Marshall Manor Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 9 Google reviews

Watch Marshall Manor Nursing & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report a warm, family-like environment with attentive aides, the presence of a recent, severe allegation regarding nursing and wound care incompetence is a major red flag. If you choose this facility, you should closely monitor all medical treatments and wound care personally.
Google Reviews
Google Reviews
9 reviews analyzed“Families may find a caring environment with friendly staff and a welcoming atmosphere for visits, as some residents are treated like family. However, there are critical reports of severe medical negligence regarding nursing and wound care, as well as significant concerns regarding administrative professionalism and visitation policies.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Welcoming atmosphere for visitors
- Attentive aides and CNAs
Concerns
- Severe medical negligence in nursing and wound care
- Unprofessional administration and restrictive visitation policies
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and friendly the staff is here; how do you foster that sense of community among the aides and CNAs?
- 2Can you walk us through your specific protocols for wound care and how you ensure medical treatments are monitored closely by the nursing team?
- 3With the recent health inspection findings, what specific steps is the facility taking to address and improve clinical care standards?
- 4How does the administration handle communication with families regarding changes in care or updates to visitation policies?
- 5What kind of daily activities or social programs are available to keep the residents engaged and active throughout the week?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“They treat my mother like family. We visit anytime we want to. The nurses and aids are the best. They immediately call if anything happens, even something minor.”
“The administration and CNAs were wonderful BUT the nursing staff and wound care team almost killed my dad. DO NOT recommend”
“I called Dana to understand how I was able to visit him and my mom. Dana was very unprofessional and uncaring. There was a difference between me visit my parents (I live in Texas 4 hours away) and my siblings who live out of state.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Marshall Manor has a concerning pattern of 32 deficiencies across five surveys, including three complaint-triggered incidents where families reported suspected abuse and theft. The facility shows recurring problems with infection control, resident safety, and medication management that persist across multiple years. While most issues are marked as corrected, the repeated nature of deficiencies in core care areas suggests ongoing operational challenges that warrant careful scrutiny during any visit.
May 7, 2025Routine11
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 10, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 13, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 24, 2023Routine12
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
MARSHALL MANOR HEALTHCARE LLC
JOSHUA HAVINS
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Chain avg rating: 3.2/5 · Rank 12 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit caringhealthcare.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Marshall Manor West
< 1 miNursing Home · Marshall, TX
Mshc Reunion Inn Assisted Living LLC
1.9 miAssisted Living · Marshall, TX
Casce House
2.0 miAssisted Living · Marshall, TX
Heritage House of Marshall Health & Rehabilitation Center
4.1 miNursing Home · Marshall, TX