & Operations
Who Operates This Facility
Milford Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Akiko Ike
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 6 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit milfordrhc.com
Medicare data downloads
Original nursing home datasets
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