Martha Franks Baptist Retirement Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews
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What this means for your family
Martha Franks appears to be an excellent environment for independent living, with a strong sense of community and active social life. However, families seeking skilled nursing or rehab services should exercise caution and conduct frequent, unannounced visits, as multiple reports indicate inconsistent care and hygiene standards in those specific units.
Google Reviews
Google Reviews
72 reviews on Google“Martha Franks Baptist Retirement Center receives highly polarized reviews, with many long-term residents and their families praising the community atmosphere, beautiful grounds, and compassionate staff. However, a significant subset of reviews from families of rehab and skilled nursing patients reports serious concerns regarding hygiene, neglect, and inconsistent care quality. Potential families should carefully distinguish between the experiences of independent living residents and those requiring higher levels of medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, community-oriented atmosphere
- Beautiful, well-maintained campus
- Engaging activities and social opportunities
- Compassionate and friendly staff (in many departments)
Concerns
- Poor hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Inconsistent or neglectful nursing care (mentioned by 4 reviewers)
- High staff turnover and reliance on agency workers (mentioned by 2 reviewers)
- Inadequate communication regarding resident status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warm, community-oriented atmosphere here; what are some of the favorite social activities or group outings that residents look forward to most?
- 2With the beautiful, well-maintained campus you have here, how do you ensure that the individual resident rooms and common areas are kept consistently clean and tidy every day?
- 3How does the nursing team handle updates regarding a resident's health status, and how can we ensure we are always kept in the loop regarding any changes?
- 4Since we want to ensure stability in care, how does the facility manage staffing consistency and minimize the use of outside agency workers?
- 5In the event of a medical emergency during the night or over the weekend, what is the specific protocol for notifying the family and providing immediate care?
- 6We noticed the facility is very active in responding to feedback; how does the administration use resident and family suggestions to improve the daily quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“The administration now is FAR better than the prior one - the improvements have created an atmosphere MUCH more in keeping with Miss Martha Franks’ intent, and you can absolutely observe and feel the positive change.”
“I must say,,, big mistake ever, let’s start with his clothes.., I made an unexpected visit. Let’s say,, my husband looked as though he was homeless. I had his clothes hung in his closet the way I wanted him dress, I did his laundry. He caught mercury there. ( uncleanliness).”
“The staff is only there for a paycheck im convinced!! The have some many different nursing aide working there u mite 5 different NA in 1 week that are perfect strangers and they will come in your room and not have clue on your personal needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Martha Franks Baptist Retirement Center shows recurring issues with food safety and infection control across multiple surveys, with food handling violations appearing in both 2024 and 2025 inspections. The facility has also had problems with care planning, medication management, and emergency preparedness. One family complaint was filed in 2023 regarding failure to report suspected abuse or neglect. All deficiencies show correction dates, but the repeated food safety violations suggest potential ongoing challenges.
Mar 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 18, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 2, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 22, 2022Routine3
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Federal Penalties
Fine
Mar 12, 2026
$12,735
Ownership & Operations
Who Operates This Facility
Martha Franks Baptist Retirement Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit marthafranks.com
Medicare data downloads
Original nursing home datasets
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