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Nursing HomeMedicaid

Delaware Veterans Home

Strong Medicare quality ratings; families often praise attentive and caring nursing/aide staff. Still worth an in-person visit.

100 Delaware Veterans Blvd, Milford, DE 19963144 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 14 Google reviews

5
4
3
2
1
Delaware Veterans Home Nursing Home in Milford, DE — Street View
Street View

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What this means for your family

The facility shows a clear divide between the quality of frontline nursing care and administrative management. When touring, prioritize speaking with the nursing staff about their daily ratios and ask the administration directly how they address concerns regarding resident care plans and medication oversight.

Google Reviews

Google Reviews

14 reviews on Google
The Delaware Veterans Home receives polarized feedback, with some families praising the attentive nursing staff and active therapy programs, while others report severe concerns regarding administrative leadership and resident neglect. While recent positive reviews highlight improvements in resident hygiene and socialization compared to other facilities, historical and critical reports cite issues with staffing levels and medication management.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean7.0Activities9.0Meds2.0Memory5.0Comms3.0ValueN/A

Strengths

  • Attentive and caring nursing/aide staff
  • Active therapy and socialization programs
  • Clean and well-maintained resident appearance
  • Engaging activities for residents

Concerns

  • Inadequate or unresponsive administrative leadership (mentioned by 3 reviewers)
  • Understaffing and overworked employees (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(2)'19(2)'23(2)'26(1)

Distribution · 15 analyzed

5
8
4
2
3
0
2
1
1
4

How They Respond to Reviews

71%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on active therapy and socialization, what are some of the most popular activities residents here participate in during the week?
  • 2I noticed the facility is proactive in responding to online feedback; what is the best way for families to maintain open, direct communication with the administrative team regarding their loved one's care?
  • 3With the current staffing levels, how does the team ensure that each resident receives consistent, personalized attention throughout the day?
  • 4Could you walk me through the current protocols for medication management to ensure accuracy and safety for residents?
  • 5How does the nursing team coordinate with families when there is a change in a resident's health status or an urgent medical need?
  • 6What steps are being taken to address the recent state-level findings to ensure the facility continues to maintain its high standards of care?

Personalized based on this facility's data


Key Review Excerpts

The Veterans Home has him in therapy, has him up and about to socialize and he is always clean and fresh. This place is amazing!

Long-term resident's family · 2025★★★★★

Today while visiting a resident I witnessed the kindness of one of the aides. She shaved the resident and was so kind and caring and she did an excellent job hats off to Vernessa.

Visitor · 2022★★★★★

My dad has been here for several years. He has a great room, loves the musical activities, and they are very prompt in meeting all his needs.

Long-term resident's family · 2014★★★★★
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.37hrs
OK
Registered nurses for medical care
Total Nursing
6.89hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
DE
8.7%
Sussex
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
DE
95.8%
Sussex
95.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
15.3%
DE
15.5%
Sussex
16.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
15.4%
DE
10.9%
Sussex
12.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
DE
97.4%
Sussex
98.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
5.3%
DE
5.4%
Sussex
8.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.6%
Mixed vs Avgs
Here
81.6%
US
81.8%
DE
83.1%
Sussex
73.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Well below state avg (13.5)
8 complaint-triggered
$31,837 in fines

Delaware Veterans Home has concerning patterns with families filing multiple complaints that triggered inspections in 2024 and 2025, including issues with resident safety and abuse prevention. The facility shows recurring problems with care planning and assessment, medication management, and resident safety across all four surveys from 2021-2025, suggesting persistent operational challenges. While all deficiencies have correction dates, the repeated nature of core care issues warrants careful consideration during your visit.

Mar 12, 2026Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 6, 2025Complaint
5
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Apr 25, 2024Routine
2
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 25, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 25, 2023Routine
7
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Sep 10, 2021Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Federal Penalties

Fine

Mar 6, 2025

$31,837

Ownership & Operations

Who Operates This Facility

Owner / Operator

Delaware Veterans Home

Organization Type

government

Ownership & Management

Key personnel

Groff, SandraW-2 Managing EmployeePeterson, WilliamW-2 Managing EmployeeErhart, CarolOfficer / DirectorPeterson, WilliamOfficer / DirectorCannon, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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