Memphis Jewish Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 77 Google reviews
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What this means for your family
While the facility's rehabilitation gym and therapy programs are frequently praised, families should be aware of significant, recurring reports of rude staff and slow response times for pain medication. We strongly recommend visiting the specific unit your loved one would be assigned to and asking management directly about their current nurse-to-patient ratios and protocols for pain management.
Google Reviews
Google Reviews
77 reviews on Google“The Memphis Jewish Home receives highly polarized feedback, with many families praising the state-of-the-art rehab gym and therapy services, while others report significant concerns regarding nursing staff behavior and patient care. While some reviewers highlight compassionate care and excellent communication, a recurring pattern of complaints involves rude staff, slow response times for pain medication, and inconsistent quality of care depending on the specific unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- State-of-the-art rehabilitation gym
- Effective physical and occupational therapy
- Clean, well-maintained facility grounds
- Responsive communication from specific nursing teams
Concerns
- Rude, dismissive, or abrasive nursing and administrative staff (mentioned by 12 reviewers)
- Significant delays in pain medication administration (mentioned by 5 reviewers)
- Cold, poor-quality, or inconsistent food service (mentioned by 6 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your rehabilitation gym is highly regarded; how do you integrate that level of care into the daily routine for long-term residents?
- 2Could you walk me through your current process for medication administration to ensure residents receive their pain management on a consistent and timely schedule?
- 3I see that you are active in responding to feedback online; how do you use that family input to improve the quality and variety of the dining experience for residents?
- 4Given the importance of consistent care, what steps are you taking to ensure that staff interactions remain supportive and professional during high-pressure shifts?
- 5How does your team ensure that residents receive prompt attention and assistance, especially during evening or weekend hours when staffing levels might fluctuate?
- 6What specific programs or social activities do you have in place to keep residents engaged and connected within the facility throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and the CNAs are very kind and take the time to answer our (many) questions. Response time is quick after our mom pushes the help button.”
“The staff on the first floor were cold, rude and non caring. I never saw a smile, kind word, or even a friendly remark to any patient or family member.”
“My mother was sent there after she broke her hip and had surgery. My mother also has Lewy Body Dementia. It is my understanding that a rehab facility is not supposed to admit a patient if they do not have the ability to provide long term services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Memphis Jewish Home shows recurring deficiencies across multiple care areas but has corrected all identified issues. The facility has persistent problems with resident assessment and care planning (appearing in all three surveys), medication management, and infection control. Fire safety violations emerged in the most recent 2024 survey alongside quality of care concerns. While all deficiencies were corrected, the pattern suggests ongoing operational challenges families should discuss during visits.
Feb 11, 2026Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 22, 2024Routine9
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Mar 25, 2022Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Memphis Jewish Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit memphisjewishhome.org
Medicare data downloads
Original nursing home datasets
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