Marlborough Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 98 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and memory care, with many families reporting excellent communication and compassionate staff. However, because a few reviewers noted concerns regarding medication management and staffing levels, we recommend that you ask the administration specifically about their process for notifying families of medication changes and their current nurse-to-patient ratios.
Google Reviews
Google Reviews
98 reviews on Google“Marlborough Health & Rehabilitation Center receives high praise for its attentive, compassionate staff and effective rehabilitation programs, with many families noting significant improvements in their loved ones' physical health. While the majority of reviewers are highly satisfied with the cleanliness and professional care, a minority of reviewers have raised concerns regarding understaffing, inconsistent medication management, and the quality of the food. Overall, it is viewed as a supportive environment, particularly for short-term rehab and memory care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Effective and dedicated rehabilitation therapy team
- Clean and well-maintained facility environment
- Responsive and helpful admissions and social work departments
Concerns
- Understaffing leading to slow response times or hygiene issues (mentioned by 4 reviewers)
- Poor food quality and limited meal variety (mentioned by 3 reviewers)
- Inconsistent medication management and communication with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your team is often praised for being attentive, how do you manage staffing levels to ensure that residents receive timely assistance during peak hours?
- 2I noticed that medication management is a key focus for families; could you walk me through your process for ensuring accuracy and keeping us updated on any changes?
- 3With the recent feedback regarding dining, what steps are you taking to improve the variety and quality of the meals served to residents?
- 4Since you have a dedicated rehabilitation team, how do they coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
- 5What is your protocol for communicating with family members when a medical concern or emergency arises, and how do you ensure those updates are timely?
- 6How does your social work department facilitate daily activities and social engagement to ensure residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is absolutely incredible — truly some of the most caring, hardworking people I’ve ever met. They go nonstop, day in and day out, making sure every patient and resident is cared for, comfortable, and treated with kindness and respect.”
“Marlborough Healthcare and Rehabilitation Center has an amazing memory care unit. Compassionate staff care loving for my Mom. The staff hosted her 100th birthday celebration, making the day a memorable experience which we will cherish forever.”
“The rehabilitation, nursing, recreation department is wonderful. Lead by a tremendous hands approachable administrator which is crucial as well an admissions gal who goes out of her way to make everyone feel welcome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeat deficiencies, with families filing 25 complaints that triggered federal inspections. The most recurring problems involve protecting residents from abuse and neglect, fire safety systems, and accident prevention. While the facility corrects issues when cited, the same care areas—particularly resident protection from harm—continue appearing across multiple surveys, suggesting ongoing systemic problems that families should carefully evaluate before placement.
Jul 21, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 20, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 26, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 28, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jun 20, 2025
$10,868
Fine
Jan 7, 2025
$195,360
Ownership & Operations
Who Operates This Facility
Marlborough Health & Rehabilitation Center
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 22 of 43
Ownership & Management
Owners
Ostreicher, Marvin
Owner
Zitter, Agnes
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit marlboroughhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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