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Public Google reviewers rate this highly and often mention compassionate and empathetic nursing staff. Schedule a visit to confirm the fit.
based on 36 Google reviews
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Public Google reviewers rate Memory Care Assisted Living at Friendship Village highly. Reviewers highlight: compassionate and empathetic nursing staff, peaceful and clean environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families primarily praise the facility for its compassionate, empathetic nursing staff and the peaceful, dignified environment provided during end-of-life care. However, there are serious concerns regarding communication failures, specifically regarding notification of a resident's passing and instances of insensitive or unprofessional behavior by some staff members.
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Key Review Excerpts
“The care they provided him was unbelievable. Every single nurse (and CNA) was so kind and so friendly and I could just feel their compassion for my father and his care.”
“The most compassionate care available… HOV at FV made this time of transition so smooth, comforting and reassuring. They got my Dad out of pain, treated him with so much dignity”
“Do not recommend my father passed and I was never notified or called after his death ,, never received any information on anything!!!!”
Source: AZ State Licensing Agency
No deficiencies were found during the on-site investigation of complaint 00128579 conducted on April 28, 2025.
The following deficiencies were found during the compliance inspection and investigation of complaint #AZ00191575 conducted on July 10, 2023:
Based on documentation review, observation, and interview, the manager failed to ensure for a facility authorized to provide directed care services, the means of exiting the facility for a resident who did not have a key, special knowledge for egress, or the ability to expend increased physical effort, controlled or alerted employees of the egress of a resident from the facility to the outside area allowing the resident to be at least 30 feet away from the facility. Findings include: 1. A review of Department documentation revealed the facility was authorized to provide directed care services. 2. During a facility tour with E1, the Compliance Officer observed three doors leading to the patio area in the courtyard. None of the three doors leading to the outside area had a device or mechanism to control or alert employees of the egress of a resident from the facility to the courtyard. 3. In an interview, E1 acknowledged the patio doors leading to the courtyard did not control or alert employees of the egress of a resident from the facility to the courtyard. E1 reported the facility had cameras and sufficient staffing to monitor the courtyard.
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