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Nursing HomeMedicaid Investigative

Memorial Heights Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1305 Southeast Adams, Idabel, OK 74745118 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 6 Google reviews

5
4
3
2
1
Memorial Heights Nursing Center Nursing Home in Idabel, OK — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (53%)

Bottom 25% in OK · Critically understaffed (RN) · $7,443 in fines

Source: Medicare data

What this means for your family

While some visitors report a clean and compassionate environment, the report of a resident being left in a wet bed for three hours is a critical red flag. Families should conduct unannounced visits and closely monitor the consistency of daily hygiene care to ensure their loved one's needs are being met.

Google Reviews

Google Reviews

6 reviews on Google
Memorial Heights Nursing Center receives highly polarized feedback, with some visitors praising the staff's compassion and the cleanliness of the facility. However, serious concerns regarding basic patient care, specifically regarding hygiene and response times, have been raised by family members.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean8.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate staff interactions
  • Clean facility environment
  • Organized administrative operations

Concerns

  • Neglect of basic hygiene and patient care

Rating Trends

Tap a year to see what changed

2341.02020(1)5.02022(1)3.02023(2)5.02024(2)1.02026(1)

Distribution · 7 analyzed

5
4
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing ratings, could you walk me through how your team ensures consistent, hands-on attention for residents throughout the day?
  • 2I noticed some feedback regarding personal care routines; what specific protocols do you have in place to ensure daily hygiene needs are met promptly and consistently?
  • 3With the facility currently holding 118 residents, how do you manage the balance between organized administrative operations and the individualized care each person requires?
  • 4What steps is the facility taking to address the recent health inspection findings to ensure a higher standard of care moving forward?
  • 5Could you describe the daily activity schedule and how you encourage residents to participate in social life while ensuring they are comfortable and well-attended?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local medical services?

Personalized based on this facility's data


Key Review Excerpts

Entire staff shows good compassion, attention, and organization. The facility is clean. Great place serving people’s needs well.

Visitor of a resident · 2022★★★★★

My wife was left in a wet bed for 3 hours yesterday and I want to know what is going to happen to the ones did this

Spouse of a resident · 2023☆☆☆☆
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.14hrs
18%
Registered nurses for medical care
Total Nursing
2.76hrs
67%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility40.9%
Worse than Avg
Here
40.9%
US
19.5%
OK
25.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
OK
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility12.0%
Worse than Avg
Here
12.0%
US
1.6%
OK
2.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
15.5%
OK
17.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
OK
14.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.3%
Worse than Avg
Here
51.3%
US
79.8%
OK
74.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
OK
75.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.9%
Worse than Avg
Here
6.9%
US
1.6%
OK
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (7.2)
9 complaint-triggered
$7,443 in fines

Memorial Heights Nursing Center has faced recurring issues with resident assessments, safety protocols, and infection control across multiple surveys, with families filing seven complaints that triggered additional inspections. Key problem areas include resident assessment and care planning, protection from abuse and neglect, and fire safety systems. While the facility has corrected past violations, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that warrant careful consideration during any visit.

Apr 15, 2026Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 15, 2026Complaint
2
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jun 12, 2025Routine
9
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Feb 12, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 23, 2025Complaint
3
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 1, 2024Routine
10
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Jan 17, 2024

$7,443

Ownership & Operations

Who Operates This Facility

Owner / Operator

Memorial Heights Nursing Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Greystone Funding Company LLC5% or Greater Mortgage InterestTno Holdings, LLC5% or Greater Mortgage InterestBarton, BlaineManaging Control - Governing BodyBlue, RandallManaging Control - Governing BodySalyer, ThomasManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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