Melody Manor

The home failed to immediately report allegations of verbal abuse by staff to the local Area Agency on Aging.

The home failed to report an incident involving staff yelling at residents to the Department within 24 hours.

A staff person opened a resident's mail without obtaining the resident's permission.

The rear exit ramp to the garage/smoking area and the front exit ramp to the left of the home did not have a non-skid surface.

An initial medical evaluation was not completed for a resident upon admission.

A resident's preadmission screening form did not include a determination that the resident's needs could be met by the home's services.

The facility did not allow a resident to use their personal rollator with a seat, replacing it with an unwanted aluminum walker.

An electric recliner in the living room was broken, with a footrest that would not recline fully.

The living room and foyer area only provided seating for approximately 14 people, which is insufficient for the 33 residents.

The home failed to report a resident's fall and subsequent hospitalization to the Department within the required 24-hour timeframe.

A resident did not receive required assistance with ambulation as specified in their assessment and support plan, resulting in an unwitnessed fall.

No staff members trained in first aid and CPR were present in the home during a period when 36 residents were in residence.

The sink in the lighthouse bathroom was not in good repair and failed to drain, causing water to accumulate.

The resident did not receive required assistance with obtaining seasonal clothing, such as a coat, as indicated in their assessment and support plan.

A resident's annual medical evaluation was not completed and lacked the required signature from the medical provider.

The resident's support plan failed to document the plan, frequency, and responsible party for managing the use of a CPAP machine.

The single use common bathroom on the 2nd floor lacked paper towels, a mechanical air blower, or another sanitary method of hand drying.

A light in the hallway beyond the emergency exit door near room 11 was inoperable.

Wallpaper was peeling in a resident bedroom, and a carpet threshold was frayed, posing a tripping hazard.

The right handrail on the front ramp was not well-secured and moved approximately 12 inches under pressure.

The first aid kit in the medication room was missing several required items including adhesive bandages, thermometer, and scissors.