Marlow Nursing & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (98%)
- High RN turnover (100%)
Above average in OK · Critically understaffed (RN) · Very high staff turnover · No penalties on record
What this means for your family
While recent management changes have led to some positive experiences, the facility has a documented history of severe safety and neglect issues. If you consider this facility, perform a thorough unannounced visit and ask specifically about their current protocols for fall prevention and pressure sore management.
Google Reviews
Google Reviews
29 reviews on Google“Marlow Nursing & Rehab presents a polarized experience, with recent reviews highlighting significant improvements under new management alongside severe, recurring allegations of neglect and physical safety failures. While some families praise the staff's kindness and engagement, others report critical incidents including patient falls, untreated pressure sores, and poor communication regarding health status. Prospective families should be aware of the facility's troubled history and the stark contrast between positive personal experiences and serious reports of institutional negligence.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Active engagement in resident activities
- Improved management focus
- Respectful communication with families
Concerns
- Neglect leading to serious health issues (pressure sores, dehydration) (mentioned by 2 reviewers)
- Physical safety incidents and falls (mentioned by 2 reviewers)
- Allegations of abuse and poor facility reputation (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of care remains consistent during shift changes?
- 2What specific steps are in place to monitor hydration and skin integrity for residents to prevent things like pressure sores or dehydration?
- 3With the recent focus on improving management, what new protocols have been implemented to enhance communication between the facility and families?
- 4How does the team handle physical safety and fall prevention, especially for residents who may be at a higher risk?
- 5What kind of daily activities or social engagement programs do you have available to keep the residents active and involved?
- 6Could you tell me more about the dining experience and how the facility is working to improve the variety and quality of the meals?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so kind and works to understand each person’s habits and daily rituals. (My DAD is a walker :) No one else ever took the time to “get” him, and it means the world to my family that they do!”
“My mother lived here for 3 months at the end of her life, and we had nothing but good experiences with the staff. They all went out of their way to care for her and interact with her, and not just the nurses and aids but people from every area - laundry, housekeeping, kitchen, etc.”
“This place is awful go elsewhere. They dumped my father in law out of wheelchair 3 times while pushing him around. He took 2 ambulance rides to ER before I was able to find another nursing home to take him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent family complaints led to findings of abuse protection failures and inadequate care quality, making this facility concerning for potential residents. The facility has persistent issues with resident assessment and care planning, medication management, and fire safety systems spanning multiple years. While all deficiencies show correction dates, the recurring pattern across surveys and multiple complaint-triggered investigations suggest ongoing operational challenges families should carefully evaluate before placement.
Nov 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 24, 2025Routine7
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 23, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jun 28, 2024Routine15
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 2, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Marlow Nursing & Rehab
for profit
Chain Affiliation
Bradford Montgomery
11 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 11
Ownership & Management
Owners
Montgomery, Bradford
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.