Marquis Mill Park
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and social work teams, making it a strong candidate for post-surgical rehab. However, families should be vigilant regarding medication management and response times; we recommend having a family member present during the first few days to ensure care plans are followed correctly.
Google Reviews
Google Reviews
39 reviews on Google“Marquis Mill Park receives highly polarized feedback, with many families praising the physical therapy department and specific staff members for facilitating successful recoveries. However, a significant number of reviewers report serious concerns regarding chronic understaffing, inconsistent medication management, and poor food quality. Prospective families should be aware that while many have had excellent experiences, there is a recurring pattern of communication and care lapses during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Professional and compassionate social work team
- Clean, modern, and well-equipped facility
- Strong recovery outcomes for many rehab patients
Concerns
- Chronic understaffing leading to slow call-button response times (mentioned by 6 reviewers)
- Medication errors or inconsistent administration (mentioned by 4 reviewers)
- Poor food quality, lack of menu variety, and incorrect meal delivery (mentioned by 5 reviewers)
- Inadequate communication and discharge planning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how the rehab process works for new residents?
- 2How does the nursing team manage medication administration to ensure everything is accurate and delivered on schedule?
- 3Could you describe the daily dining experience, specifically regarding how much variety there is in the menu and how meals are delivered to residents?
- 4What is the protocol for responding to call buttons, and how do you ensure residents get timely assistance during busy shifts?
- 5How does the social work team help families stay connected and involved in the discharge planning process?
- 6What kind of daily activities or social outings are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My husband was walking, talking, and using his hand better when he left the facility. He will be continuing all area of rehab in the community.”
“The nurses seem to do there job very well Oh yes he has pulled his catheter out twice because when he pushes the nurse button it takes a while to get there. They are short staffed which I understand but”
“My relative was on 6 to 7 mg. Of a blood thinner, and currently had a blood clot, but the nurse who controlled the medication insisted on lowering to less than half of her usual dose despite my insistence to keep it at no less than 5 mg.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Marquis Mill Park has 21 deficiencies across three years, with families filing complaints about infection control and mental health treatment. Recurring issues include infection control (found in all three surveys), fire safety, and quality of care. All deficiencies show correction dates, though infection control problems persist across multiple inspections, suggesting ongoing challenges in this critical area.
Apr 24, 2026Routine11
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 24, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 3, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 3, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Aug 25, 2023Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Federal Penalties
Fine
Feb 3, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Marquis Mill Park
for profit
Chain Affiliation
Marquis Companies
15 facilities nationwide
Chain avg rating: 4.0/5 · Rank 15 of 15 (Worst)
Ownership & Management
Owners
Marquis Companies I, INC
Owner · Organization
Fogg, Phillip
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit marquiscompanies.com
Medicare data downloads
Original nursing home datasets
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