Armstrong Rehabilitation and Nursing Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 21 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (37 vs median 8.0)
- High staff turnover (50%)
- High RN turnover (68%)
Bottom 25% in PA · Below recommended RN staffing · Worst in POLLAK HOLDINGS chain · $84,270 in fines
What this means for your family
While some families report positive experiences with physical therapy and recent leadership, the facility has a pattern of serious complaints regarding neglect and communication failures. If you are considering this facility, we strongly advise you to conduct an unannounced visit and specifically ask for current staffing ratios and the facility's protocol for notifying families during medical emergencies.
Google Reviews
Google Reviews
21 reviews on Google“Armstrong Rehabilitation and Nursing Center faces severe, recurring allegations of neglect, poor communication, and unprofessional management. While a small subset of reviewers praises recent leadership changes and physical therapy, the facility is plagued by reports of delayed response times, understaffing, and distressing incidents involving resident care and family notification.”
Quality Themes
Tap a score for detailsStrengths
- Professional physical and occupational therapy
- Improved atmosphere under recent leadership
- Clean living environments for some residents
Concerns
- Severe understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication with families regarding medical status or death (mentioned by 3 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 3 reviewers)
- Slow response to call bells (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent changes in leadership, what specific steps have been taken to improve communication between the nursing staff and family members regarding a resident's daily health status?
- 2I noticed the facility has had a high volume of state violations recently; what is your current plan for addressing these concerns and ensuring consistent quality of care?
- 3With staffing levels being a common concern in the industry, what protocols do you have in place to ensure that call bells are answered promptly and that residents receive timely assistance?
- 4How do you monitor and address staff conduct to ensure that every interaction with a resident is professional, respectful, and compassionate?
- 5I understand the physical and occupational therapy programs are a strength here; how are these services integrated into the daily routine for residents who need them?
- 6In the event of a medical emergency or a sudden change in condition, what is your exact process for notifying the family and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff is all great, the food is phenomenal, and the PT and OT people are knowledgeable and professional.”
“She would be left ringing her bell for 2 hours before anyone would come to her room.”
“My dad spent his last 3 months here and couldn't ask for better care. They treated him like family and kept us notified of anything we needed to know.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Armstrong Rehabilitation and Nursing Center shows serious ongoing deficiencies, with families filing 28 complaint-triggered reports that reveal concerning patterns. The facility repeatedly struggles with nursing staffing levels, medication management, and resident protection from abuse and neglect. While most individual violations are marked as corrected, the persistent nature of core care issues—including unsafe conditions and inadequate supervision—suggests systemic problems that continue to resurface across multiple surveys.
Apr 20, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Mar 25, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Mar 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 25, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 12, 2025Routine32
Construction Deficiencies
Use approved construction type or materials.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide training in compliance and ethics.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 25, 2026
$11,550
Fine
Jun 10, 2025
$8,818
Fine
Jun 10, 2025
$8,978
Ownership & Operations
Who Operates This Facility
Armstrong Rehabilitation and Nursing Center
for profit
Chain Affiliation
Pollak Holdings
6 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Pollak Holdings LLC
Owner · Organization
Pollak, Elie
Owner (parent company)
Pollak, Theodore
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit armstrongsnf.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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