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Nursing HomeMedicaid

Milford Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

700 Marvel Road, Milford, DE 19963136 bedsLicensed & Active
Google rating
3.1/5

based on 14 Google reviews

5
4
3
2
1
Milford Center Nursing Home in Milford, DE — Street View
Street View

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What this means for your family

While recent reviews suggest a positive shift in management and staff quality, the facility has a history of severe hygiene-related complaints. When touring, we strongly recommend observing the condition of residents in their rooms and asking specifically how the nursing team manages complex medical needs like ostomy care and incontinence to ensure your loved one's safety.

Google Reviews

Google Reviews

14 reviews on Google
Milford Center presents a highly polarized experience for families, with recent reviews highlighting significant improvements in staff attentiveness and rehabilitation services. However, serious concerns persist regarding hygiene standards, specifically regarding the management of incontinence and medical equipment for vulnerable residents. While some families praise the facility as a caring home, others report distressing neglect that suggests inconsistent quality of care.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities7.0MedsN/AMemory8.0Comms3.0ValueN/A

Strengths

  • Attentive and welcoming admissions staff
  • Effective physical and occupational therapy
  • Compassionate nursing and CNA care
  • Clean and pleasant facility atmosphere

Concerns

  • Poor hygiene and neglect of incontinence care (mentioned by 2 reviewers)
  • Inadequate management of medical equipment/ostomy bags (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(1)'24(2)'26(1)

Distribution · 16 analyzed

5
7
4
1
3
1
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I understand the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure consistent care for residents recovering from an injury?
  • 2Could you walk me through your specific protocols for monitoring hygiene and incontinence care to ensure residents remain comfortable and clean throughout the day?
  • 3Given the importance of specialized medical needs, what is your process for training staff on the proper management and maintenance of medical equipment like ostomy bags?
  • 4We’ve heard great things about your admissions team, but how do you ensure that clear, consistent communication is maintained with families regarding any changes in a resident's health status?
  • 5What steps are you taking to improve the dining experience and variety of meal options for residents who have specific nutritional needs or preferences?
  • 6How does your staff balance the daily schedule to ensure residents have meaningful social engagement while also receiving the necessary medical attention they require?

Personalized based on this facility's data


Key Review Excerpts

Nothing tops one of there admissions Kelly Young she took care of me as I was upset when I arrived. She took me and made sure I was checked in properly and my stay was great!

Rehab patient · 2025★★★★★

They know the special personalities of the 28 patients there and adapt the care to their needs. Dementia care takes a special kind of talent to successfully manage the nursing needs.

Memory care family member · 2017★★★☆☆

My mother has an ostomy bag that after 2 weeks nobody could figure out how to keep it on her body and they left her sitting in urine day after day after day.

Long-term resident's family · 2023☆☆☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.83hrs
93%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
19.5%
DE
21.6%
Sussex
24.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.3%
Worse than Avg
Here
85.3%
US
93.4%
DE
95.8%
Sussex
96.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.3%
DE
15.5%
Sussex
16.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.4%
DE
21.2%
Sussex
21.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.9%
Worse than Avg
Here
92.9%
US
95.5%
DE
97.4%
Sussex
98.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.0%
Worse than Avg
Here
16.0%
US
15.4%
DE
10.9%
Sussex
11.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.9%
Worse than Avg
Here
60.9%
US
79.7%
DE
83.1%
Sussex
76.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.2%
Mixed vs Avgs
Here
79.2%
US
81.8%
DE
83.1%
Sussex
73.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
DE
0.9%
Sussex
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
3penalties
41 complaint-triggered
$176,862 in fines

Milford Center has a concerning pattern of repeated violations, with many issues stemming from family complaints that prompted federal investigations. The facility struggles most with care planning and assessment accuracy, medication management, and food safety protocols. Recent violations in 2024-2025 show ongoing problems with accident prevention, proper response to abuse allegations, and maintaining safe environments, suggesting persistent quality concerns that families should carefully consider before placement.

Dec 3, 2025Complaint
3
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 17, 2025Routine
7
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 17, 2025Complaint
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 26, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 25, 2024Complaint
9
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 25, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Federal Penalties

Fine

Jun 26, 2025

$14,508

Fine

Nov 25, 2024

$104,696

Fine

Feb 27, 2024

$57,658

Ownership & Operations

Who Operates This Facility

Owner / Operator

Milford Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Ownership & Management

Owners

Genesis De Holdings LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorRadcliffe, StaceyManagerGenesis Operations LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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