Delaware Veterans Home
Strong Medicare quality ratings; families often praise attentive and caring nursing/aide staff. Still worth an in-person visit.
based on 14 Google reviews

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What this means for your family
The facility shows a clear divide between the quality of frontline nursing care and administrative management. When touring, prioritize speaking with the nursing staff about their daily ratios and ask the administration directly how they address concerns regarding resident care plans and medication oversight.
Google Reviews
Google Reviews
14 reviews on Google“The Delaware Veterans Home receives polarized feedback, with some families praising the attentive nursing staff and active therapy programs, while others report severe concerns regarding administrative leadership and resident neglect. While recent positive reviews highlight improvements in resident hygiene and socialization compared to other facilities, historical and critical reports cite issues with staffing levels and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing/aide staff
- Active therapy and socialization programs
- Clean and well-maintained resident appearance
- Engaging activities for residents
Concerns
- Inadequate or unresponsive administrative leadership (mentioned by 3 reviewers)
- Understaffing and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on active therapy and socialization, what are some of the most popular activities residents here participate in during the week?
- 2I noticed the facility is proactive in responding to online feedback; what is the best way for families to maintain open, direct communication with the administrative team regarding their loved one's care?
- 3With the current staffing levels, how does the team ensure that each resident receives consistent, personalized attention throughout the day?
- 4Could you walk me through the current protocols for medication management to ensure accuracy and safety for residents?
- 5How does the nursing team coordinate with families when there is a change in a resident's health status or an urgent medical need?
- 6What steps are being taken to address the recent state-level findings to ensure the facility continues to maintain its high standards of care?
Personalized based on this facility's data
Key Review Excerpts
“The Veterans Home has him in therapy, has him up and about to socialize and he is always clean and fresh. This place is amazing!”
“Today while visiting a resident I witnessed the kindness of one of the aides. She shaved the resident and was so kind and caring and she did an excellent job hats off to Vernessa.”
“My dad has been here for several years. He has a great room, loves the musical activities, and they are very prompt in meeting all his needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Delaware Veterans Home has concerning patterns with families filing multiple complaints that triggered inspections in 2024 and 2025, including issues with resident safety and abuse prevention. The facility shows recurring problems with care planning and assessment, medication management, and resident safety across all four surveys from 2021-2025, suggesting persistent operational challenges. While all deficiencies have correction dates, the repeated nature of core care issues warrants careful consideration during your visit.
Mar 12, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Apr 25, 2024Routine2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 25, 2023Routine7
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Sep 10, 2021Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal Penalties
Fine
Mar 6, 2025
$31,837
Ownership & Operations
Who Operates This Facility
Delaware Veterans Home
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit vethome.delaware.gov
Medicare data downloads
Original nursing home datasets
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