Memory Care Center at Emerald
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 6.0)
- High staff turnover (68%)
Bottom 25% in OK · Critically understaffed (RN) · Worst in EMERALD HEALTHCARE chain · $143,106 in fines
What this means for your family
While some families report positive experiences with the social services team and activity programs, the facility has received multiple, serious allegations regarding hygiene, neglect, and medication errors. We strongly recommend conducting an unannounced visit during a weekend or evening shift to verify the quality of care and cleanliness for yourself before making a decision.
Google Reviews
Google Reviews
36 reviews on Google“The Memory Care Center at Emerald receives highly polarized feedback, with many reviewers praising the staff's compassion and the facility's activities, while others report serious concerns regarding neglect, hygiene, and medication management. Families considering this facility should be aware of the stark contrast between the glowing testimonials from some visitors and the distressing reports of poor sanitary conditions and inadequate care from others.”
Quality Themes
Tap a score for detailsStrengths
- Engaging daily activities and events
- Compassionate and attentive social services
- Clean and well-maintained facility environment
- Strong sense of teamwork among staff
Concerns
- Poor hygiene and sanitary conditions including soiled bedding and odors (mentioned by 2 reviewers)
- Neglect and lack of resident supervision (mentioned by 2 reviewers)
- Medication management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you incorporate that family input into your daily care plans?
- 2Could you walk me through your specific protocols for ensuring resident hygiene and room cleanliness, particularly regarding bedding and laundry schedules?
- 3Given the importance of medication safety, what specific checks and balances do you have in place to ensure residents receive the correct dosages on time?
- 4What measures are in place to ensure consistent supervision and engagement for residents throughout the entire day, especially during shift changes?
- 5I’ve heard great things about your social activities; could you tell me about a favorite recent event that really brought the residents together?
- 6How does your nursing team coordinate with outside physicians to manage complex medical needs or urgent changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“Mom was able to recover, rest, and strengthen while she was a resident. She has successfully come home after she learned skills to make caring for her easier.”
“They left her laying in a soaking wet bed that was browning. Parking lot is total disaster and loved ones are just left alone alot and pullups not changed every 2 hours as stated they would be.”
“I have a elderly family member that is telling our family of the unsanitary an disregard/helpfulness of staff from living conditions to medications wrong or right covid an just frankly just neglect.... it so expensive”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, with 13 complaint-triggered deficiencies indicating serious concerns about abuse prevention, communication with families, and living conditions. The facility has recurring problems with safety hazards, nursing staffing, care planning, and medication management that persist across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like abuse prevention and staffing raises significant red flags for potential residents.
May 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
May 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 17, 2023Complaint2
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 13, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Federal Penalties
Fine
May 14, 2024
$15,239
Fine
Jul 17, 2023
$13,762
Fine
Jun 26, 2023
$4,587
Fine
Jun 20, 2023
$4,587
Ownership & Operations
Who Operates This Facility
Memory Care Center at Emerald
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 14 of 14 (Worst)
Ownership & Management
Owners
Ehc Claremore Operations LLC
Owner · Organization
Jw Oklahoma Holdings LLC
Owner (parent company) · Organization
Ycok Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit emeraldclaremore.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.