Heritage Nursing and Rehabilitation Community
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 65 Google reviews

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What this means for your family
Heritage is widely praised for its high-quality physical therapy and compassionate, family-oriented staff. However, because some families have reported concerns regarding staff responsiveness and occasional care lapses, we recommend visiting during off-hours or weekends to observe staffing levels firsthand.
Google Reviews
Google Reviews
65 reviews on Google“Heritage Nursing and Rehabilitation Community is highly regarded for its exceptional physical therapy department and warm, home-like atmosphere. While the vast majority of families and patients praise the attentive staff and quality of care, there are isolated but serious reports concerning medication errors and responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Warm, attentive, and friendly nursing staff
- Clean and well-maintained facility
- Strong social and administrative support
Concerns
- Understaffing on second and third shifts/weekends (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's smaller size of 39 residents, how do you ensure consistent staffing coverage and support during the evening and weekend shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; could you walk me through how those programs are integrated into a resident's daily routine?
- 3With the current staffing levels, what is your internal protocol for managing call lights to ensure residents receive timely assistance?
- 4I see that you actively engage with feedback online; how does the administrative team use input from families to improve the quality of care for residents?
- 5Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and enhance the overall care experience?
- 6What kind of social activities or community events are scheduled to keep residents engaged and connected with one another throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The therapy is top notch. Heritage keeps your family members engaged and well cared for. The employees here have passion and it shows.”
“The nurses and aides truly care about my mom! It is a great comfort to know she is somewhere that she feels safe! My mom has dementia! Heritage Nursing Home has been a blessing for our family!”
“The physical therapy and therapists were amazing, but now my dad refuses to go back. At some point someone tried to shove him into his bed, and whenever he needed something his call light went unanswered for 45 minutes to an hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Nursing and Rehabilitation Community shows a pattern of recurring deficiencies across fire safety systems, medication management, and food service that persist across multiple surveys, with families filing complaints about treatment care and medication practices. While all violations have correction dates, the facility continues to struggle with the same core issues - emergency power systems failed inspections in both 2024 and 2025, and food safety problems reappeared after being cited previously.
Feb 21, 2025Routine11
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Feb 21, 2025Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 4, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Apr 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 4, 2023Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Heritage Nursing and Rehabilitation Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 4 of 26
Ownership & Management
Owners
Atrium Centers, LLC
Owner · Organization
Bailey, Essel
Owner (parent company)
Finney, Donald
Owner (parent company)
Lockhart, Dennis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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