Menorah House
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 200 Google reviews
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What this means for your family
Menorah House has a highly capable rehabilitation team that many families praise, but the facility suffers from severe, recurring issues with basic patient care and communication. If you are considering this facility, you must visit in person, observe the response times to call lights, and ensure you have a direct line to a specific manager rather than relying on the general phone system.
Google Reviews
Google Reviews
200 reviews on Google“Menorah House receives highly polarized reviews, with some families praising the dedicated therapy team and professional staff, while others report severe neglect, poor communication, and unsanitary conditions. Families frequently mention that the quality of care can vary significantly depending on the specific unit or staff members on duty. Prospective families should be aware of recurring reports regarding slow response times to call lights and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional physical therapy team
- Clean and well-maintained facility environment
- Helpful administrative and social services staff
- Warm, attentive nursing care in specific units
Concerns
- Neglect and slow response to call lights (mentioned by 18 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 12 reviewers)
- Unsanitary conditions and poor hygiene for residents (mentioned by 10 reviewers)
- Inadequate medication management and medical oversight (mentioned by 6 reviewers)
- Poor quality and unappealing food (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy team; how do you integrate therapy into a resident's daily routine?
- 2What specific steps are in place to ensure call lights are answered promptly and residents' needs are met right away?
- 3How does the nursing team manage medication schedules and oversight to ensure everything is handled accurately?
- 4Could you tell us more about the dining experience and how the menu is planned to ensure nutritious and appealing meals?
- 5What is the protocol for communicating important health updates or changes in condition to family members?
- 6How do you maintain the cleanliness and hygiene of the resident rooms and common areas on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The nurses have been consistently rude and dismissive, showing little compassion or”
“The rehab team is top notch and had her looking forward to receiving therapy. In addition, Sonya Moss in Administration, Lillie Kirk and Lora Miller in Social Services and Lucia Morales from the front desk were there for us on a daily basis”
“I finally found my client in bed covered with food, odor due to not having been changed and cleaned,unable to ask for help.Call bell hanging on the side of his bed,obviously he is not able to find it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Menorah House has significant recurring issues across multiple surveys, with families filing complaints about care quality that triggered 7 deficiencies. The facility repeatedly struggles with basic care provision, nutrition and meal services, and fire safety systems, with the same problems appearing in 2022, 2023, and again in 2025. While all deficiencies have correction dates, the pattern of recurring violations in essential areas like resident care and safety suggests ongoing operational challenges that families should carefully consider.
Mar 4, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 20, 2025Routine19
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Dec 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Dec 7, 2023Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Dec 7, 2023Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Menorah House
for profit
Ownership & Management
Owners
Mh Snf Opco LLC
Owner · Organization
Bronfeld, Andrew
Owner (parent company)
Bronfeld, Rachel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
200 reviews from families & visitors
Official Website
Visit menorahhousenursing.com
Medicare data downloads
Original nursing home datasets
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