Mercer Manor Rehabilitation
Strong Medicare quality ratings; families often praise clean, odor-free environment. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
Mercer Manor is highly regarded for its cleanliness and the compassionate, attentive nature of its staff, particularly during sensitive end-of-life care. While the reviews are consistently positive, the limited number of detailed testimonials means you should schedule a tour to observe the daily atmosphere and staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
6 reviews on Google“Mercer Manor Rehabilitation is described by families as a clean, odor-free facility with a consistently friendly and supportive staff. Reviewers specifically highlight the compassionate care provided during end-of-life transitions, noting that employees are attentive to the needs of both residents and visiting loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free environment
- Friendly and supportive staff
- Compassionate end-of-life care
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong focus on compassionate end-of-life care; how do you ensure that same level of personalized support for residents during their daily rehabilitation journey?
- 2With a capacity of 92 residents, how does your team manage staffing levels to ensure that every resident receives consistent, attentive care throughout the day and night?
- 3I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations and care planning?
- 4Given the recent health inspection reports, what specific steps are you taking to address those findings and maintain the clean, odor-free environment that visitors appreciate?
- 5What does a typical day look like for residents in terms of social engagement and activities to keep them active and connected?
- 6How is your medical team structured to handle urgent health changes or emergencies, especially during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“It was clean, didn't smell bad like other nursing homes and ALL of the staff is so friendly.”
“I spent the night with her last night and every staff member that I saw asked me if I needed anything just let them know.”
“A clean facility and respectful staff!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies around safety hazards and daily care assistance. The facility shows recurring issues with medication management, infection control, and wound care that persist across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests ongoing quality concerns that warrant careful consideration during your visit.
Apr 25, 2026Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Jan 22, 2026Routine4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 7, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 8, 2024Routine6
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Jun 6, 2024
$137,996
Ownership & Operations
Who Operates This Facility
Mercer Manor Rehabilitation
for profit
Chain Affiliation
Stern Consultants
23 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 22
Ownership & Management
Owners
Netz Holdings LLC
Owner · Organization
Strom, Rochel
Owner
Etn Family Holdings LLC
Owner (parent company) · Organization
Stern, Bezalel
Owner (parent company)
T Newhouse Family Trust
Owner (parent company) · Organization
Newhouse, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit mercermanor.com
Medicare data downloads
Original nursing home datasets
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