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Nursing HomeMedicaid Investigative

Marlow Nursing & Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

702 South 9th, Marlow, OK 7305569 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 29 Google reviews

5
4
3
2
1
Marlow Nursing & Rehab Nursing Home in Marlow, OK — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High staff turnover (98%)
  • High RN turnover (100%)

Above average in OK · Critically understaffed (RN) · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

While recent management changes have led to some positive experiences, the facility has a documented history of severe safety and neglect issues. If you consider this facility, perform a thorough unannounced visit and ask specifically about their current protocols for fall prevention and pressure sore management.

Google Reviews

Google Reviews

29 reviews on Google
Marlow Nursing & Rehab presents a polarized experience, with recent reviews highlighting significant improvements under new management alongside severe, recurring allegations of neglect and physical safety failures. While some families praise the staff's kindness and engagement, others report critical incidents including patient falls, untreated pressure sores, and poor communication regarding health status. Prospective families should be aware of the facility's troubled history and the stark contrast between positive personal experiences and serious reports of institutional negligence.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Kind and attentive nursing staff
  • Active engagement in resident activities
  • Improved management focus
  • Respectful communication with families

Concerns

  • Neglect leading to serious health issues (pressure sores, dehydration) (mentioned by 2 reviewers)
  • Physical safety incidents and falls (mentioned by 2 reviewers)
  • Allegations of abuse and poor facility reputation (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'19(2)'21(2)'23(4)'25(5)'26(4)

Distribution · 32 analyzed

5
13
4
2
3
1
2
1
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of care remains consistent during shift changes?
  • 2What specific steps are in place to monitor hydration and skin integrity for residents to prevent things like pressure sores or dehydration?
  • 3With the recent focus on improving management, what new protocols have been implemented to enhance communication between the facility and families?
  • 4How does the team handle physical safety and fall prevention, especially for residents who may be at a higher risk?
  • 5What kind of daily activities or social engagement programs do you have available to keep the residents active and involved?
  • 6Could you tell me more about the dining experience and how the facility is working to improve the variety and quality of the meals?

Personalized based on this facility's data


Key Review Excerpts

The staff is so kind and works to understand each person’s habits and daily rituals. (My DAD is a walker :) No one else ever took the time to “get” him, and it means the world to my family that they do!

Long-term resident's family · 2025★★★★★

My mother lived here for 3 months at the end of her life, and we had nothing but good experiences with the staff. They all went out of their way to care for her and interact with her, and not just the nurses and aids but people from every area - laundry, housekeeping, kitchen, etc.

Long-term resident's family · 2024★★★★★

This place is awful go elsewhere. They dumped my father in law out of wheelchair 3 times while pushing him around. He took 2 ambulance rides to ER before I was able to find another nursing home to take him.

Long-term resident's family · 2025☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.14hrs
19%
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
89%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.9%
Worse than Avg
Here
74.9%
US
93.4%
OK
90.6%
Stephens
90.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OK
3.3%
Stephens
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
19.4%
OK
17.3%
Stephens
17.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.2%
Mixed vs Avgs
Here
29.2%
US
19.5%
OK
25.4%
Stephens
29.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
14.4%
OK
13.8%
Stephens
19.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
15.3%
OK
14.7%
Stephens
17.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.4%
Worse than Avg
Here
55.4%
US
81.8%
OK
75.0%
Stephens
70.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.3%
Worse than Avg
Here
4.3%
US
1.6%
OK
1.8%
Stephens
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.2)
9 complaint-triggered

Recent family complaints led to findings of abuse protection failures and inadequate care quality, making this facility concerning for potential residents. The facility has persistent issues with resident assessment and care planning, medication management, and fire safety systems spanning multiple years. While all deficiencies show correction dates, the recurring pattern across surveys and multiple complaint-triggered investigations suggest ongoing operational challenges families should carefully evaluate before placement.

Nov 26, 2025Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 24, 2025Routine
7
0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0646Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Nov 24, 2025Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 23, 2024Complaint
3
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Jun 28, 2024Routine
15
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Feb 2, 2024Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marlow Nursing & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Bradford Montgomery

Chain Size

11 facilities nationwide

Chain avg rating: 2.6/5 · Rank 5 of 11

Ownership & Management

Owners

Montgomery, Bradford

Owner

100%

Key personnel

Mcmiller, DianaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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