See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Heritage Nursing and Rehabilitation Community

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.

320 East Central Avenue, Zeeland, MI 4946439 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 65 Google reviews

5
4
3
2
1
Heritage Nursing and Rehabilitation Community Nursing Home in Zeeland, MI — Street View
Street View

Watch Heritage Nursing and Rehabilitation Community

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Heritage is widely praised for its high-quality physical therapy and compassionate, family-oriented staff. However, because some families have reported concerns regarding staff responsiveness and occasional care lapses, we recommend visiting during off-hours or weekends to observe staffing levels firsthand.

Google Reviews

Google Reviews

65 reviews on Google
Heritage Nursing and Rehabilitation Community is highly regarded for its exceptional physical therapy department and warm, home-like atmosphere. While the vast majority of families and patients praise the attentive staff and quality of care, there are isolated but serious reports concerning medication errors and responsiveness during off-hours.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities9.0Meds5.0Memory9.0Comms8.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Warm, attentive, and friendly nursing staff
  • Clean and well-maintained facility
  • Strong social and administrative support

Concerns

  • Understaffing on second and third shifts/weekends (mentioned by 2 reviewers)
  • Slow response times to call lights (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(1)4.04.4'21(8)5.04.2'23(5)4.94.9'25(20)4.3'26(13)

Distribution · 61 analyzed

5
48
4
7
3
0
2
2
1
4

How They Respond to Reviews

18%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's smaller size of 39 residents, how do you ensure consistent staffing coverage and support during the evening and weekend shifts?
  • 2I noticed the facility has a strong reputation for physical and occupational therapy; could you walk me through how those programs are integrated into a resident's daily routine?
  • 3With the current staffing levels, what is your internal protocol for managing call lights to ensure residents receive timely assistance?
  • 4I see that you actively engage with feedback online; how does the administrative team use input from families to improve the quality of care for residents?
  • 5Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and enhance the overall care experience?
  • 6What kind of social activities or community events are scheduled to keep residents engaged and connected with one another throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The therapy is top notch. Heritage keeps your family members engaged and well cared for. The employees here have passion and it shows.

Family member · 2026★★★★★

The nurses and aides truly care about my mom! It is a great comfort to know she is somewhere that she feels safe! My mom has dementia! Heritage Nursing Home has been a blessing for our family!

Memory care family member · 2024★★★★★

The physical therapy and therapists were amazing, but now my dad refuses to go back. At some point someone tried to shove him into his bed, and whenever he needed something his call light went unanswered for 45 minutes to an hour.

Family member · 2026★★☆☆☆
Source: 65 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
79%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility41.6%
Worse than Avg
Here
41.6%
US
15.4%
MI
15.0%
Ottawa
15.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%
Ottawa
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.0%
Mixed vs Avgs
Here
29.0%
US
19.5%
MI
19.5%
Ottawa
30.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
14.4%
MI
11.2%
Ottawa
9.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Ottawa
97.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.0%
Better than Avg
Here
16.0%
US
19.4%
MI
20.2%
Ottawa
22.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.7%
MI
79.5%
Ottawa
84.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
MI
83.0%
Ottawa
90.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
MI
1.2%
Ottawa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (9.8)
2 complaint-triggered

Heritage Nursing and Rehabilitation Community shows a pattern of recurring deficiencies across fire safety systems, medication management, and food service that persist across multiple surveys, with families filing complaints about treatment care and medication practices. While all violations have correction dates, the facility continues to struggle with the same core issues - emergency power systems failed inspections in both 2024 and 2025, and food safety problems reappeared after being cited previously.

Feb 21, 2025Routine
11
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Feb 21, 2025Complaint
1
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Apr 4, 2024Routine
7
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

Apr 4, 2024Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 4, 2023Routine
1
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Nursing and Rehabilitation Community

Organization Type

for profit

Chain Affiliation

Chain Name

Atrium Centers

Chain Size

26 facilities nationwide

Chain avg rating: 3.1/5 · Rank 4 of 26

Ownership & Management

Owners

Atrium Centers, LLC

Owner · Organization

100%

Bailey, Essel

Owner (parent company)

74%

Finney, Donald

Owner (parent company)

25%

Lockhart, Dennis

Owner (parent company)

Key personnel

Bailey, EsselOfficer / DirectorFinney, DonaldOfficer / DirectorAlbright Ross, SusanOfficer / DirectorFerkany, JamesOfficer / DirectorAtrium Centers Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call