Arcadia Care Aledo
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Worst in ARCADIA CARE chain · $97,562 in fines · Abuse citation
What this means for your family
We strongly advise families to exercise extreme caution regarding this facility. Recent reports indicate severe safety concerns, including allegations of physical abuse and neglect, which contradict the high volume of generic positive reviews from 2023. If you are considering this facility, we recommend requesting the most recent state inspection reports and conducting unannounced visits during evening and weekend hours.
Google Reviews
Google Reviews
47 reviews on Google“Arcadia Care Aledo exhibits a stark divide in reviewer experiences, characterized by a massive influx of generic five-star reviews in early 2023 contrasted with severe, specific allegations of neglect and abuse in more recent years. Families report critical failures in basic care, including hygiene, staffing shortages, and dangerous incidents in the memory care unit. While some reviewers praise the facility as family-oriented, the recurring reports of staff mistreatment and safety concerns suggest a highly inconsistent and potentially volatile environment.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming atmosphere
- Some staff members described as friendly and attentive
- Active engagement in holiday events
Concerns
- Severe staff shortages and lack of responsiveness (mentioned by 4 reviewers)
- Poor hygiene and lack of basic care (showering, call lights) (mentioned by 3 reviewers)
- Rude, unprofessional, or abusive staff behavior (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (bugs, odors, old equipment) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how much the residents enjoy your holiday celebrations; what are some other regular activities or social events that keep the residents engaged?
- 2How do you ensure that call lights are answered promptly and that residents receive consistent help with personal hygiene and daily care needs?
- 3Could you walk us through your process for medication management and how you ensure there are no errors in administration?
- 4What specific steps is the facility taking to address recent staffing levels and ensure there is always enough attentive care available for every resident?
- 5How do you manage facility cleanliness and maintenance, particularly regarding odor control and keeping the resident rooms and common areas well-maintained?
- 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was in the memory care and was hit by a staff member going through the door not once but twice and the second time ultimately ended her life due to the injuries she sustained.”
“Mom has been here about a week now and after asking 3 times she finally was showered today. I really thought this was a decent place until my mom told me that they left her on a bed pan for 30 minutes, the long waits to get someone to answer her call light (30 minutes!)”
“A lot of staff are rude to their residents and have the attitude of not wanting to be there. My first couple weeks there, one CNA had yelled at a resident with autism... and she was yelling loudly to shut up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
3
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering serious deficiencies at Arcadia Care Aledo, including multiple incidents involving abuse and neglect protection, accident prevention, and medication management. The facility has shown a persistent pattern of problems across these key care areas, with abuse protection violations occurring as recently as December 2025 and appearing repeatedly throughout the inspection history. While all deficiencies show correction dates, the recurring nature of complaints in critical safety areas warrants careful consideration during any visit.
Apr 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 9, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 1, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Aug 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 9, 2026
$27,160
Payment Denial
Dec 1, 2025
3-day denial
Fine
Dec 1, 2025
$68,860
Payment Denial
May 13, 2024
21-day denial
Fine
Jan 11, 2024
$78,208
Payment Denial
Jan 11, 2024
67-day denial
Fine
Jul 28, 2023
$19,354
Ownership & Operations
Who Operates This Facility
Arcadia Care Aledo
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 14 of 19 (Worst)
Ownership & Management
Owners
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hoffman, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Turofsky, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldfarb, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.