Medilodge of Holland
Strong Medicare quality ratings; families often praise clean and modern facility environment. Still worth an in-person visit.
based on 138 Google reviews
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What this means for your family
While Medilodge of Holland is visually impressive and offers strong rehabilitation services, families should be aware of significant reports regarding inconsistent staffing and slow response times. We strongly recommend visiting during off-hours and asking specifically about the facility's plan for call-light response and communication protocols before admission.
Google Reviews
Google Reviews
138 reviews on Google“Medilodge of Holland receives highly polarized feedback, with many families praising the clean, modern facility and friendly staff, while others report severe neglect and communication failures. While some families highlight excellent rehabilitation services and compassionate end-of-life care, a recurring pattern of understaffing leads to delayed call-light responses, hygiene concerns, and administrative errors.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility environment
- Effective rehabilitation and therapy teams
- Welcoming and helpful front desk staff
- Compassionate end-of-life care
Concerns
- Chronic understaffing leading to delayed call-light response times (mentioned by 6 reviewers)
- Poor communication regarding billing and medical updates (mentioned by 4 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 5 reviewers)
- Incompetent or unresponsive administrative/business office (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2With the current staffing levels, what is your standard protocol for ensuring call lights are answered promptly, especially during shift changes?
- 3Can you walk me through the process for how families receive regular updates on their loved one’s medical status or billing changes?
- 4What specific steps are taken to ensure consistent assistance with daily hygiene and personal care for residents who need extra support?
- 5Since rehabilitation and therapy are noted strengths here, how do those teams coordinate with the nursing staff to ensure a smooth recovery process?
- 6What does the daily activity calendar look like, and how do you encourage residents to participate to ensure they stay socially engaged?
Personalized based on this facility's data
Key Review Excerpts
“After a 4 hour wait for a pain pill (having to call the front desk to get someone to come to his room), I realized that the lack of communication and care was not going to improve.”
“The staff barely checked on him. When he was completely unable to move or call for help, he was left in his own waste for hours at a time.”
“The Therapy gym was large and well staffed. The dining room was clean and the food was good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 6 complaint-triggered deficiencies spanning infection control, medication management, and safety concerns. The facility shows recurring problems with infection control (cited 3 times across surveys), medication management, and resident safety/accident prevention. Most violations appear corrected, but the pattern of repeat issues in core care areas and recent complaint activity in December 2025 suggests ongoing quality concerns that warrant careful evaluation during any visit.
Dec 30, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 12, 2023Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 12, 2023Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Medilodge of Holland
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 22 of 50
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit medilodgeofholland.com
Medicare data downloads
Original nursing home datasets
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