Medilodge of Sault Ste. Marie
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (53%)
Bottom 25% in MI · Meets national RN staffing standard · Worst in MEDILODGE chain · $65,403 in fines
What this means for your family
While some families report positive experiences with rehab and activities, the recent, severe reports of neglect and slow response times are concerning. If you consider this facility, we strongly advise conducting unannounced visits and speaking directly with current residents about their daily care experience.
Google Reviews
Google Reviews
31 reviews analyzed“Medilodge of Sault Ste. Marie receives highly polarized feedback, with some families praising the facility for its rehab services and friendly staff, while others report severe neglect. Recent reviews from 2024 and 2025 highlight critical failures in basic hygiene, slow response times to call lights, and inadequate staffing levels. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation services
- Clean and well-maintained facility
- Friendly and helpful administrative staff
- Active resident engagement programs
Concerns
- Slow or non-responsive call light assistance (mentioned by 3 reviewers)
- Inadequate hygiene and bathing of residents (mentioned by 2 reviewers)
- Understaffing leading to poor care (mentioned by 3 reviewers)
- Poor communication regarding billing and discharge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some families have mentioned how much they appreciate the administrative team's friendliness; how does the office staff typically communicate updates to families regarding a resident's care or billing?
- 2Since the facility is known for great rehabilitation services, could you walk me through how the transition from rehab back to long-term care is managed?
- 3What specific steps are in place to ensure that call lights are answered promptly, especially during the night shifts?
- 4How does the care team ensure that personal hygiene and daily bathing routines are consistently met for every resident?
- 5Could you tell me more about the resident engagement programs and what a typical afternoon of activities looks like here?
- 6In the event of a medical emergency after hours, what is the protocol for contacting the physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Sometimes she would have to pee the bed because the staff took so long to respond to her call light. She eventually would use her cell phone to call fo”
“Didn't take enough time to feed my brother properly, yes, he is a slow eater, he was very weak so co”
“She's always happy and well taken care of. They are always inclusive! She joins in on activities! Great place!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families should carefully consider this facility given significant concerns: families have filed 27 complaints triggering federal investigations, with persistent issues in abuse prevention and reporting, accident prevention, and medication management. The facility shows repeated violations for protecting residents from abuse and neglect across multiple years, with the most recent incident in November 2025, indicating ongoing safety concerns despite claimed corrections.
Feb 11, 2026Complaint13
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 27, 2024
$29,627
Fine
Apr 18, 2024
$20,183
Fine
Jan 29, 2024
$15,593
Payment Denial
Jan 29, 2024
29-day denial
Ownership & Operations
Who Operates This Facility
Medilodge of Sault Ste. Marie
for profit
Chain Affiliation
Medilodge
50 facilities nationwide
Chain avg rating: 3.2/5 · Rank 50 of 50 (Worst)
Ownership & Management
Owners
Everest Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit medilodgeofsaultstemarie.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Meridian Heights
< 1 miAssisted Living · Sault Ste. Marie, MI
Woodview Home
< 1 miAssisted Living · Sault Ste Marie, MI
Freighter View Assisted Living
< 1 miAssisted Living · Sault Ste. Marie, MI
Mymichigan Medical Center Sault
< 1 miNursing Home · Sault Ste. Marie, MI
Hearthside Assisted Living
1.1 miAssisted Living · Sault Ste. Marie, MI
Mckinley Manor
1.7 miAssisted Living · Sault Ste Marie, MI