Milford Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 14 Google reviews

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What this means for your family
While recent reviews suggest a positive shift in management and staff quality, the facility has a history of severe hygiene-related complaints. When touring, we strongly recommend observing the condition of residents in their rooms and asking specifically how the nursing team manages complex medical needs like ostomy care and incontinence to ensure your loved one's safety.
Google Reviews
Google Reviews
14 reviews on Google“Milford Center presents a highly polarized experience for families, with recent reviews highlighting significant improvements in staff attentiveness and rehabilitation services. However, serious concerns persist regarding hygiene standards, specifically regarding the management of incontinence and medical equipment for vulnerable residents. While some families praise the facility as a caring home, others report distressing neglect that suggests inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and welcoming admissions staff
- Effective physical and occupational therapy
- Compassionate nursing and CNA care
- Clean and pleasant facility atmosphere
Concerns
- Poor hygiene and neglect of incontinence care (mentioned by 2 reviewers)
- Inadequate management of medical equipment/ostomy bags (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I understand the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure consistent care for residents recovering from an injury?
- 2Could you walk me through your specific protocols for monitoring hygiene and incontinence care to ensure residents remain comfortable and clean throughout the day?
- 3Given the importance of specialized medical needs, what is your process for training staff on the proper management and maintenance of medical equipment like ostomy bags?
- 4We’ve heard great things about your admissions team, but how do you ensure that clear, consistent communication is maintained with families regarding any changes in a resident's health status?
- 5What steps are you taking to improve the dining experience and variety of meal options for residents who have specific nutritional needs or preferences?
- 6How does your staff balance the daily schedule to ensure residents have meaningful social engagement while also receiving the necessary medical attention they require?
Personalized based on this facility's data
Key Review Excerpts
“Nothing tops one of there admissions Kelly Young she took care of me as I was upset when I arrived. She took me and made sure I was checked in properly and my stay was great!”
“They know the special personalities of the 28 patients there and adapt the care to their needs. Dementia care takes a special kind of talent to successfully manage the nursing needs.”
“My mother has an ostomy bag that after 2 weeks nobody could figure out how to keep it on her body and they left her sitting in urine day after day after day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Milford Center has a concerning pattern of repeated violations, with many issues stemming from family complaints that prompted federal investigations. The facility struggles most with care planning and assessment accuracy, medication management, and food safety protocols. Recent violations in 2024-2025 show ongoing problems with accident prevention, proper response to abuse allegations, and maintaining safe environments, suggesting persistent quality concerns that families should carefully consider before placement.
Dec 3, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2025Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 25, 2024Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 25, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Federal Penalties
Fine
Jun 26, 2025
$14,508
Fine
Nov 25, 2024
$104,696
Fine
Feb 27, 2024
$57,658
Ownership & Operations
Who Operates This Facility
Milford Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Ownership & Management
Owners
Genesis De Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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