Memory Care Assisted Living at Friendship Village
Families consistently rate this highly — reviewers highlight compassionate and empathetic nursing staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
This facility is highly regarded for its ability to provide a peaceful and compassionate environment for end-of-life care. However, families should be extremely vigilant about communication protocols, as multiple reviewers have reported being left uninformed about a resident's passing or experiencing insensitive behavior from staff during critical moments.
Google Reviews
Google Reviews
32 reviews on Google“Families primarily praise the facility for its compassionate, empathetic nursing staff and the peaceful, dignified environment provided during end-of-life care. However, there are serious concerns regarding communication failures, specifically regarding notification of a resident's passing and instances of insensitive or unprofessional behavior by some staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and empathetic nursing staff
- Peaceful and clean environment
- Professional and attentive caregivers
- Supportive and accommodating for families
Concerns
- Failure to notify family members of a resident's death (mentioned by 2 reviewers)
- Unprofessional or insensitive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with feedback from families; how do you ensure that important updates or changes in a resident's status are communicated to us promptly?
- 2Since we want to ensure our loved one is always safe, could you walk us through your specific protocols for medication management and error prevention?
- 3We are looking for a peaceful environment for our family member; how do you maintain the calm and clean atmosphere that people often praise about this facility?
- 4How does the nursing team approach providing compassionate care during difficult moments or medical emergencies?
- 5What kind of daily activities or social engagement opportunities are available specifically tailored for the memory care residents?
- 6How do you train your caregivers to ensure every interaction is handled with the utmost professionalism and sensitivity?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers were full of empathy and cared for my mom like she was their and own mother. While losing a loved one is very hard, I am forever grateful that my mom passed peacefully with these wonderful caregivers.”
“The care they provided him was unbelievable. Every single nurse (and CNA) was so kind and so friendly and I could just feel their compassion for my father and his care.”
“The most compassionate care available… HOV at FV made this time of transition so smooth, comforting and reassuring. They got my Dad out of pain, treated him with so much dignity”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 28, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00128579 conducted on April 28, 2025.
Jul 10, 2023Complaint
The following deficiencies were found during the compliance inspection and investigation of complaint #AZ00191575 conducted on July 10, 2023:
Based on documentation review, observation, and interview, the manager failed to ensure for a facility authorized to provide directed care services, the means of exiting the facility for a resident who did not have a key, special knowledge for egress, or the ability to expend increased physical effort, controlled or alerted employees of the egress of a resident from the facility to the outside area allowing the resident to be at least 30 feet away from the facility. Findings include: 1. A review of Department documentation revealed the facility was authorized to provide directed care services. 2. During a facility tour with E1, the Compliance Officer observed three doors leading to the patio area in the courtyard. None of the three doors leading to the outside area had a device or mechanism to control or alert employees of the egress of a resident from the facility to the courtyard. 3. In an interview, E1 acknowledged the patio doors leading to the courtyard did not control or alert employees of the egress of a resident from the facility to the courtyard. E1 reported the facility had cameras and sufficient staffing to monitor the courtyard.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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