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Nursing HomeMedicaid

Marshall Manor West

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

207 W Merritt St, Marshall, TX 75670118 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 53 Google reviews

5
4
3
2
1
Marshall Manor West Nursing Home in Marshall, TX β€” Street View
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What this means for your family

While individual caregivers like George are highly praised, the facility faces significant risks regarding medical staffing shortages and medication administration. If you choose this facility, closely monitor medication logs and ensure that hygiene needs are being met during shift changes.

Google Reviews

Google Reviews

53 reviews analyzed
β€œFamilies may find comfort in the friendly and caring nature of individual staff members, but significant concerns exist regarding medical neglect and staffing shortages. While some residents receive wonderful care, others have reported critical failures in medication administration and hygiene, alongside difficulties communicating with the business office.”

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and caring individual staff members
  • Positive experiences with specific caregivers
  • Organized healthcare processes

Concerns

  • Severe medical neglect and medication mismanagement
  • Understaffing and medical personnel burnout
  • Poor communication from the business office
  • Unprofessional behavior and lack of front desk responsiveness

Rating Trends

Tap a year to see what changed

234'17(3)'19(5)'21(5)'23(4)'25(3)'26(2)

Distribution

5
9
4
6
3
4
2
2
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the individual caregivers here; how do you ensure that the bond between the staff and residents stays strong?
  • 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 3How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
  • 4Could you walk me through your process for communicating important health updates or billing information to family members?
  • 5What kind of daily activities or social programs do you offer to keep the residents engaged and active?
  • 6What steps is the facility currently taking to maintain high standards of cleanliness and upkeep in the resident rooms and common areas?

Personalized based on this facility's data


Key Review Excerpts

β€œI still love this place and they hold high standards. Unfortunately, we are in a crisis with our medical personnel being burnt out and understaffed to meet corporate greed for profit.”

Former resident's family Β· 2024β˜…β˜…β˜…β˜…β˜…

β€œShe was on hospice care for about 2 months before she passed. One of the nurses refused to administer my mom her medication when she was writhing in pain. They also let her stay in her biological mess after she soiled herself.”

Hospice patient's family Β· 2022β˜…β˜…β˜†β˜†β˜†

β€œCaretaker George was AWESOMEπŸ‘πŸ‘πŸ‘πŸ˜πŸ™ŒπŸ™ŒπŸ™ŒπŸ™ŒπŸ™Œβ˜ΊοΈβ€

Long-term resident's family Β· 2021β˜…β˜…β˜…β˜…β˜†
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day Β· Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
4.86hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages Β· 16 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
19.4%
TX
14.2%
Harrison
21.8%
πŸ’Š

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
19.5%
TX
18.4%
Harrison
25.9%
🚢

Residents whose walking got worse

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
15.3%
TX
14.9%
Harrison
18.1%
πŸ˜”

Residents with depression symptoms

↓ Lower is better
This Facility9.4%
Mixed vs Avgs
Here
9.4%
US
12.1%
TX
2.5%
Harrison
7.3%
πŸ’‰

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Harrison
96.8%
βš–οΈ

Residents who lost too much weight

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
5.3%
TX
3.2%
Harrison
4.8%
Short-Stay Residents (Rehab / Post-Acute)
πŸ’‰

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Harrison
84.4%
πŸ’Š

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Harrison
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback Β· Medicare 2026

14deficiencies
1penalties
Well above state avg (9.1)
5 complaint-triggered
$21,530 in fines

This facility has concerning patterns with families filing multiple complaints about abuse prevention and safety issues, though all violations were reportedly corrected. The most recurring problems involve care planning deficiencies, dietary and food safety issues, and heating/ventilation systems that remain uncorrected across multiple surveys. While most deficiencies show correction dates, the persistent heating system violations and history of complaint-driven investigations regarding resident protection warrant careful consideration during any visit.

Feb 4, 2026Routine
16
0690ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925ModerateCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0800ModerateCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0802ModerateCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0908ModerateCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0627MinorCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0694MinorCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Oct 22, 2025Complaint
2
0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 6, 2024Routine
11
0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0813MinorCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jul 31, 2024Complaint
3
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 27, 2023Routine
7
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Oct 22, 2025

$21,530

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winniestowell Hospital District

Organization Type

for profit

Management Company

CHP MARSHALL WEST OPCO, LLC

Administrator

KENNETH L KALE

Chain Affiliation

Chain Name

Caring Healthcare Group

Chain Size

14 facilities nationwide

Chain avg rating: 3.2/5 Β· Rank 7 of 13

Ownership & Management

Key personnel

Kale, KennethW-2 Managing EmployeeMurrell, EdwardOfficer / DirectorWinnie-stowell Hospital DistrictManagerShapiro, MenachemManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources β€” Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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