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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 101 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Marlborough Health & Rehabilitation Center receives high praise for its attentive, compassionate staff and effective rehabilitation programs, with many families noting significant improvements in their loved ones' physical health. While the majority of reviewers are highly satisfied with the cleanliness and professional care, a minority of reviewers have raised concerns regarding understaffing, inconsistent medication management, and the quality of the food. Overall, it is viewed as a supportive environment, particularly for short-term rehab and memory care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 105 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff here is absolutely incredible — truly some of the most caring, hardworking people I’ve ever met. They go nonstop, day in and day out, making sure every patient and resident is cared for, comfortable, and treated with kindness and respect.”
“Marlborough Healthcare and Rehabilitation Center has an amazing memory care unit. Compassionate staff care loving for my Mom. The staff hosted her 100th birthday celebration, making the day a memorable experience which we will cherish forever.”
“The rehabilitation, nursing, recreation department is wonderful. Lead by a tremendous hands approachable administrator which is crucial as well an admissions gal who goes out of her way to make everyone feel welcome.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns of repeat deficiencies, with families filing 25 complaints that triggered federal inspections. The most recurring problems involve protecting residents from abuse and neglect, fire safety systems, and accident prevention. While the facility corrects issues when cited, the same care areas—particularly resident protection from harm—continue appearing across multiple surveys, suggesting ongoing systemic problems that families should carefully evaluate before placement.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 20, 2025
$10,868
Fine
Jan 7, 2025
$195,360
Marlborough Health & Rehabilitation Center
for profit
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 22 of 43
Owners
Ostreicher, Marvin
Owner
Zitter, Agnes
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit marlboroughhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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