Cordova Wellness and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 407 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (55%)
- High RN turnover (52%)
Below average in TN · Critically understaffed (RN) · No penalties on record · Missing required sprinkler systems
What this means for your family
While the facility is physically beautiful and boasts a strong therapy department, the recurring reports of neglect and slow response times are significant red flags. If you consider this facility, we strongly recommend unannounced visits during weekends or evenings to observe actual staffing levels and response times, rather than relying on scheduled tours.
Google Reviews
Google Reviews
407 reviews on Google“Cordova Wellness and Rehabilitation Center receives highly polarized feedback, with many visitors praising the facility's cleanliness, modern decor, and friendly staff. However, multiple families report critical failures in basic care, including long wait times for call lights, residents left in soiled conditions, and poor communication regarding medical status and discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly regarded therapy department
- Welcoming and professional front desk staff
- Warm, friendly atmosphere during short visits
Concerns
- Neglect of basic hygiene (soiled diapers/linens left for extended periods) (mentioned by 8 reviewers)
- Slow or non-responsive call light system (mentioned by 5 reviewers)
- Poor communication regarding medical updates and discharge planning (mentioned by 4 reviewers)
- Inadequate staffing or lack of attention to vulnerable patients (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how clean and modern the facility looks; how does the team ensure that residents' personal hygiene and linen changes are handled promptly throughout the day?
- 2We noticed the therapy department is highly regarded; could you tell us more about how the rehab team works with residents to meet their specific recovery goals?
- 3How does the nursing staff manage communication with families regarding medical updates or changes in a resident's care plan?
- 4What is the process for responding to call lights, and how do you ensure that staff can attend to residents quickly during busy shifts?
- 5Could you tell us a bit about the dining experience, specifically regarding how meals are prepared and how much input residents have in their daily menus?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“My mother sat in her urine for hours at a time which will explain why it smells of urine throughout the building. My mother was told to utilize her adult diaper to use the bathroom when asking for assistance to bathroom.”
“The staff was Awesome and my brother was fresh and clean each time I visited. The staff was very courteous, compassionate and made sure he was taken care.”
“The Therapy Department is one of the greatest teams I have ever worked with. Therapy staff is awesome !!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 20 deficiencies across three surveys with all issues reportedly corrected, though fire safety problems persist across multiple inspections. The most frequent concerns involve fire safety systems (sprinklers, exit lighting), daily care assistance, and food safety. Recurring sprinkler system deficiencies from 2019 to 2022 suggest ongoing maintenance challenges that families should discuss during visits.
Mar 17, 2026Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 23, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 9, 2019Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 8, 2018Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Cordova Wellness and Rehabilitation Center
for profit
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 15
Ownership & Management
Owners
Cordova Holdco LLC
Owner · Organization
Bdv Inv Holdco, LLC
Owner (parent company) · Organization
Ecm Holdings LLC
Owner (parent company) · Organization
Eisen, Menashe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
407 reviews from families & visitors
Official Website
Visit cordovactr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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