Medilodge of Ludington
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 62 Google reviews
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What this means for your family
While some visitors report a clean environment and friendly therapy staff, the recent, recurring reports of medical negligence and failure to provide basic hygiene are deeply concerning. We strongly advise families to conduct unannounced visits and to verify the facility's current state-survey compliance records before choosing this location for a loved one.
Google Reviews
Google Reviews
62 reviews analyzed“Medilodge of Ludington receives highly polarized feedback, with some families praising the facility for its cleanliness and friendly therapy staff, while others report severe concerns regarding medical negligence and poor communication. Multiple reviewers have raised alarming allegations about basic hygiene, medication management, and a lack of responsiveness from nursing staff. Families considering this facility should be aware of the significant discrepancy between the positive experiences of some and the critical safety concerns reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive therapy department
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
Concerns
- Neglect of basic hygiene and personal care (mentioned by 5 reviewers)
- Poor medication management and medical oversight (mentioned by 4 reviewers)
- Lack of communication with family members (mentioned by 4 reviewers)
- Staff unresponsiveness to patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given that personal hygiene and daily grooming are so important to our loved one's comfort, what specific systems do you have in place to ensure these needs are met consistently?
- 3With the therapy department being a highlight for many families, how do you integrate those therapeutic goals into the resident's overall daily routine?
- 4Could you walk us through your process for medication management and how you ensure accuracy and oversight for residents with complex health needs?
- 5How does your staff prioritize and respond to call lights or immediate requests to ensure residents feel heard and supported throughout the day?
- 6Since you have a 4-star staffing rating, how do you ensure that this consistent level of care translates into meaningful social engagement and activities for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother arrived at this facility around 2 pm, coming from the hospital. 10:00 the following morning my niece went to visit her grandmother but was informed that she wasn't there, she was taken to the ER. What happened.....my mom is supossed to be hooked up to a bipap to help her breathe at night but they didn't put it on her because they didn't know how.”
“The physical and medical care at this facility from April-June 2023 was very poor! Communication with family regarding care was basically non-existent. Laundry services are poorly managed and most of my family member's clothes were lost and never returned.”
“My Father was admitted last night after being transferred from GR critical care unit and having nearly died from a massive sugar spike of 1300. Today the awful staff at medilodge gave him cake! My father could have died!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
7
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 24 complaint-triggered deficiencies from families reporting problems, indicating ongoing issues with care quality, resident rights, and medication management. Recent complaints in 2024-2025 continue to cite problems with treatment according to doctor's orders and resident preferences, suggesting persistent care coordination challenges. While all deficiencies show correction dates, the repeated nature of complaints about fundamental care areas warrants careful consideration during any visit.
Mar 11, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 11, 2026Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Aug 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 18, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Feb 13, 2025Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Fine
Aug 29, 2025
$62,160
Ownership & Operations
Who Operates This Facility
Medilodge of Ludington
for profit
Chain Affiliation
Medilodge
50 facilities nationwide
Chain avg rating: 3.2/5 · Rank 26 of 50
Ownership & Management
Owners
Everest Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit medilodgeofludington.com
Medicare data downloads
Original nursing home datasets
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