Health Center at Sinai Residences
Strong Medicare quality ratings; families often praise beautiful, clean, hotel-like facility. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
The facility offers a beautiful environment and highly effective physical therapy, making it a strong candidate for rehabilitation. However, because multiple families have reported inconsistent staffing and poor responsiveness, we strongly recommend visiting during off-hours or weekends to observe the floor activity yourself before committing.
Google Reviews
Google Reviews
30 reviews on Google“The Health Center at Sinai Residences is frequently praised for its beautiful, hotel-like environment and high-quality rehabilitation therapy services. However, there is a significant divide in experiences, with several families reporting serious concerns regarding chronic understaffing, slow response times, and inconsistent care quality. While many patients report excellent outcomes, others have expressed frustration over communication barriers and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, hotel-like facility
- Effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Strong clinical outcomes for many rehab patients
Concerns
- Chronic understaffing leading to slow call-light response times (mentioned by 4 reviewers)
- Inconsistent quality of care and lack of staff responsiveness (mentioned by 3 reviewers)
- Poor communication and difficulty reaching management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's beautiful, hotel-like environment, how do you ensure that the level of personalized attention matches the high-end setting, especially regarding call-light response times?
- 2I noticed that clinical outcomes are a strong point here; how does the nursing team coordinate with the physical and occupational therapy staff to ensure a smooth recovery process for residents?
- 3Since communication with families is a priority, what is the best way for us to stay updated on our loved one's daily care and reach management if we have specific questions?
- 4With the current activity schedule, what opportunities are there for residents to engage in social events or hobbies that keep them active throughout the week?
- 5I see that you sometimes respond to feedback online; how do you use that family input to make tangible improvements to the daily care experience?
- 6How does the nursing staff manage staffing transitions during shift changes to ensure that residents always have consistent and reliable support?
Personalized based on this facility's data
Key Review Excerpts
“The facility is wonderful, however, the staff is exceptional. That is what makes a rehab facility great. Not only was he treated compassionately but also tough when he needed it.”
“The facility is nice but understaffed and the care is non existent. One nurse on who was always going from room to room so not available if needed. The aides were impolite, shouting at the nurses in the hallways, taking forever to answer calls.”
“The health center is beautiful and clean however the care leaves a lot to be desired. The facility is drastically understaffed. There was never a response from the director and it was impossible to speak to or get a response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 10 federal deficiencies across two routine surveys, with all issues corrected by the provider. The most recurring problem involves nutrition and meal service, appearing in both 2022 and 2024 inspections. Other deficiencies included medication labeling, daily care assistance, nursing staff posting requirements, and fire safety systems, but these appear to be one-time issues that were addressed.
Feb 15, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 13, 2022Routine6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Health Center at Sinai Residences
nonprofit
Ownership & Management
Owners
Federation Ccrc Development, LLC
Owner · Organization
Jewish Federation of South Palm Beach County, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit sinairesidences.com
Medicare data downloads
Original nursing home datasets
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