Public Google reviewers rate this highly and often mention compassionate and professional staff. Schedule a visit to confirm the fit.
based on 8 Google reviews
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Public Google reviewers rate Mars Hill Retirement Community highly. Reviewers highlight: compassionate and professional staff, clean and well-maintained apartments. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Mars Hill Retirement Community is highly regarded for its compassionate, long-tenured staff and its warm, homey atmosphere. Families can expect a well-maintained facility that prioritizes resident safety and provides a comfortable environment close to downtown.
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Key Review Excerpts
“The support personnel are pleasant professionals. The apartments are spotless and yet very warm and homey showcasing each resident’s personality.”
“My mom spent two years here, and I have so much gratitude for how much thought they put into creating a homey, comfortable environment with a nice mix of activities.”
“Care here is top notch and I found out most of the staff has been there more than 15 years, and they really do care about the people who live there.”
Source: NC Division of Health Service Regulation
The facility failed to administer medications as ordered for one of five sampled residents. Specifically, the resident did not receive prescribed calcium carbonate, Vitamin D3, Eliquis, and melatonin as documented in their medical orders.
The facility failed to administer medications as ordered for one resident. Specifically, the resident did not receive prescribed doses of Eliquis, calcium carbonate, Vitamin D3, and melatonin as documented in the physician's orders.
The facility failed to ensure that all staff members had a completed criminal background check available in their personnel files prior to their hire date. Specifically, two out of five sampled staff members were found to have background checks that were either initiated several days after hire or were missing entirely.
The facility failed to ensure that all staff members had a completed criminal background check available in their personnel files upon hire. Specifically, a review of sampled records showed that two out of five staff members lacked completed background checks or required consent documentation.
The facility failed to ensure that one of three sampled staff members had a completed criminal background check in their personnel file. While a consent form was present, there was no documentation verifying that the background check had actually been obtained or filed.
The facility failed to maintain required documentation in resident records regarding contacts with physicians or other licensed health professionals during illnesses or accidents.
The facility failed to ensure physician orders were implemented for a resident experiencing severe back pain. Specifically, an order for Ibuprofen 400mg-600mg three times daily as needed for pain had not been clarified for the resident to use.
The facility failed to administer medications as ordered by a physician for 2 of 5 sampled residents. Specifically, Resident #2 did not receive a prescribed antidepressant (bupropion HCL) from February 25, 2021, through the survey date due to an eMAR system glitch, and Resident #5 did not receive a vitamin supplement.
The facility failed to administer medications as ordered by a physician for two sampled residents. Specifically, Resident #2 did not receive a prescribed antidepressant (bupropion HCL) since February 2021 due to an eMAR system glitch and a failure to request refills, and Resident #5 did not receive a prescribed vitamin supplement.
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NC DHSR — View Official Record
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