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Nursing HomeMedicaid Investigative

Marlora Post Acute Rehab Hosp

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3801 E Anaheim St, Eastside · Long Beach, CA 9080499 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 58 Google reviews

5
4
3
2
1
Marlora Post Acute Rehab Hosp Nursing Home in Long Beach, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (26 vs median 13.0)
  • High RN turnover (54%)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ABRAHAM BAK & MENACHEM GASTWIRTH chain · $37,595 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for those seeking a small, intimate environment with high-quality physical therapy and engaging activities. However, because of documented instances of medication errors and staffing delays, families should maintain frequent communication with the nursing supervisor and verify medication administration logs personally.

Google Reviews

Google Reviews

58 reviews on Google
Families considering Marlora Post Acute Rehab Hosp (often referred to as Bel Vista in reviews) can expect a highly personalized experience due to the facility's small, intimate size. While many reviewers praise the compassionate nursing and effective physical therapy, there are serious, isolated reports of medication errors, neglect, and unprofessional staff behavior that require close monitoring.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities9.0Meds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective and professional physical therapy
  • Clean and well-maintained environment
  • Personalized care due to small facility size

Concerns

  • Medication management errors (mentioned by 2 reviewers)
  • Staffing shortages/slow response times (mentioned by 2 reviewers)
  • Unprofessional staff conduct (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'20(16)'22(10)'24(21)'26(7)

Distribution · 126 analyzed

5
107
4
6
3
0
2
3
1
10

How They Respond to Reviews

13%response rate
Good

The owner uses a mix of personalized, warm responses for positive reviews and professional, investigative approaches for negative reviews. While some responses are highly personalized and empathetic, several others rely on repetitive templates.

Questions for Your Tour

  • 1With the small, intimate size of this facility, how do you ensure each resident receives a personalized care plan that focuses on their specific needs?
  • 2I noticed some mentions of great physical therapy here; could you tell me more about how the therapy team works with residents to help them regain their strength?
  • 3How does the nursing team manage medication administration to ensure everything is accurate and delivered on time each day?
  • 4What protocols are in place to ensure quick response times from the staff, especially during the night shifts?
  • 5Can you describe what a typical day of social activities and engagement looks like for the residents here?
  • 6In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

I was given the Best Care by the RNAs, CNAs, and the PT staff. I refered to Bel Vista as "Club Bel Vista" because of the quality of care I received.

Rehab patient · 2025★★★★★

My grandma is a patient at this facility. I have been to other facilities and I do have to say that the staff are very friendly but I do have to give a shout out to the Activity Director, Jennifer, is incredibly sweet and always goes above and beyond to involve patients in activities

Long-term resident's family · 2025★★★★★

My mom was in Bel Vista for a week in October 2021. During that week, she was not given the correct pain meds, didn’t receive her daily medications, didn’t get physical therapy, was never allowed out of bed and she developed a horrible bed sore as a result.

Long-term resident's family · 2023☆☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
4.88hrs
OK
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.0%
Mixed vs Avgs
Here
11.0%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.2%
Worse than Avg
Here
17.2%
US
14.4%
CA
10.4%
Los angeles
12.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.4%
CA
11.6%
Los angeles
11.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
2penalties
Well above state avg (15.4)
19 complaint-triggered
$37,595 in fines

This facility shows a concerning pattern with 65 deficiencies across 16 surveys, including 19 complaints filed by families. The most recurring problems involve care planning, medication management, and infection control issues that persist across multiple years. While all deficiencies show correction dates, the high volume of repeat violations in critical areas like resident safety, medication errors, and basic care standards suggests ongoing operational challenges that families should carefully consider.

Mar 12, 2026Routine
26
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0745Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Jan 5, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 8, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 23, 2025Complaint
1
0605Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Aug 21, 2025Complaint
2
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 28, 2025Complaint
2
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Dec 5, 2024

$37,595

Payment Denial

Sep 25, 2023

6-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marlora Post Acute Rehab Hosp

Organization Type

for profit

Chain Affiliation

Chain Name

Abraham Bak & Menachem Gastwirth

Chain Size

16 facilities nationwide

Chain avg rating: 2.4/5 · Rank 14 of 16 (Worst)

Ownership & Management

Owners

Am Holdco, LLC

Owner · Organization

6%

Mmefsmdb Leaseholder LLC

Owner · Organization

25%

Gastwirth, Menachem

Owner

22%

Moas, Aaron

Owner

10%

Oscherowitz, Avishai

Owner

5%

Gastwirth, Menachem

Owner (parent company)

Abe and Rachel Bak Family Trust

Owner (parent company) · Organization

Bak, Rachel

Owner (parent company)

Key personnel

Bak, AbrahamOfficer / DirectorMoas, AaronOfficer / DirectorBak, AbrahamManagerCretz, DereckManagerGastwirth, MenachemManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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