Nursing HomeMedicaid Investigative

Medilodge of Zeeland

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

285 North State St, Zeeland, MI 49464|138 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 48 Google reviews

(616) 772-4641 Directions Website

Street View

Watch Medilodge of Zeeland

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Above-median deficiencies (11 vs median 8.0)

Below average in MI · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its therapy team and welcoming front-office staff, making it a strong candidate for rehabilitation. However, because one reviewer reported serious concerns regarding staffing levels and hygiene, we recommend visiting during off-hours or weekends to observe the floor staff-to-resident ratio firsthand.

Google Reviews

48 reviews on Google

“Medilodge of Zeeland (also referred to as SKLD Zeeland) receives overwhelming praise for its compassionate staff, particularly the front desk and therapy teams who are frequently cited by name. While most families report a clean, welcoming environment and effective rehabilitation services, at least one critical review highlights significant concerns regarding understaffing, poor hygiene, and inadequate care for high-acuity patients.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and therapy staff
Helpful and welcoming administrative team
Clean, well-maintained facility
Effective rehabilitation and discharge planning

Concerns

Understaffing leading to neglect and slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 45 analyzed

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about how welcoming the administrative team is; how do you typically welcome new families into the Medilodge community?
2Since the nursing and therapy staff are so highly regarded, how do you ensure they have enough support to maintain those quick response times for every resident?
3With the recent health inspections, what specific steps has the facility taken to address the noted deficiencies and improve care standards?
4Can you tell us about the daily activities and social engagement opportunities available to keep residents active and connected?
5In the event of a medical emergency during the night, what is the protocol for ensuring a physician or supervisor is notified immediately?
6We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned to ensure a comfortable environment?

Personalized based on this facility's data

Key Review Excerpts

“The nurses, aides & PT provided my mom with amazing care and patience. Highly recommend.”

Rehab patient's family · 2026★★★★★

“The nurses in the memory care are awesome! The care and attention they give is so appreciated. I know my Mom is being watched and cared for”

Memory care family member · 2024★★★★★

“The physical therapy and rehab services were excellent. The therapists were knowledgeable, patient, and encouraging, helping build strength and confidence every step of the way.”

Rehab patient · 2026★★★★★

Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.52hrs

69%

Registered nurses for medical care

Total Nursing

3.41hrs

83%

All nurses + aides combined

Staff Turnover

25%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.8%

Better than Avg

Here

14.8%

19.5%

Ottawa

31.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

4.2%

Ottawa

8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.7%

Worse than Avg

Here

28.7%

19.4%

20.2%

Ottawa

21.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

14.4%

11.2%

Ottawa

9.4%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

5.3%

5.4%

Ottawa

4.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility11.3%

Better than Avg

Here

11.3%

15.3%

13.1%

Ottawa

13.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility68.3%

Worse than Avg

Here

68.3%

81.8%

83.0%

Ottawa

91.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.4%

Mixed vs Avgs

Here

82.4%

79.7%

79.5%

Ottawa

85.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.2%

Ottawa

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

Above state avg (9.8)

17 complaint-triggered

Medilodge of Zeeland has concerning patterns of deficiencies with 17 complaint-triggered violations, indicating families have filed reports about care issues. The facility repeatedly struggles with quality of care, medication management, and abuse prevention policies across multiple surveys spanning 2022-2026. While all deficiencies show correction dates, the persistent recurrence of similar problems in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.

Mar 4, 2026Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jan 23, 2026Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 8, 2026Complaint4 findings

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 27, 2025Complaint1 finding

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 27, 2025Routine10 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Feb 7, 2025Complaint1 finding

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medilodge of Zeeland

Organization Type

for profit

Chain Affiliation

Chain Name

Medilodge

Chain Size

53 facilities nationwide

Chain avg rating: 3.2/5 · Rank 33 of 50

Ownership & Management

Owners

Fourinone Operator LLC

Owner · Organization

100%

B&y Healthcare S CORP