Memorial Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
While the physical and occupational therapy teams are consistently praised for helping patients regain strength, the facility has a recurring pattern of nursing neglect and slow response times. If you choose this facility, ensure you have a family member present frequently to advocate for basic needs and monitor medication schedules, as communication and staffing levels appear to be significant weaknesses.
Google Reviews
Google Reviews
46 reviews on Google“Memorial Care Center receives highly polarized feedback, with many patients praising the physical and occupational therapy departments for their effectiveness and compassion. However, a significant number of families report severe concerns regarding nursing responsiveness, neglect, and poor communication, particularly during off-hours or weekends. Potential families should be aware of the stark contrast between the facility's successful rehabilitation outcomes and the reported lapses in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Effective rehabilitation and recovery outcomes
- Professional and compassionate nursing staff (in positive cases)
- Clean and well-maintained facility
Concerns
- Slow or non-existent nursing response times (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and patient needs (mentioned by 5 reviewers)
- Understaffing leading to disorganized care (mentioned by 4 reviewers)
- Poor medication management and follow-up (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to family feedback; how do you use that feedback to improve communication between the nursing staff and families?
- 2We are very impressed by the 5-star health inspection rating; what specific protocols do you have in place to ensure medication management and follow-up are always precise?
- 3Since the therapy programs here are so highly regarded, how does the physical and occupational therapy team coordinate with the nursing staff to support a resident's daily recovery goals?
- 4What steps does the nursing team take during busy shifts to ensure that call bells are answered promptly and that every resident's basic hygiene needs are met immediately?
- 5Could you tell us a bit about the dining experience and how the menu is planned to ensure residents enjoy their meals?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Occupational and Physical Therapy Department was exceptional. They worked to help me get stronger so I would be ready to go home.”
“The nursing staff is very inadequate, understaffed, disorganized, abrupt, rude. I had to tell 3 nurses the correct method of giving a steroid inhaler.”
“They were amazing at setting up after care, home health care and ensuring we had all equipment we needed at home before discharge.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Memorial Care Center shows a mixed safety record with 8 deficiencies across 3 surveys, including one complaint-triggered issue regarding pharmaceutical services where families filed reports. The facility has recurring problems with fire safety procedures, appearing in multiple surveys, along with issues in infection control and resident assessments. All deficiencies have been corrected by the facility with documented correction dates.
Mar 5, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Dec 6, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 6, 2024Routine1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 19, 2024Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 6, 2023Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Memorial Care Center
nonprofit
Chain Affiliation
Bjc Healthcare
4 facilities nationwide
Ownership & Management
Owners
Protestant Memorial Medical Center, INC.
Owner · Organization
Bethesda Health Group INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit bethesdahealth.org
Medicare data downloads
Original nursing home datasets
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