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Nursing HomeMedicaid Investigative

Memory Care Center at Emerald

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2700 North Hickory Street, Claremore, OK 7401760 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 36 Google reviews

5
4
3
2
1
Memory Care Center at Emerald Nursing Home in Claremore, OK — Street View
Street View

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (21 vs median 6.0)
  • High staff turnover (68%)

Bottom 25% in OK · Critically understaffed (RN) · Worst in EMERALD HEALTHCARE chain · $143,106 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with the social services team and activity programs, the facility has received multiple, serious allegations regarding hygiene, neglect, and medication errors. We strongly recommend conducting an unannounced visit during a weekend or evening shift to verify the quality of care and cleanliness for yourself before making a decision.

Google Reviews

Google Reviews

36 reviews on Google
The Memory Care Center at Emerald receives highly polarized feedback, with many reviewers praising the staff's compassion and the facility's activities, while others report serious concerns regarding neglect, hygiene, and medication management. Families considering this facility should be aware of the stark contrast between the glowing testimonials from some visitors and the distressing reports of poor sanitary conditions and inadequate care from others.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean4.0Activities9.0Meds2.0Memory5.0Comms6.0Value3.0

Strengths

  • Engaging daily activities and events
  • Compassionate and attentive social services
  • Clean and well-maintained facility environment
  • Strong sense of teamwork among staff

Concerns

  • Poor hygiene and sanitary conditions including soiled bedding and odors (mentioned by 2 reviewers)
  • Neglect and lack of resident supervision (mentioned by 2 reviewers)
  • Medication management issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)1.04.7'20(12)2.64.6'23(10)5.05.0'25(2)3.0'26(4)

Distribution · 39 analyzed

5
30
4
0
3
0
2
0
1
9

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to family feedback online; how do you incorporate that family input into your daily care plans?
  • 2Could you walk me through your specific protocols for ensuring resident hygiene and room cleanliness, particularly regarding bedding and laundry schedules?
  • 3Given the importance of medication safety, what specific checks and balances do you have in place to ensure residents receive the correct dosages on time?
  • 4What measures are in place to ensure consistent supervision and engagement for residents throughout the entire day, especially during shift changes?
  • 5I’ve heard great things about your social activities; could you tell me about a favorite recent event that really brought the residents together?
  • 6How does your nursing team coordinate with outside physicians to manage complex medical needs or urgent changes in a resident's health status?

Personalized based on this facility's data


Key Review Excerpts

Mom was able to recover, rest, and strengthen while she was a resident. She has successfully come home after she learned skills to make caring for her easier.

Memory care family member · 2025★★★★★

They left her laying in a soaking wet bed that was browning. Parking lot is total disaster and loved ones are just left alone alot and pullups not changed every 2 hours as stated they would be.

Memory care family member · 2022☆☆☆☆

I have a elderly family member that is telling our family of the unsanitary an disregard/helpfulness of staff from living conditions to medications wrong or right covid an just frankly just neglect.... it so expensive

Long-term resident's family · 2023☆☆☆☆
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.14hrs
18%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility46.7%
Worse than Avg
Here
46.7%
US
15.5%
OK
17.2%
Rogers
14.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
14.4%
OK
13.8%
Rogers
15.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Mixed vs Avgs
Here
91.3%
US
93.4%
OK
90.6%
Rogers
70.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility37.2%
Worse than Avg
Here
37.2%
US
19.5%
OK
25.4%
Rogers
29.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
95.5%
OK
94.6%
Rogers
81.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
15.3%
OK
14.7%
Rogers
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.5%
Worse than Avg
Here
43.5%
US
81.8%
OK
75.0%
Rogers
46.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.0%
Worse than Avg
Here
5.0%
US
1.6%
OK
1.8%
Rogers
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
4penalties
Well above state avg (7.2)
10 complaint-triggered
$143,106 in fines

Families have repeatedly filed complaints against this facility, with 13 complaint-triggered deficiencies indicating serious concerns about abuse prevention, communication with families, and living conditions. The facility has recurring problems with safety hazards, nursing staffing, care planning, and medication management that persist across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like abuse prevention and staffing raises significant red flags for potential residents.

May 12, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 31, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 14, 2024Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

May 14, 2024Complaint
2
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 17, 2023Complaint
2
0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 13, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Federal Penalties

Fine

May 14, 2024

$15,239

Fine

Jul 17, 2023

$13,762

Fine

Jun 26, 2023

$4,587

Fine

Jun 20, 2023

$4,587

Ownership & Operations

Who Operates This Facility

Owner / Operator

Memory Care Center at Emerald

Organization Type

for profit

Chain Affiliation

Chain Name

Emerald Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 1.5/5 · Rank 14 of 14 (Worst)

Ownership & Management

Owners

Ehc Claremore Operations LLC

Owner · Organization

100%

Jw Oklahoma Holdings LLC

Owner (parent company) · Organization

50%

Ycok Holdings LLC

Owner (parent company) · Organization

50%

Key personnel

Chafetz, YisroelContracted Managing EmployeeWalden, JacobContracted Managing EmployeeKindle, DarleneW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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