Marlora Post Acute Rehab Hosp
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (26 vs median 13.0)
- High RN turnover (54%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ABRAHAM BAK & MENACHEM GASTWIRTH chain · $37,595 in fines
What this means for your family
This facility is an excellent choice for those seeking a small, intimate environment with high-quality physical therapy and engaging activities. However, because of documented instances of medication errors and staffing delays, families should maintain frequent communication with the nursing supervisor and verify medication administration logs personally.
Google Reviews
Google Reviews
58 reviews on Google“Families considering Marlora Post Acute Rehab Hosp (often referred to as Bel Vista in reviews) can expect a highly personalized experience due to the facility's small, intimate size. While many reviewers praise the compassionate nursing and effective physical therapy, there are serious, isolated reports of medication errors, neglect, and unprofessional staff behavior that require close monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and professional physical therapy
- Clean and well-maintained environment
- Personalized care due to small facility size
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Staffing shortages/slow response times (mentioned by 2 reviewers)
- Unprofessional staff conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
The owner uses a mix of personalized, warm responses for positive reviews and professional, investigative approaches for negative reviews. While some responses are highly personalized and empathetic, several others rely on repetitive templates.
Questions for Your Tour
- 1With the small, intimate size of this facility, how do you ensure each resident receives a personalized care plan that focuses on their specific needs?
- 2I noticed some mentions of great physical therapy here; could you tell me more about how the therapy team works with residents to help them regain their strength?
- 3How does the nursing team manage medication administration to ensure everything is accurate and delivered on time each day?
- 4What protocols are in place to ensure quick response times from the staff, especially during the night shifts?
- 5Can you describe what a typical day of social activities and engagement looks like for the residents here?
- 6In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“I was given the Best Care by the RNAs, CNAs, and the PT staff. I refered to Bel Vista as "Club Bel Vista" because of the quality of care I received.”
“My grandma is a patient at this facility. I have been to other facilities and I do have to say that the staff are very friendly but I do have to give a shout out to the Activity Director, Jennifer, is incredibly sweet and always goes above and beyond to involve patients in activities”
“My mom was in Bel Vista for a week in October 2021. During that week, she was not given the correct pain meds, didn’t receive her daily medications, didn’t get physical therapy, was never allowed out of bed and she developed a horrible bed sore as a result.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 65 deficiencies across 16 surveys, including 19 complaints filed by families. The most recurring problems involve care planning, medication management, and infection control issues that persist across multiple years. While all deficiencies show correction dates, the high volume of repeat violations in critical areas like resident safety, medication errors, and basic care standards suggests ongoing operational challenges that families should carefully consider.
Mar 12, 2026Routine26
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 8, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Aug 21, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 28, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Dec 5, 2024
$37,595
Payment Denial
Sep 25, 2023
6-day denial
Ownership & Operations
Who Operates This Facility
Marlora Post Acute Rehab Hosp
for profit
Chain Affiliation
Abraham Bak & Menachem Gastwirth
16 facilities nationwide
Chain avg rating: 2.4/5 · Rank 14 of 16 (Worst)
Ownership & Management
Owners
Am Holdco, LLC
Owner · Organization
Mmefsmdb Leaseholder LLC
Owner · Organization
Gastwirth, Menachem
Owner
Moas, Aaron
Owner
Oscherowitz, Avishai
Owner
Gastwirth, Menachem
Owner (parent company)
Abe and Rachel Bak Family Trust
Owner (parent company) · Organization
Bak, Rachel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit belvista.com
Medicare data downloads
Original nursing home datasets
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