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Nursing HomeMedicaid Investigative

Armstrong Rehabilitation and Nursing Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

265 South Mckean Street, Kittanning, PA 16201113 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 21 Google reviews

5
4
3
2
1
Armstrong Rehabilitation and Nursing Center Nursing Home in Kittanning, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (37 vs median 8.0)
  • High staff turnover (50%)
  • High RN turnover (68%)

Bottom 25% in PA · Below recommended RN staffing · Worst in POLLAK HOLDINGS chain · $84,270 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with physical therapy and recent leadership, the facility has a pattern of serious complaints regarding neglect and communication failures. If you are considering this facility, we strongly advise you to conduct an unannounced visit and specifically ask for current staffing ratios and the facility's protocol for notifying families during medical emergencies.

Google Reviews

Google Reviews

21 reviews on Google
Armstrong Rehabilitation and Nursing Center faces severe, recurring allegations of neglect, poor communication, and unprofessional management. While a small subset of reviewers praises recent leadership changes and physical therapy, the facility is plagued by reports of delayed response times, understaffing, and distressing incidents involving resident care and family notification.

Quality Themes

Tap a score for details
Food10.0Staff2.0Clean6.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Professional physical and occupational therapy
  • Improved atmosphere under recent leadership
  • Clean living environments for some residents

Concerns

  • Severe understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor communication with families regarding medical status or death (mentioned by 3 reviewers)
  • Unprofessional or abusive staff behavior (mentioned by 3 reviewers)
  • Slow response to call bells (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(4)'21(3)'23(6)'25(3)'26(2)

Distribution · 28 analyzed

5
8
4
3
3
0
2
2
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent changes in leadership, what specific steps have been taken to improve communication between the nursing staff and family members regarding a resident's daily health status?
  • 2I noticed the facility has had a high volume of state violations recently; what is your current plan for addressing these concerns and ensuring consistent quality of care?
  • 3With staffing levels being a common concern in the industry, what protocols do you have in place to ensure that call bells are answered promptly and that residents receive timely assistance?
  • 4How do you monitor and address staff conduct to ensure that every interaction with a resident is professional, respectful, and compassionate?
  • 5I understand the physical and occupational therapy programs are a strength here; how are these services integrated into the daily routine for residents who need them?
  • 6In the event of a medical emergency or a sudden change in condition, what is your exact process for notifying the family and coordinating with local medical providers?

Personalized based on this facility's data


Key Review Excerpts

The staff is all great, the food is phenomenal, and the PT and OT people are knowledgeable and professional.

Rehab patient · 2023★★★★★

She would be left ringing her bell for 2 hours before anyone would come to her room.

Granddaughter of resident · 2022☆☆☆☆

My dad spent his last 3 months here and couldn't ask for better care. They treated him like family and kept us notified of anything we needed to know.

Daughter of resident · 2024★★★★★
Source: 21 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility40.1%
Worse than Avg
Here
40.1%
US
93.4%
PA
87.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility42.4%
Worse than Avg
Here
42.4%
US
95.5%
PA
93.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
PA
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.5%
PA
19.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.3%
PA
18.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.0%
Mixed vs Avgs
Here
24.0%
US
19.4%
PA
26.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
79.8%
PA
68.7%
Armstrong
82.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility4.3%
Worse than Avg
Here
4.3%
US
81.8%
PA
69.2%
Armstrong
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
PA
1.4%
Armstrong
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

44deficiencies
3penalties
Well above state avg (10.1)
34 complaint-triggered
$84,270 in fines

Armstrong Rehabilitation and Nursing Center shows serious ongoing deficiencies, with families filing 28 complaint-triggered reports that reveal concerning patterns. The facility repeatedly struggles with nursing staffing levels, medication management, and resident protection from abuse and neglect. While most individual violations are marked as corrected, the persistent nature of core care issues—including unsafe conditions and inadequate supervision—suggests systemic problems that continue to resurface across multiple surveys.

Apr 20, 2026Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Mar 25, 2026Complaint
3
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Mar 18, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 25, 2026Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 12, 2025Routine
32
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0941Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0945Potential for harm · PatternCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0575Minimal · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Minimal · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Dec 4, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Feb 25, 2026

$11,550

Fine

Jun 10, 2025

$8,818

Fine

Jun 10, 2025

$8,978

Ownership & Operations

Who Operates This Facility

Owner / Operator

Armstrong Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pollak Holdings

Chain Size

6 facilities nationwide

Chain avg rating: 1.8/5 · Rank 5 of 5 (Worst)

Ownership & Management

Owners

Pollak Holdings LLC

Owner · Organization

Pollak, Elie

Owner (parent company)

Pollak, Theodore

Owner (parent company)

Key personnel

Pollak, ElieOfficer / DirectorPollak, TheodoreOfficer / DirectorCarr, TaraManagerCarr, TaraAdp of the SnfThimons, DavidAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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