Medilodge of Montrose INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 150 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (37 vs median 8.0)
- High staff turnover (61%)
- High RN turnover (55%)
Below average in MI · Below recommended RN staffing · Below chain average · $135,954 in fines · Abuse citation
What this means for your family
While the facility is physically beautiful and maintains high standards for cleanliness, the recurring reports of slow response times to call buttons and communication gaps are significant. If you choose this facility, we strongly recommend establishing a clear communication plan with the nursing supervisor and visiting frequently to ensure your loved one's needs are being met in real-time.
Google Reviews
Google Reviews
150 reviews on Google“Medilodge of Montrose receives highly polarized feedback, with many reviewers praising the facility's cleanliness, modern aesthetics, and friendly staff, while a significant number of families report serious concerns regarding neglect and poor communication. Recurring complaints highlight long wait times for call buttons, inconsistent medication management, and difficulty reaching administrative staff to address care issues. Families considering this facility should weigh the positive environment and rehab services against the frequent reports of understaffing and responsiveness issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Friendly and welcoming front-desk staff
- Effective physical and rehabilitation therapy programs
- Secure entry and safety protocols
Concerns
- Excessive wait times for call buttons and lack of staff responsiveness (mentioned by 14 reviewers)
- Poor communication from management and difficulty getting return calls (mentioned by 8 reviewers)
- Inconsistent hygiene care, including failure to bathe residents or change soiled linens (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the recent focus on staffing, what specific protocols do you have in place to ensure call buttons are answered promptly and residents receive timely assistance?
- 3Could you walk me through your current process for ensuring consistent hygiene and daily care routines for residents who may need extra support?
- 4What steps are taken to ensure accuracy and timeliness in medication management, especially during shift changes?
- 5I see your therapy programs are highly regarded; how do you integrate those successes into the daily activity schedule to keep residents engaged and active?
- 6How do you keep families updated on their loved one's care plan, and what is the best way to ensure we receive timely responses from management when we have questions?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff don’t reply in a timely matter to the patient’s room buzzer which goes off for hours , which we proved to the head staff by having them look at the computer that records and monitors the emergency buttons in each patient’s room.”
“My Mom is deaf and from the very first day, has had to wait OVER AN HOUR OR MORE for someone to come check on her....AFTER the button was pushed for HELP!!!”
“My brother-in-law is a patient had MediLodge Montrose. The place is nice and clean, one particular caregiver, a female (Chris/Christine), is taking exceptionally good care of him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge has faced serious and persistent quality issues, with families repeatedly filing complaints that triggered 36 of 96 total deficiencies. The most concerning pattern involves resident protection from abuse and neglect, which has appeared multiple times in recent complaints. Other recurring problems include proper medical care delivery, accident prevention, and medication management. While the facility reports correcting violations, the ongoing stream of similar complaint-triggered deficiencies suggests systemic care quality concerns that families should carefully consider before visiting.
Mar 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 2, 2026Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 1, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal Penalties
Fine
Jun 11, 2025
$30,303
Payment Denial
Jun 11, 2025
2-day denial
Fine
Jul 3, 2024
$36,648
Fine
Nov 9, 2023
$52,686
Payment Denial
Nov 9, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
Medilodge of Montrose INC
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 32 of 50
Ownership & Management
Owners
Fifteeninone Corporate Group INC.
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit medilodgeofmontrose.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Hampton Manor of Montrose
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Concerned Country Care
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