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Nursing HomeMedicaid Investigative

Marquis Plum Ridge Post Acute Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1401 Bryant Williams Dr., Klamath Falls, OR 9760177 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 25 Google reviews

5
4
3
2
1
Marquis Plum Ridge Post Acute Rehab Nursing Home in Klamath Falls, OR — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • High staff turnover (50%)

Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · Worst in MARQUIS COMPANIES chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While the facility's physical and occupational therapy teams are frequently praised, the recurring reports of long wait times for call buttons and poor meal quality are significant red flags. If you are considering this facility, I strongly recommend visiting during off-hours to observe staffing levels firsthand and asking management specifically how they handle call-button response times and dietary requests.

Google Reviews

Google Reviews

25 reviews analyzed
Marquis Plum Ridge Post Acute Rehab receives highly polarized feedback, with significant concerns regarding chronic understaffing and poor response times for basic patient needs. While some residents praise the physical and occupational therapy teams, many others report issues with food quality, hygiene, and a lack of attentive nursing care. Families should be aware that consistent complaints about call-button response times and meal service suggest potential gaps in daily operations.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean3.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Some staff members described as caring and hardworking
  • Capable wound care services

Concerns

  • Excessive wait times for call button response (mentioned by 3 reviewers)
  • Poor food quality and meal service (mentioned by 4 reviewers)
  • Chronic understaffing (mentioned by 4 reviewers)
  • Inadequate hygiene and assistance with daily living (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'21(3)'24(4)'26(2)

Distribution

5
12
4
1
3
0
2
5
1
8

How They Respond to Reviews

28%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that therapy services are a strong point here; how do you coordinate those sessions with a resident's daily care routine?
  • 2Could you walk me through your current process for responding to call lights, and how you ensure residents receive timely assistance?
  • 3We understand that dining is a key part of daily life; what steps are you taking to improve the quality and variety of the meal service?
  • 4Given the current staffing levels, how does the team ensure that residents receive consistent support with hygiene and daily living activities?
  • 5I see that you occasionally respond to feedback online; how do you use that family input to make actual changes in the facility's operations?
  • 6What is your protocol for managing medication changes or urgent medical needs, especially during evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

It most frequently takes over 30 minutes for a CNA to respond to a call button. It has taken as long as over an hour.

Rehab patient · 2024★★☆☆☆

The physical therapist are great in pushing you to help yourself and the occupational therapist make sure you can care for yourself when you leave.

Rehab patient · 2025★★★★★

They are usually understaffed and they have very busy dining hours and also at bedtime. I would suggest trying to work around those times, to get help, if you are staying there.

Long-term resident's family · 2024★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
98%
Registered nurses for medical care
Total Nursing
5.28hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility46.1%
Worse than Avg
Here
46.1%
US
15.3%
OR
22.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
19.5%
OR
12.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.4%
OR
14.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Mixed vs Avgs
Here
5.2%
US
12.1%
OR
4.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
19.4%
OR
22.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.3%
Worse than Avg
Here
9.3%
US
4.9%
OR
6.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility45.0%
Worse than Avg
Here
45.0%
US
79.7%
OR
81.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.1%
Worse than Avg
Here
59.1%
US
81.8%
OR
85.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
OR
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (10.4)
8 complaint-triggered

This facility has faced significant concerns with families filing multiple complaints that triggered investigations, resulting in 8 complaint-related deficiencies across recent surveys. The most recurring issues involve resident rights violations, quality of care problems, and medication management failures. While the facility reports correcting these deficiencies, the pattern of complaint-triggered issues - including problems with protecting residents' belongings, wound care, and treatment rights - suggests ongoing care quality challenges that families should carefully evaluate before choosing this facility.

Jan 30, 2025Routine
1
0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 30, 2025Complaint
7
0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0568MinorCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Oct 6, 2023Routine
19
0500ModerateCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676MinorCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883MinorCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Oct 6, 2023Complaint
1
0602Moderate

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Aug 26, 2022Routine
7
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0741MinorCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marquis Plum Ridge Post Acute Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Companies

Chain Size

15 facilities nationwide

Chain avg rating: 4.0/5 · Rank 13 of 15 (Worst)

Ownership & Management

Owners

Marquis Companies I, INC

Owner · Organization

100%

Fogg, Phillip

Owner (parent company)

Key personnel

Fogg, StevenContracted Managing EmployeeSprando, ErinContracted Managing EmployeeTone, StaciW-2 Managing EmployeeFogg, PhillipOfficer / DirectorFogg, StevenOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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