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Nursing HomeMedicaid

Marshall Manor Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.

1007 S Washington Ave, Marshall, TX 75670179 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 9 Google reviews

5
4
3
2
1
Marshall Manor Nursing & Rehabilitation Center Nursing Home in Marshall, TX — Street View
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What this means for your family

While some families report a warm, family-like environment with attentive aides, the presence of a recent, severe allegation regarding nursing and wound care incompetence is a major red flag. If you choose this facility, you should closely monitor all medical treatments and wound care personally.

Google Reviews

Google Reviews

9 reviews analyzed
Families may find a caring environment with friendly staff and a welcoming atmosphere for visits, as some residents are treated like family. However, there are critical reports of severe medical negligence regarding nursing and wound care, as well as significant concerns regarding administrative professionalism and visitation policies.

Quality Themes

Tap a score for details
FoodN/AStaff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Welcoming atmosphere for visitors
  • Attentive aides and CNAs

Concerns

  • Severe medical negligence in nursing and wound care
  • Unprofessional administration and restrictive visitation policies

Rating Trends

Tap a year to see what changed

2345.02016(1)3.02019(2)1.02020(1)3.72024(3)1.02025(1)5.02026(1)

Distribution

5
4
4
0
3
0
2
0
1
4

How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how welcoming and friendly the staff is here; how do you foster that sense of community among the aides and CNAs?
  • 2Can you walk us through your specific protocols for wound care and how you ensure medical treatments are monitored closely by the nursing team?
  • 3With the recent health inspection findings, what specific steps is the facility taking to address and improve clinical care standards?
  • 4How does the administration handle communication with families regarding changes in care or updates to visitation policies?
  • 5What kind of daily activities or social programs are available to keep the residents engaged and active throughout the week?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

They treat my mother like family. We visit anytime we want to. The nurses and aids are the best. They immediately call if anything happens, even something minor.

Long-term resident's family · 2024★★★★★

The administration and CNAs were wonderful BUT the nursing staff and wound care team almost killed my dad. DO NOT recommend

Family of deceased/injured resident · 2025☆☆☆☆

I called Dana to understand how I was able to visit him and my mom. Dana was very unprofessional and uncaring. There was a difference between me visit my parents (I live in Texas 4 hours away) and my siblings who live out of state.

Hospice care family member · 2020☆☆☆☆
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
4.03hrs
98%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

16

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
19.4%
TX
14.2%
Harrison
21.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
TX
2.5%
Harrison
7.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
19.5%
TX
18.4%
Harrison
25.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
15.4%
TX
9.4%
Harrison
15.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Harrison
96.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
15.3%
TX
14.9%
Harrison
17.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
79.7%
TX
88.0%
Harrison
79.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Harrison
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
TX
1.5%
Harrison
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (9.1)
4 complaint-triggered

Marshall Manor has a concerning pattern of 32 deficiencies across five surveys, including three complaint-triggered incidents where families reported suspected abuse and theft. The facility shows recurring problems with infection control, resident safety, and medication management that persist across multiple years. While most issues are marked as corrected, the repeated nature of deficiencies in core care areas suggests ongoing operational challenges that warrant careful scrutiny during any visit.

May 7, 2025Routine
11
0688ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881MinorCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 15, 2025Complaint
2
0600Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0600Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 10, 2024Routine
6
0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Mar 13, 2024Complaint
2
0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 24, 2023Routine
12
0558ModerateCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0698ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winniestowell Hospital District

Organization Type

for profit

Management Company

MARSHALL MANOR HEALTHCARE LLC

Administrator

JOSHUA HAVINS

Chain Affiliation

Chain Name

Caring Healthcare Group

Chain Size

14 facilities nationwide

Chain avg rating: 3.2/5 · Rank 12 of 13

Ownership & Management

Key personnel

Bradfield, RossW-2 Managing EmployeeMurrell, EdwardOfficer / DirectorWinnie-stowell Hospital DistrictManagerShapiro, MenachemManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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