Nursing HomeMedicaid Investigative

Memorial City Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1341 Blalock Rd, Northwest Houston · Houston, TX 77055|187 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 160 Google reviews

(713) 468-7821 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
High staff turnover (58%)
High RN turnover (67%)

Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · $64,398 in fines

Source: Medicare data

What this means for your family

This facility offers an excellent rehabilitation program that many patients find highly effective for recovery. However, if you are considering long-term care, you must be extremely vigilant about hygiene and response times, as multiple families have reported serious issues with neglect and unresponsiveness during night and weekend shifts.

Google Reviews

160 reviews on Google

“Families considering Memorial City Nursing and Rehabilitation Center will find a starkly divided experience. While many praise the exceptional physical therapy department and specific compassionate staff members, there are frequent and serious allegations regarding neglect, including residents being left in soiled linens, delayed response to call lights, and poor hygiene standards. The facility's reputation appears to depend heavily on whether a resident is in the short-term rehab wing or the long-term care wing.”

Quality Themes

Tap a score for details

Strengths

Exceptional physical therapy and rehab programs
Compassionate and dedicated individual caregivers
Engaging activities and social programs
Welcoming atmosphere in the rehabilitation wing

Concerns

Neglect regarding hygiene and soiled linens (mentioned by 6 reviewers)
Slow or non-existent response to call lights (mentioned by 5 reviewers)
Unpleasant odors and cleanliness issues (mentioned by 4 reviewers)
Poor food quality and nutritional variety (mentioned by 4 reviewers)
Staffing shortages and unprofessionalism on night/weekend shifts (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 164 analyzed

⚡16 reviews posted between Aug 22, 2023 – Aug 24, 2023 · 15 were 5-star

How They Respond to Reviews

100%response rate

Good

The owner provides personalized responses that acknowledge specific staff members and departments mentioned in positive reviews. For negative reviews, they use a consistent template to redirect the conversation to a private email channel for leadership follow-up.

Questions for Your Tour

1We've heard wonderful things about the physical therapy and rehab programs here; could you tell us more about how the therapists work with residents to regain their independence?
2It's great to see how much the management cares about responding to feedback; what specific steps have been taken recently to improve the cleanliness of the rooms and the frequency of linen changes?
3How do you ensure that call lights are answered promptly, especially during the night or over the weekend shifts?
4Could you describe the current meal plan and how you are working to increase the variety and nutritional quality of the dining options?
5What kind of social programs or engaging daily activities do you have planned to help residents stay connected with each other?
6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?

Personalized based on this facility's data

Key Review Excerpts

“The Rehab is the BEST in Houston. They will push you to be the BEST You.”

Rehab patient · 2025★★★★☆

“My mom was at a group home and literally only went from her bed to the kitchen, back to her bed every day. She is now at Memorial City Nursing And Rehab and the activity department is over the top…. Fabulous!”

Long-term resident's family · 2025★★★★★

“The short term wing is excellent! The long term wing is a nightmare. I pulled her out of there and am caring for her at home.”

Long-term resident's family · 2024★★★☆☆

Source: 160 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.21hrs

28%

Registered nurses for medical care

Total Nursing

3.29hrs

80%

All nurses + aides combined

Staff Turnover

51%

Lower is better (< 30% = good)

RN Turnover

60%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

19.5%

18.4%

Harris

14.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.1%

Better than Avg

Here

3.1%

15.4%

9.4%

Harris

8.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

2.5%

Harris

0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

19.4%

14.2%

Harris

12.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.8%

Better than Avg

Here

98.8%

93.4%

96.9%

Harris

95.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility11.6%

Better than Avg

Here

11.6%

14.4%

16.1%

Harris

12.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.8%

Better than Avg

Here

97.8%

79.7%

88.0%

Harris

86.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.5%

Better than Avg

Here

97.5%

81.8%

89.2%

Harris

86.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

Harris

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

3penalties

Near state avg (9.1)

18 complaint-triggered

$64,398 in fines

Families have frequently filed complaints about this facility, triggering multiple inspections that revealed recurring problems with cleanliness and environmental conditions, pest control, and infection prevention. While all deficiencies show correction dates, the same issues persist across surveys spanning three years, including repeated violations for maintaining a safe, clean environment and controlling pests, suggesting ongoing challenges with basic facility maintenance standards.

Nov 19, 2025Complaint2 findings

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jul 1, 2025Complaint1 finding

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Feb 13, 2025Routine7 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0913Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

Jan 24, 2025Complaint2 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 15, 2025Complaint1 finding

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Sep 23, 2024Complaint4 findings

0656Immediate jeopardy · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Federal Penalties

Fine

Jan 15, 2025

$21,057

Fine

Sep 23, 2024

$22,376

Fine

May 19, 2024

$20,965

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakbend Medical Center

Organization Type

government

Management Company

REGENCY IHS OF MEMORIAL CITY LLC

Administrator

SCOTT PERLMAN

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 44 of 67

Ownership & Management

Owners

Oakbend Medical Center

Owner · Organization

100%

Regency Ihs of Memorial City LLC

Owner · Organization

Csv Rhea Management Holdco, LLC